- Phone: (214) 372-5326
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based on 83967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A few stains were not gone so you sent someone out.....it did help.
Zerorez showed up on time and did a great job cleaning my carpet and tile.
I had my couch cleaned. The chemical smell that was left in the fabric was worse than the original smell I was trying to have removed. Now, after several days the chemical smell is fading, but I can still smell the original dirty smell of the fabric I was trying to have removed. That was a huge waste of time and money. In fact, I would like a refund of the $141.73 that I spent, so I can apply it to another effort of having my couch cleaned. This time by another company. Perhaps they'll be able to do what they promise.
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Carpet was very soft after cleaning and drying.
Carpets look clean when you all are finished.
Professional service and great service tech.
Very satisfied with quality of carpet cleaning. Professional and friendly attitude (Joseph and co-worker).
they work and the service is good
it was everything the radio ad said it would be
The guy who came over was very good at advising me on what direction I should go. I like the way that you clean my carpets.
Did a very good job on my carpet. Came out very clean.
Your staff are very friendly and cooperative and willing to work with you
The job they do is very thorough
I wonder definitely recommend them to anyone who is looking to have their homes cleaned
Thank you for a job well done
Liked the whole package. The technician and rhe results.
All natural cleaning with water, super equipment to get the job done right! The Service Technician was outstanding!
The gentleman that came was totally professional and did the best he could and went beyond to tell & explain what he was doing! I was just expecting carpet and bottom of couch to look better but I am going to have to go back & spot clean. I do feel he got a lot of dirt up & out but there is an area in my living room that I feel stains were brought to top and they show worse now! That is why I feel that I have to spot clean to finish getting it out.
Small simple stains in the bedroom were not removed.
The tile in the kitchen was not cleaned as promised.
I had to call Zerorez to schedule someone to come back out to clean the tile flooring in the kitchen instead of someone of someone reaching out to me.
Michael K was courteous, polite and careful. Splendid job! Thanks!
Robert was very professional. Couldn't have asked for a better person for our job!
Really liked our service rep who did an outstanding job on getting rid of our carpet stains!
The tech was early and very professional. He did a great job. His name was Joshua Rawlins
Customer Service was impeccable from the moment i inquired about their services, to the call notifications as to when the technician would be at my home for service. The entire experience was above and beyond my expectations. Our Technician, Greg, was very knowledgeable, professional and efficient.
Keep in your appt times and don't tell different stories when techs are late
Efficient and a very good job of removing years of stains that I did'nt think would come out.
The carpet looked great and the tech was professional. He got right to work, but was also friendly.
Friendly service and timely. Did great job!!
Everything. The technicians were friendly, efficient and did a very good job. My carpet looks great
There were too many add-ons, the person at your office quoted price for stairs based on how many steps there were, but when the bill was written it was almost double the price,also the technician said I needed $75 worth of extra cleaning to clean certain spots, shouldn't that be included in pricing to begin with? also the hallway was almost double in price. I showed the technician a coupon for $33 a room, which I got, a free tile cleaning, which he did, but then extra charged for sealing it. And the coupon also said 20% off total cleaning price, but after I printed the invoice I got sent via email, (after he had left) the 20% was not taken off, my bill was over $300. I plan to call your office on Monday to get that corrected. The technician arrived on time and did his work in a timely manner, which I appreciated. But this cost was way over what I had planned to spend. I would like to get my 20% back on my credit card. Thanks.
Even though I have two little dogs and lots of traffic in our home, the carpets always look and smell fresh and new after treatment!
Follow up on service and corrective action
Love this company, excellent customer services & tech guy super nice and able to answer any and all questions we had.