Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83967 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 26, 2016 — Rated 10 out of 10 by Jim Finch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Service Technician came in and got the job done Very Quickly and efficiently. I have used ZEROREZ several times and have been totally satisfied. My 9 year old carpet looks new every time they leave. That's saying a lot since I only live in 640 square feet with two cats and a dog. I highly recommend ZEROREZ. Jim

Report a concern   May 26, 2016 — Rated 10 out of 10 by Lois Castillon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your carpet cleaner, Greg, was great! He was friendly, thorough, efficient, and did the job quickly. He was professional and knew his job.Thanks!
Lois

Report a concern   May 26, 2016 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service that really cleans!

Report a concern   May 26, 2016 — Rated 9 out of 10 by H.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was professional and let me know about the options we had for cleaning our carpet and tile before he took action in each particular situation.

Report a concern   May 26, 2016 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timeliness,courteous employees, and how cleancarpets are when job is completed.

Report a concern   May 26, 2016 — Rated 9 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Actually, it was the technician....He was great !

Report a concern   May 26, 2016 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job.
We had some tough stains and had a return appt for that - no problems - great customer service

Report a concern   May 26, 2016 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service and product

Report a concern   May 26, 2016 — Rated 7 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Lower pricing on a few items. Carpet cleaning price is good but repairs and protection prices are high.

Report a concern   May 26, 2016 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, efficient, and effective services.

Report a concern   May 26, 2016 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans without a lot of water and removal of stains. Courteous staff.

Report a concern   May 25, 2016 — Rated 10 out of 10 by F.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the professionalism and the quality of service.

Report a concern   May 25, 2016 — Rated 3 out of 10 by P.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We have a party Graduation party Sunday so the timing is critical.
1) I was told my rug could be cleaned but they could not clean it without taking it in at $6 psf (2 week turn vs Dalworth $3.25 psf (7day turn).
2) one room still has orders
3) the Free tile plus 100sq was Ok but not awesome for $150.
I spent $240 I and not sure if it was worth it.

Report a concern   May 25, 2016 — Rated 10 out of 10 by N.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safe for pets and non allergenic.

Report a concern   May 25, 2016 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had a wonderful experience, and the results exceeded my expectations. I will gladly recommend Zerorez to my friends and family.

Report a concern   May 25, 2016 — Rated 9 out of 10 by T.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Greg was very knowledgeable and efficient.

Report a concern   May 25, 2016 — Rated 10 out of 10 by T.J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, courteous service. Technician was outstanding. He discussed options with us, made recommendations, and provided excellent workmanship.

Report a concern   May 25, 2016 — Rated 10 out of 10 by Vicky Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was professional and very informative. My carpets look great!

Report a concern   May 25, 2016 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy and very customer friendly. Ready to please!

Report a concern   May 25, 2016 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and wonderful results

Report a concern   May 25, 2016 — Rated 9 out of 10 by W.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks great! Robert was very knowledgeable and helped us choose the right service for us. He explained things very clearly and thoroughly. I will definitely be calling zerorez out again for additional services and a yearly service!

Report a concern   May 25, 2016 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly prompt efficient

Report a concern   May 25, 2016 — Rated 9 out of 10 by Phyllis Randall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the cleaning. Both the way carpets are cleaned and and the removal of stains are great. I did not think it would look as good. The cleaning tile could be better. Only part was done and some areas were left uncleaned. The price of tile cleaning is too expensive. Then i was told one thing and decided to use you. During cleaning the price was skyrocketting. I could not do all tile because of price. The charge doubled at the end. So you say one thing and then when you have business change the price. I was angry over that. Will have to use different company for tile. I may use you again for carpet. Not sure. I do like products. Get your prices correct and stick with what you say. I was told $198 by phone then $313 after done and paid $229. There is a problem here you need to confront and clarify and change.

Report a concern   May 25, 2016 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service and the process you use

Report a concern   May 25, 2016 — Rated 10 out of 10 by Mike Abrams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is clean. The technician was friendly.

Report a concern   May 25, 2016 — Rated 10 out of 10 by Lisa Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did more than asked.

Report a concern   May 25, 2016 — Rated 8 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Tile floors felt slippery for a few days

Report a concern   May 25, 2016 — Rated 7 out of 10 by B.V. Zerorez Dallas/Ft. Worth
What could we do to improve?

The service representative was professional and prompt. We paid for the pet order removal but after a couple of days the smell didn't go away.

Report a concern   May 25, 2016 — Rated 10 out of 10 by Virgina & Jean Douglas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were very satisfied with the person who cleaned our carpet, your equipment,and the way our carpet looked when the job was completed, as well as the cost.

Report a concern   May 25, 2016 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service guy was extremely polite and did a great job on the carpet!


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