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based on 85372 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good job.
lower prices are always better
Better than Stanley Steemer. Technicians take more time. Please note, however, that while the technician sent on last service was good, I had to point out stains that were left and let him know I was surprised they didn't come out. He just shrugged. Because the carpet was still wet, i got a dry white rag and rubbed at the stains and they came up. He saw me do it but made no effort to bend down and try to do the same on other areas where stains didn't come out. As is always the case, once the carpet dries, it is apparent that some spots didn't come out. Technician said ALL of the spots I pointed out to him were due to high traffic and while that's true for the most part, I think a couple of dirty spots that remain were due to spills and would have come up if he'd tried a little harder. He was EXTREMELY NICE and took his time to clean carefully but just a little more effort would probably left me happier. He's a good man - a keeper for your company for sure. I'm hoping that my input will result some constructive advice to him, not come across as angry or result in any disciplinary action on the part of the company. feel free to phone me if this isn't clear or if you'd like more information.
Joseph cleaned our ducts and he is the BEST! I've already recommended him to two friends.
There were some spots that I needed someone to come in again the next day to get them out completely. They were very accommodating, but the fact remains I had to stay home from work another day and live without furniture for another day. I would recommend making extra effort to go over spot areas thoroughly, mine looked okay at the time when wet but popped right up again after drying the first time. Going over them again got rid of them much better.
I like it all. The techs are great and the process is wonderful
Always on time !! Ncan get quick appointment !! Most important carpets look like new !! Great job. People are always very pleasant !!
This is my second experience with Company. Very pleased
no residue, customer service was great, carpet looks great!
My carpets did not have the fresh smell that they had the last time I used your company.
Service attendant was very professional and walked me through his process before and after
Eco-friendly, and great service.
I had a team with one tech in training and the other the "trainer". The trainer sat and listened to music on his phone while the trainee did the work. they completely stowed the equipment before asking me to walk the job, and I found that the few piecies of small furnature I had left in place were not moved, and the carpets were not completely cleaned. I didn't have time to wait for them to set up again, so I just am going to live with it.
professional service and results at an affordable price.
Quick-drying. No sticky feeling. Professionalism of staff. Paul was very thorough and did a great job!
No shampoos but the carpet is clean.
The tech was on time, polite and answered any questions I had. I like the fact that there is no "cleanser" smell afterwards.
Extremely convenient, the cleaning service really works on carpet and tile, the service technician was awesome and did a great job!
Not sure. Had spots come up after the technician was finished that hadn't been apparent before.
I've had my carpets cleaned by you guys before and you did a great job. This time it just did not look like anything was done. It really did not smell better. I also had my grout cleaned and it looks no better. Just left my floors super wet with a film on my floors. You should require your guys to but down plastic or something on the floors that have to have the hose on. I had to clean my wood floors because water and dirt was left on them. Technician was nice, but really not satisfied. Please don't send the Rangers tickets. I don't need them. I'm really surprised Starling Stringer recommends you on her radio show.
The carpet looks great but the tile floor in the house is sticky. Can you come and reclean the tile?
The young man was extremely informative and very professional.
It's an old carpet, but it is the best it has looked in a long time.
Your product / services are very good but your prices are high too :)
The young man that cleaned my carpets including stairs, did a great job and was very polite and considerate.
The tech was very friendly, thorough, and quick!
Great job. Representative was professional and nice. (Fabian)
I love the no residue, and the speed at which the carpets were cleaned.
On time, did what they promised, professional service
It works
My carpets look very clean and it dried quickly. The bad smell is gone in one of the rooms. The technician was efficient, thorough, friendly, and polite. I have a pet so I did not want harsh chemicals used.
Luis was very courteous and understood what I needed and did an excellent job. My carpets look as good as new and thanks to zerorez no pungent odors or fumes post cleaning. I will definitely recommend and also use their services again.
on time pros.