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based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My friend recommended your company and I was very impressed that no chemicals were used and how well the carpets were cleaned.
Organic products, fresh scent! Our rep took the time to show us exactly what he was going to do. Gave us a brochure on the new pest control service. I love Zerorez!
Carpet looked great after cleaning. Service tech was very friendly and professional.
Since you only use water to clean, it leaves no product residue behind.
clean and stays clean longer No odors
The service is fast and clean and the technicians are very friendly and helpful.
Very clean, and the service tech was very nice.
I liked the machine that pulled all the bacteria, pet hair, dust etc...and you could actually see it. I have never seen our carpets so clean. Your service guy was very professional and very polite. I would use your service most certainly again!
The results were amazing! My carpet looked awful before and looks brand new now.
Michael was wonderful also. He took time to let me dogs sniff him and make them comfortable also. If all your techs are as wonderful as him, you are very lucky!!!!
Smells fresh and I saw the results in the chamber.
Well, the price was way more than I anticipated even though I knew I had a lot of pet stains but $75 a spot seems a little steep and at $1400 I could have replaced the carpet. There are still spots that were missed (not pet stains) and after 3 days my carpet is still damp.
Our Technician was constantly being interrupted by his supervisor calling him because he was running late. I could tell that this made him feel like he needed to rush. It was not our fault he was late and I felt like things could have been handled differently. I have no problem with the technician, Jimmy, he treated us very professionally and did and excellent job despite the constant interruptions and would request Jimmy the next time we use your services.
I thought my area rug would be completely clean but was told they did the best they could.
Technician was very courteous and knowledgeable about his job. He is a asset to your company.
Thorough cleaning and great staff
Clean and safe products
I initially sent a response complimenting the two service providers, because I was pleased that my carpet was cleaned properly. Imagine my disappointment yesterday, as I turned on the hall light in the area where most of the carpet cleaning was done. There was a large ugly area on the corner where they sheetrock had been knocked off, leaving the area destroyed down to the bare aluminum. Also, above that badly damaged area, there is another piece missing, a bit smaller and not as extensive. Then, as I looked further, there were three scratch marks on the entry table right next to the sheetrock damage. Clearly, the equipment being used had to turn a corner to reach the front bedroom, and in dragging the equipment into or out of that room, the equipment hit the corner of the hall and table. All of the sheetrock which obviously fell onto the carpet and floor had been cleaned up, so there were no visible signs of damage left on the floor. I thought it very curious that, when they were finished, the helper, not the person in charge came back in with the invoice, and I never saw the person in charge during the time after removal of the equipment. Initially, he was very personable and even sold me on having additional carpet included in the cleaning. Then after showing me how well the master bedroom was cleaned, the first room to be cleaned, he never engaged me after that. I would have understood the accident, but for the men to leave without letting me know of the damage left me with great disappointment and shock. I would like to have the manager of these men call/contact me to see the damage, and make amends. The sheetrock damage isn't something I can repair, as it will have to be filled in by a professional. As far as the table, I may be able to cover the three scratches with coloring pen. At any rate, my opinion of the company has completely changed. The employees should know to be forthright and honest with all customers. If not, they should not be representing your company. Name removed - 3501 Silverwood Court, Bedford, TX. 76021. Phone number removed
The young man that did the work was very nice, however, he constantly trying to sell me additionally services, which I declined. After the carpet dried, there were a couple of areas in the bedroom that reappeared. The rest of the work was good. I kept telling him the den carpeting was 30 years old, and I did not want the extras.
the pre treatment machine and water process
Rugs get cleaner and stay cleaner longer.
Floors always look very nice as your products work! Your representative is always courteous and certainly knows what he is doing.
Thank you,
The Turners
You got out the stains no one else could. It's environmently safe
Very professional, on time , great job! Joseph was great!!!
Environemntal responsible.
Honest about his work. Fresh smell of house now that carpets are clean.
Quick , efficient, and it appears to work.
The people make your company.
Technician was the best ever...Really helped spot trouble areas..
Great service, friendly, professional techs
Dependability and expert service!