Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83963 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 27, 2016 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very surprised that your tech was able to get the carpet as clean as he did.

Report a concern   April 27, 2016 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism of tech staff, finished cleaning of the carpets, on time service

Report a concern   April 27, 2016 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eco friendly and ease of use. Service was extraordinary and technician was friendly and professional.

Report a concern   April 27, 2016 — Rated 10 out of 10 by Mia Craig Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaned efficiently without harsh chemicals. I could see the difference immediately.

Report a concern   April 26, 2016 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our rep that showed up was professional and courteous and got the job done in a fast manner which was nice so we didn't have to wait forever. Looks great and smells great! Thanks zerorez!

Report a concern   April 26, 2016 — Rated 10 out of 10 by S.S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We appreciate the professionalism of the technicians.

Report a concern   April 26, 2016 — Rated 7 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Timeslots and being on time. Only complaint was time

Report a concern   April 26, 2016 — Rated 9 out of 10 by Barbara Nowlin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The hot water and process that takes up more moisture. No detergents

Report a concern   April 26, 2016 — Rated 10 out of 10 by G.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician arrive on time. He was friendly and careful with walls and furniture. The Zerorez carpet cleaning was the best I have ever experienced.

Report a concern   April 26, 2016 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent

Report a concern   April 26, 2016 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free....

Actually, the only reason why I called was to get the Mavericks basketball tickets. When I received them in the mail, the Mavericks season was over. Bummer!!! Do you have replacement "anything" that I can use?

Name removed Phone number removed

Report a concern   April 26, 2016 — Rated 8 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was extremely happy with the carpet cleaning! It looks wonderful. I was not happy with the cleaning of my couch. I was not planning on having it cleaned but your technician told me he could make it look great and I do not see any difference. It was an added cost of almost $100 that I wish I did not spend. Your technician was great tho and I don't blame him. He worked very hard and I realize that's business....

Report a concern   April 26, 2016 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The No Residue system!

Report a concern   April 25, 2016 — Rated 0 out of 10 by J.I. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The solution you use doesn't clean.
Our carpet is not a hr old and is stain resistant, yet it didn't clean.
No residue because there's no soap.

Report a concern   April 25, 2016 — Rated 5 out of 10 by L.L.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The price is always different and the rep always tries to upsale. Plus the carpet was not completely clean.

Report a concern   April 25, 2016 — Rated 5 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The house smelled badly after they cleaned the carpets..did not smell fresh like you advertise. And we never got the Maverick tickets as advertised. ..disappointed!

Report a concern   April 25, 2016 — Rated 10 out of 10 by cherilyn castle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tile looked AMAZING and was squeaky clean...that was the most surprising thing. I didn't think they were as dirty as they were, but the before and after was incredible! I posted on my neighborhood facebook page to show them how impressed I was and my neighbors seemed genuinely interested in Zerorez....hope you'll be getting more calls out to our neighborhood soon! My carpets look great and feel great, too. Thanks so much y'all! See you again soon!

Report a concern   April 25, 2016 — Rated 0 out of 10 by C.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet still looks dirty. Lots of spots. I've had three people come up to me today commenting that it didn't look like it had been cleaned at all! Your technician was very thorough and even worked on some of the spots on his hands and knees, so I don't think it had anything to do with his thoroughness.

Report a concern   April 25, 2016 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Effectively removed the stains and driedfast.

Report a concern   April 25, 2016 — Rated 9 out of 10 by Sara Bartolone Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This product made my house smell better, since we have pets. The service was quick, the service man was a pleasure to have in my home, very helpful, and I would recommend this product to others.

Report a concern   April 25, 2016 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service I received from the technician was outstanding! He was very courteous and explained what he was doing.

Report a concern   April 25, 2016 — Rated 5 out of 10 by G.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The entry way to my bedroom carpet was left very damped, and then in the extra bedroom a dark stained appeared after it was shampooed. Another call with a different tech corrected the stain and added a fan to speed up the damped carpet...Thank you!

Report a concern   April 25, 2016 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Greg Courtney was very nice and courteous, he did a great job.

Report a concern   April 25, 2016 — Rated 10 out of 10 by A.M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is actually clean and not covered up by perfumes

Report a concern   April 25, 2016 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person who came to the house was very good. He took his time to make sure everything was done correctly. I am very satisfied and will be back.

Report a concern   April 25, 2016 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and great service!

Report a concern   April 25, 2016 — Rated 9 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the tech that came to my house was very informative explain what he was going to do showing me spots that he felt need the most attention in each room. Explained other treatments and cost. Once I explain that we were going to replace the carpet he was not pushy one trying to make me do any other treatments. I was very pleased with that!

Report a concern   April 25, 2016 — Rated 9 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo was amazing - friendly professional courteous and timely. Our carpets were bad but now look very good. My only negative comment is I now feel Ricardo was on a time schedule and here's why I say this. The first room he started on was the worst and looks the best. The last room he did we paid $60 for an extra treatment option and it looks the worst. He spent twice the time cleaning the first room as he did the last and they are relatively the same size. It is my opinion your technicians should be able to give as much attention to each room as possible rather than rush because time is running out.

Report a concern   April 25, 2016 — Rated 9 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmental friendly

Report a concern   April 25, 2016 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very knowledgeable and gave me choices about how I wanted to treat my specific issue.


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