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based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality of your product and the professionalism of your techs.
My carpet was clean and it dried quickly, even on a rainy day.
The technician was knowledgeable and friendly. I like that you do not use chemicals as I have asthma and allergy problems. Plus, everything smells so clean and fresh when you are done. Thank you.
The price is a little high, compared to some other companies I've used.
Clean carpets and courteous employees.
Everything!
Where do I begin? They were thorough, professional, and the results were so far above and beyond what my previous carpet cleaning company had provided that I was amazed. They not only did a thorough job cleaning the carpet overall, but paid special attention to spots I pointed out to them and removed them, and they removed pet urine that I thought I had done a much better job of getting out when it happened. I had no idea that pet hair was so deeply embedded in the carpet. I really thought I had vacuumed my carpet well. I will never call anyone else!
Timeliness and the way the technician explained everything.
On time and does good job cleaning
Very clean process. Thorough cleaning job by Hector, your technician! Carpets dried quickly.
Ease to book an appointment, quality of the cleaning.
The work, employees and customer service. Caesar was very knowledgeable and honest.
Your cleaning method is much better than you competition.
I liked the technician, although it is a lot of work in my home with stairs for one person. The results are good too.
Very nice, polite young men doing the work. They did a good job.
My only compliant is how they are supposed to push more services that are probably necessary but not included in the original price. Offer them in the beginning so we know what $$ we are facing. Social Security doesn't allow us to add a lot of extras at the last minute.
Your price point is too high. I understand $33 per room, but with a small 2 bedroom and combo living /dining it should be 3 room charge. 80% of the rooms are furniture so you are really only using the wand on the other 20%. Will have to go back to Stanley Steemer on next cleaning for this reason.
Looks good after, dries in a decent interval of time. Spotter is excellent.
I was told I would be contacted when the service technician was on his way (30 minutes away). I received a call after he was here and cleaning the first room.
I was quoted a price of $230 but it was $319 for the service.
Did a good job and were on time and courteous. Also cost of service was reasonable.
Instructions and explanations were well described by the technician. And we discussed the perfect options for my carpet needs.
Timely and friendly
clean product,
Friendly service techs and great carpet cleaning
Thorough clean, friendly service
The technician was very professional, knowledgeable, and thorough. He explained all processes and answered all questions.
Everything was easy to set up, very well priced and a great job was done!
Good experience in past, but this technician did not spot treat areas I requested. Small juice dribbles from kids and those did not come out. Last clean, the technician spot treated and focused on my "areas of concern". my carpet was cleaned and no stains left. This time, these similar pots were not focused on even after my request and they remained in carpet.
People.
Prompt and on-time. Very good customer service.
No chemicals
Great customer service
Were able to get me in as an emergency
Able to remove horrible, large stains from pet accident.