- Phone: (214) 372-5326
- Visit Website
based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We were first time customers. I found your technician Dustin W. to be extremely polite and efficient. He went out of his way to be careful with my furniture items and was very detail oriented. Dustin did a wonderful job for us in a short amount of time. We have animals and our carpet is not new but it looked better than I expected after our cleaning! I think I can live with it for a while longer and I definitely will have Zerorez in for additional cleanings in the future. It is nice to do business with a service company that values the Customer. Thanks Zerorez and thank you Dustin!
stains are still on carpet
I had to make two appointments. The first appointment the technicians were over an hour late and when they arrived they didn't have the right equipment to clean my carpet. I got the feeling they just wanted to go home since it as late in the day, after 6pm.
Technician was great
I love that there isn't any residue from soap and everything smells so fresh and clean
The professionalism of the two gentlemen who cleaned my carpets.
The technician was knowledgeable and gave a detailed description of what the products will do to destroy pet stains, which I found interesting. I was comfortable in knowing it would turn out great. Here it is 2 days later, and my carpet looks brand new and smells great. Thanks Josh and Zerorez! 😀 This was my first time using you, and it won't be my last. 😊😊😊
Consistently good results with your product and service.
Quality cleaning and great service
Zero residue I like it !!
It got spots out of the carpet and furniture that I thought would not come out.
Incredibly great job of cleaning the grout!
Pet stain in living room was not removed. Stain still appears yellow. Last zerorez team was able to remove much worse pet stains. The carpet is still wet in areas. Carpet was cleaned yesterday at 9:00 am. It is now 6:00 pm the next day. Another surface stain in the master bedroom remains. I don't feel like this is the same company we hired last time. The quality is not up to par to charge $361. I would not recommend Zerorez to anyone.
Very efficient and professional. Satisfied with the cleaning results
On time, efficient and beautifully cleaned carpets
Chris was great! Very accommodating and professional. The results were fantastic! No overpowering smell!
Kyle & David are fantastic!
Great friendly service at a good price. I know that there are no harmful chemicals being used to clean my carpets.
Virtually no fragrance and no soap. The tech arrived on time and was professional.
I was disappointed that a couple stains could not be removed....and they were recent( had not been there for long)
the young man, Joelle who came out was professional and did a great job!
The carpet is cleaned very well.
I love that he did not try to upsell services but did let me know what options are available for future visits.
It was quick, they arrived in time, they gave their honest opinion and did what I asked. The end product looks amazing.
Courtesy, efficiency and completeness.
I like that they don't contain chemicals unless you require/request special services. I was able to schedule a time with only 2 days lead time. The gentleman that cleaned my carpets was respectful, friendly, and knowledgeable about the solutions to specific problems (e.g. pet odors).
Excellent service , outstanding results.
Biat & Switch - I don't like that. When I first called I made 2 appointments and a 20% discount was applied due to a "special"; 1 for air filter/ducts cleaning and 1 for carpet cleaning. After the air filter appointment I was sent a survey and received a $25 off coupon for my next service. When I had my next service on 5/6, I was told I could not use the coupon and the 20% off. Why would they have sent it to me in the first place? I don't find that to be customer friendly or honest.
You sent a guy to my home who did not have a clue what he was doing. I have used Zerorez for 10 or 15 years in different places I have lived and in places I have worked. I have always had a great job. First, your guy came in trying to sell me stuff I don't need. He told me there is animal urine in my carpeting and pad. In the 8 years I have been in this house, there has never been an animal. The people who lived here before me did have a cat, but Zerorez has cleaned my carpets and floors at least 3 times since I have lived here. If there had been an issue, I do believe someone would have mentioned it to me in these cleanings. He told me there might be an odor and I even had to sign a waiver since I wouldn't let him use his $75/gallon stuff on my carpets. He was right. There is an odor, both in the carpets and the furniture he cleaned. Never had that happen before.
I have recommended you to many people but I have just "unrecommended" you to a friend who called to ask me who to use to get her carpets cleaned.
To say that I am extremely disappointed is an understatement. I have trusted you all of these years but I cannot any longer.
Your guy cleaned 3 rooms of carpet and a small hallway. I have 2 other rooms of carpet that I didn't have cleaned and, quite frankly, I can't tell the difference in the rooms that he cleaned and the rooms he did not clean.
I have waited this long to give feedback to give me time to properly and completely assess the situation. I normally do not complain about anything, but I do think this warrants it. If I had not used Zerorez so many times before, I would just think I got a bum job and move along. But I have and I know the great job you do, so I feel justified in writing this.
Name removed
Phone number removed
Email address removed
Good technician. Good products.