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based on 85372 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, respectful and thorough Service Technicians. My carpets were deep cleaned and look fantastically. I cannot say enough about the two young men who were my Technicians. Thank you for a job well done!
The technicians were very friendly, personable and knowledgeable. They did a nice job on our carpets.
did a good job with your bait and switch
although some issues with spots not taken care of 1st time prompt attention
to take care of issue have used before and always recommend like no chemical no odors
dries quickly
I've used Zerorez for several years with great satisfaction. The technicians have always done a really good job. This time, I felt the technician lost interest in doing a good job once I declined all the add on's he was selling. When he started cleaning, (3 rooms) I took a business call and couldn't really monitor how he was cleaning. He finished in no time at all, maybe 15 minutes. I have at least one dirty spot I still see. I just don't think they did a good job. Disappointed. Not interested in having that technician again.
I like that they are environmentally better and that my rugs are not soaked when the technicians leave. Plus it works!
Carpets, even though old and worn, are fluffy, clean and stay clean for a longer period of time. Technicians are extremely friendly, efficient and thorough.
Spots weren't removed and it even seemed like there were dirty spots where I didn't have spots before.
Technician was polite, thorough and did an excellent job on carpet and stairs.
I love the job you do but have been informed you are going up in our price to $450 an hour, so it looks like I will not be able to use zeroes any more. I am very sorry to hear of such a huge jump in your price to us.
I like the fact that no chemicals were used and the carpet cleaner was professional and very
informative. I will use the service again
Great service, very professional
Your system is very impersonal. The work was satisfactory, not great. We have some dirt spots that you did not get out.
Your representative was very friendly and did a great job.
Unfortunately my carpet is permanently discolored after the visit. 2nd visit was another attempt and it did not work. So, the cleaning rep did the best he could, I think. There is someone who is an expert that will visit to evaluate. Have not heard from him.
Zero chemicals and zero residue. Carpets stay cleaner longer.
The technician was extremely courteous and professional. He is the perfect ambassador for your company! By the way the carpets look amazing!
What I like about zerorez is their commitment to their customer. If they see a need that I might want to take advantage of they simply present what they offer in a way that is informative but not pushy. We very much appreciate that while they are here they are not trying to upsell us. They are alway polite and friendly and truly seem to enjoy the value of the service they are performing.
The technician was extremely friendly, efficient and a hard worker!
Did a fabulous job!
Your reps always are gracious, sincere and hard-working. Certainly this was true Josh on this trip.
No soap. Stays clean longer
I was very impressed at how my carpets looked after being cleaned - like new! The technician, Fred, was very friendly, polite and professional! He explained the process and I really like that only water is used for the cleaning. He was very thorough and did a fantastic job!
The service was OUTSTANDING! The technician went above and beyond. Our carpets have never been so clean. We will request him every time.
The service was excellent and did a wonderful job.
Your staff is always very courteous, friendly and professional. You have been able to get out pet smells that I thought would never go away! :)
The carpet doesn't get so wet.
The pet odor was not removed from the area I pointed out as being the source. I wish he would have recommended doing the deep cleaning all the way to the matting. He did do the $60 pet treatment in every room.
No soap residue to attract more dirt.
Very friendly and knowledgeable technician.
My carpet looks almost new. And your staff was very friendly and professional.