Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84668 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 5, 2016 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite, professional, and uniformed staff who arrive on time and do a great job.

Report a concern   June 5, 2016 — Rated 10 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and professional service. The gent whom cleaned my living room, game room, and carpets took his time to ensure a job well done. I haves had other cleaners (other companies) that were in and out and could care less about the service/quality provided. Thank you for a great job!

Report a concern   June 5, 2016 — Rated 10 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am always happy with how my carpets look after a Zerorez cleaning. I also appreciate that my service person this time did NOT try to sell me more than what I asked for. He was efficient and very courteous as well as respectful.
I have already recommended Zerorez to family and friends and will continue to do so.
thank you!

Report a concern   June 5, 2016 — Rated 9 out of 10 by Richard Wood Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left.

Report a concern   June 5, 2016 — Rated 9 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person who came to my home took pride in a job well done.

Report a concern   June 5, 2016 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, arrived on time, called to keep me posted on arrival time. Very thorough cleaning. Very happy and have already recommended to my neighbor.

Report a concern   June 5, 2016 — Rated 10 out of 10 by Donnie Stackhouse Zerorez Dallas/Ft. Worth
What do you like about our products and services?

outstanding service

Report a concern   June 5, 2016 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Stain removal was phenomenal!

Report a concern   June 5, 2016 — Rated 2 out of 10 by M.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have a double sided staircase, one side used often one side not.
( 23 stairs and a landing 24 inches ) cream colored carpet. The more used side is TERRIBLE! I mean I told the tech when he was almost at the bottom of the stairs that " there are 6 of 8 stairs Where only half of the step in the middle right are clean ( a straight line in the step was visible ....) he says it would go away and it was wet enough he didn't want to go over it.
Well, guess what it looked the same 12 hours later .... Very poor. It looks worse than it did when uniformaly dirty. This isn't fair or done right.
Your tech did a bad job and from the look of the steps he did almost correct... It is his bad, that he didn't listen when he was at my house. What are you planning to do to fix it?

Report a concern   June 5, 2016 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Low toxicity. Great results

Report a concern   June 5, 2016 — Rated 10 out of 10 by John Dugan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very prompt service & very clean carpets! Well done.

Report a concern   June 5, 2016 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly people who do not push sales down your throat and offer what you need.

Report a concern   June 4, 2016 — Rated 9 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non toxic

Report a concern   June 4, 2016 — Rated 9 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look fresh and feel soft.

Report a concern   June 4, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

water based leaning; every service person who's been to my home has been polite, respectful, professional, listens and responsive to my requests

Report a concern   June 4, 2016 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best carpet cleaning! Carpets dry faster and stay cleaner longer.

Report a concern   June 4, 2016 — Rated 7 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your technician was professional and nice as can be. The carpets look like they have been freshly vacuumed but most of the stains did not come out. And the carpets are now pulled up in some spots (not lying flat) and that was not the case before they were cleaned
The carpets are old and Joel did tell us that older carpets are harder to clean. So probably same issue would have been with any company. Thanks for trying...

Report a concern   June 4, 2016 — Rated 0 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet looks worse than before your cleaning.
I have contacted your customer service & a quality control supervisor is supposed to come out this week.

Report a concern   June 4, 2016 — Rated 10 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional, friendly and respectful.
Completely satisfied with results of carpet cleaning.

Report a concern   June 4, 2016 — Rated 10 out of 10 by John Graves Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time reliable service. Very professional

Report a concern   June 4, 2016 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service, quality products

Report a concern   June 4, 2016 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young ma that cleaned my carpet di an outstanding job. I will recommend Zerorez to my friends.

Report a concern   June 4, 2016 — Rated 10 out of 10 by G.P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

gets carpets cleaned, knowledgable staff that do their job, and do it well

Report a concern   June 4, 2016 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left on carpet. Absolutley the green aspects of your product. Service people have always been very professional and efficient. Price is reasonable.

Report a concern   June 4, 2016 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It worked.

Report a concern   June 4, 2016 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer for life!

Report a concern   June 4, 2016 — Rated 10 out of 10 by Jennie Hargrove Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The techs were very professional and very knowledgeable about the cleaning process!
They were very helpful with some decisions i needed to make on whether to clean or replace
Carpet in certain rooms!! I soooo appreciated their honesty! They made me feel very
Comfortable in my decisions!! I look forward to having these same two Individuals return
To my home when carpet and tile cleaning are needed!

Report a concern   June 4, 2016 — Rated 10 out of 10 by M.A.H.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love how clean the floors look and feel after ZeroRez comes over to our house.

Report a concern   June 4, 2016 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Helpful and knowledgable staff.

Report a concern   June 4, 2016 — Rated 10 out of 10 by Alexis Naccarato Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, great job, very professional


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