Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84666 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 6, 2016 — Rated 9 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left behind,very fresh cleaning.

Report a concern   July 6, 2016 — Rated 10 out of 10 by Trish Wall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very impressed with our technician, Josh! He was very thorough, professional and friendly! He did a fabulous job removing dirt and spots.

Report a concern   July 6, 2016 — Rated 10 out of 10 by Barbara Barnes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was my first time using Zerorez and I was more than satisfied. You did everything you promised! You called ahead and gave me a 2-hour window. You called on the day of to tell me when the tech would be there. The tech, Greg Courtney, was on time (actually a little early). He was courteous, knowledgeable and thorough. My carpets looked like new when he left, and they are twenty years old. Oh, and I don't want to forget about the 100 feet of tile that was cleaned for free, IT LOOKED AWESOME when he was finished. We will definitely use Zerorez again!!!!!! Thank you so much!!!!!!!!!!!!!

Report a concern   July 6, 2016 — Rated 10 out of 10 by F.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My rug looks great. The stains that were treated are gone. Your technician was very courteous and professional. I will highly recommend your company to my family and friends.

Report a concern   July 5, 2016 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look very nice!!

Report a concern   July 5, 2016 — Rated 7 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Lower your prices! It cost me $212 to have two rooms that contained cat vomit cleaned. That is outrageous!

Report a concern   July 5, 2016 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Produce cleans carpet and does not leave any soaps or residues that, from my experience, are the culprits that absolutely ruin a good carpet.

Report a concern   July 5, 2016 — Rated 10 out of 10 by James Moore Zerorez Dallas/Ft. Worth
What do you like about our products and services?

thoroughness

Report a concern   July 5, 2016 — Rated 10 out of 10 by Tammy Maxwell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast friendly service from both Ron Self, who came out to quote us a price and the gentleman that cleaned the carpets. Everyone was on time, super friendly and the technician did a great job! We will definitely have ZeroRez clean for us again. Very, very happy with the service!

Report a concern   July 5, 2016 — Rated 10 out of 10 by E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your products are environmentally friendly and I've never been disappointed with the quality of your services.

Report a concern   July 4, 2016 — Rated 0 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We had an estimate of $201 for carpet and grout to be cleaned. We ended up having grout sealed which brought total to over $400, with assurance the grout would stay new looking since it was sealed. Two weeks later our grout, in several places is discolored :( our tech Kyle was nice just a hard thing to to spend on a school teachers salary for the grout to not stay nice looking. Zerorez will not have repeat business from me.

Report a concern   July 4, 2016 — Rated 8 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Rates are too high

Report a concern   July 4, 2016 — Rated 9 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It got the market out of my carpet

Report a concern   July 4, 2016 — Rated 10 out of 10 by Jim Bergin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They Work

Report a concern   July 4, 2016 — Rated 10 out of 10 by Matthew Hill Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your cleaning process works well.

Report a concern   July 4, 2016 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer satisfaction has the highest priority. Was very satisfied with with there extreme desire for quality results.

Report a concern   July 4, 2016 — Rated 9 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Had 2 properties on the same day. One went as scheduled and I was pleased with the technician and the job he did. The other was a second scheduling error and I responded on another feedback for that property.

Report a concern   July 4, 2016 — Rated 7 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Scheduling made a mistake twice and didn't send the proper technician for a repair plus carpet cleaning. Poor coordination for scheduling resulted in my canceling the order for the repair and because I had a move-in for the property, I went ahead and had the technician do the cleaning and I'm calling another company in to do the repair.

Report a concern   July 4, 2016 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left on the carpet after it's cleaned. The technicians are professional and complete all work in a timely fashion. Zerorez offers a wide variety of services in addition to carpet cleaning such as sealing grout, cleaning tile and granite, applying carpet protectant similar to Scotch Guard. Environmentally friendly cleaning.

Report a concern   July 3, 2016 — Rated 10 out of 10 by Amanda Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and very friendly.

Report a concern   July 3, 2016 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green products. Professional & knowledgable techs. Kept me from informed Throughout the process & explained each step.

Report a concern   July 3, 2016 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, fast, and very accommodating.

Report a concern   July 3, 2016 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and explained the procedures. He did a wonderful job. Carpet looks great.

Report a concern   July 3, 2016 — Rated 8 out of 10 by G.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Cat urine can still mell

Report a concern   July 3, 2016 — Rated 10 out of 10 by Margaret Hall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We liked the service techs and their personal attention, Shane did a great job and Keith
is an angel. He fixed our problem in minutes!!!!!!!

Report a concern   July 3, 2016 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seems to clean carpet very well!

Report a concern   July 3, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech was amazing! Very knowledgeable and sweet

Report a concern   July 3, 2016 — Rated 10 out of 10 by V.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I took my dogs outside and my husband stay in.when I came in I didn't smell anything and my carpet look new. Cause our pets we try to be careful to clean.thanks for giving us a choice.I'm happy my husband call you.

Report a concern   July 3, 2016 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and it works well

Report a concern   July 3, 2016 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly professional service.


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