- Phone: (214) 372-5326
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based on 83965 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very efficient and professional. Satisfied with the cleaning results
On time, efficient and beautifully cleaned carpets
Chris was great! Very accommodating and professional. The results were fantastic! No overpowering smell!
Kyle & David are fantastic!
Great friendly service at a good price. I know that there are no harmful chemicals being used to clean my carpets.
Virtually no fragrance and no soap. The tech arrived on time and was professional.
I was disappointed that a couple stains could not be removed....and they were recent( had not been there for long)
the young man, Joelle who came out was professional and did a great job!
The carpet is cleaned very well.
I love that he did not try to upsell services but did let me know what options are available for future visits.
It was quick, they arrived in time, they gave their honest opinion and did what I asked. The end product looks amazing.
Courtesy, efficiency and completeness.
I like that they don't contain chemicals unless you require/request special services. I was able to schedule a time with only 2 days lead time. The gentleman that cleaned my carpets was respectful, friendly, and knowledgeable about the solutions to specific problems (e.g. pet odors).
Excellent service , outstanding results.
Biat & Switch - I don't like that. When I first called I made 2 appointments and a 20% discount was applied due to a "special"; 1 for air filter/ducts cleaning and 1 for carpet cleaning. After the air filter appointment I was sent a survey and received a $25 off coupon for my next service. When I had my next service on 5/6, I was told I could not use the coupon and the 20% off. Why would they have sent it to me in the first place? I don't find that to be customer friendly or honest.
You sent a guy to my home who did not have a clue what he was doing. I have used Zerorez for 10 or 15 years in different places I have lived and in places I have worked. I have always had a great job. First, your guy came in trying to sell me stuff I don't need. He told me there is animal urine in my carpeting and pad. In the 8 years I have been in this house, there has never been an animal. The people who lived here before me did have a cat, but Zerorez has cleaned my carpets and floors at least 3 times since I have lived here. If there had been an issue, I do believe someone would have mentioned it to me in these cleanings. He told me there might be an odor and I even had to sign a waiver since I wouldn't let him use his $75/gallon stuff on my carpets. He was right. There is an odor, both in the carpets and the furniture he cleaned. Never had that happen before.
I have recommended you to many people but I have just "unrecommended" you to a friend who called to ask me who to use to get her carpets cleaned.
To say that I am extremely disappointed is an understatement. I have trusted you all of these years but I cannot any longer.
Your guy cleaned 3 rooms of carpet and a small hallway. I have 2 other rooms of carpet that I didn't have cleaned and, quite frankly, I can't tell the difference in the rooms that he cleaned and the rooms he did not clean.
I have waited this long to give feedback to give me time to properly and completely assess the situation. I normally do not complain about anything, but I do think this warrants it. If I had not used Zerorez so many times before, I would just think I got a bum job and move along. But I have and I know the great job you do, so I feel justified in writing this.
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That your carpet cleaning process does not use chemicals. However, you are able to treat pet stains aggressively when needed.
One of the technicians took a big chunk of paint off of my newly painted (yes, within 2 weeks) walls. Also, they were unable to clean my tile/grout because of a problem with my grout, and while I appreciate the honesty, having this "special" included was part of the reason I called and nothing was done to offer me any other "special" instead.
Your technician was very professional, courteous and well mannered. I think his name was Triston. He rated A+ in my opinion. Next time I need cleaning, I hope he will be the one to answer my call....
thanks, jane king
The results!
It was amazing. The tecnitian was very professional and nice. Thanks! First name removed
I was impressed with the level of service I received from the technicians first and foremost. Aaron, (may not be correct spelling) arrived promptly and explained the process and pricing immediately. Besides his professionalism, he was affable and respectful of my property. He assured me that after he was finished "it would be like walking on feathers", and he was right. Excellent PR front man for Zerorez.
Keith also arrived on time and exhibited the same type of professionalism and work ethic. It seemed important to him, as it did Aaron, that I was pleased with the results.
Oh yes, I've already recommended your business to several friends. Keep up the good work and deliver consistent stellar service and Zerorez will become a household work.
Regards,
Margo Whitley
Chemicals limited to the "pre-treat" liquid, carpet and tile condition much improved as a result of the work, and I didn't have to do the work!
Your products work beautifully and leave no smell. Your young man ( I think his name is Danny)was extremely courteous and helpful. He did a wonderful job. Thanks, Sue Irland
I like that it is environmentally friendly and safe for kids and pets.
You used very little water.
I am always extremely happy with Zerorez! The technicians are friendly, professional and very thorough. They do a great job every time.
No chemicals, no strong odors, your products work well.
I like the way it refreshes my carpet and the care they take while doing the job.
Pet stain in living room was not removed. Stain still appears yellow. Last zerorez team was able to remove much worse pet stains. The carpet is still wet in areas. Carpet was cleaned yesterday at 9:00 am. It is now 6:00 pm the next day. Another surface stain in the master bedroom remains. I don't feel like this is the same company we hired last time. The quality is not up to par to charge $361. I would not recommend Zerorez to anyone.