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based on 83967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our Technician was constantly being interrupted by his supervisor calling him because he was running late. I could tell that this made him feel like he needed to rush. It was not our fault he was late and I felt like things could have been handled differently. I have no problem with the technician, Jimmy, he treated us very professionally and did and excellent job despite the constant interruptions and would request Jimmy the next time we use your services.
I thought my area rug would be completely clean but was told they did the best they could.
Technician was very courteous and knowledgeable about his job. He is a asset to your company.
Thorough cleaning and great staff
Clean and safe products
I initially sent a response complimenting the two service providers, because I was pleased that my carpet was cleaned properly. Imagine my disappointment yesterday, as I turned on the hall light in the area where most of the carpet cleaning was done. There was a large ugly area on the corner where they sheetrock had been knocked off, leaving the area destroyed down to the bare aluminum. Also, above that badly damaged area, there is another piece missing, a bit smaller and not as extensive. Then, as I looked further, there were three scratch marks on the entry table right next to the sheetrock damage. Clearly, the equipment being used had to turn a corner to reach the front bedroom, and in dragging the equipment into or out of that room, the equipment hit the corner of the hall and table. All of the sheetrock which obviously fell onto the carpet and floor had been cleaned up, so there were no visible signs of damage left on the floor. I thought it very curious that, when they were finished, the helper, not the person in charge came back in with the invoice, and I never saw the person in charge during the time after removal of the equipment. Initially, he was very personable and even sold me on having additional carpet included in the cleaning. Then after showing me how well the master bedroom was cleaned, the first room to be cleaned, he never engaged me after that. I would have understood the accident, but for the men to leave without letting me know of the damage left me with great disappointment and shock. I would like to have the manager of these men call/contact me to see the damage, and make amends. The sheetrock damage isn't something I can repair, as it will have to be filled in by a professional. As far as the table, I may be able to cover the three scratches with coloring pen. At any rate, my opinion of the company has completely changed. The employees should know to be forthright and honest with all customers. If not, they should not be representing your company. Name removed - 3501 Silverwood Court, Bedford, TX. 76021. Phone number removed
The young man that did the work was very nice, however, he constantly trying to sell me additionally services, which I declined. After the carpet dried, there were a couple of areas in the bedroom that reappeared. The rest of the work was good. I kept telling him the den carpeting was 30 years old, and I did not want the extras.
the pre treatment machine and water process
Rugs get cleaner and stay cleaner longer.
Floors always look very nice as your products work! Your representative is always courteous and certainly knows what he is doing.
Thank you,
The Turners
You got out the stains no one else could. It's environmently safe
Very professional, on time , great job! Joseph was great!!!
Environemntal responsible.
Honest about his work. Fresh smell of house now that carpets are clean.
Quick , efficient, and it appears to work.
The people make your company.
Technician was the best ever...Really helped spot trouble areas..
Great service, friendly, professional techs
Great service. Call ahead as promised. Technician was great!
It works and your employee Ramirex
Is perfect
I like the use of detergent and chemical free liquids to accomplish the cleaning process. The service is also good with consumer oriented and friendly employees doinf the work.
Carpets look much better. Professional staff worked till I was satisfied
the cleaning was done along the wall and it somehow wetted it enough to fade into the carpet
Great customer service and committed to having satisfied customers.
not all areas of carpet were cleaned. Plastic was it placed under furniture legs as other services do. It took along time with just one cleaner. Cleaning did not deodorize.
Our technician was polite and very professional. Our carpet had not been cleaned in many years and he was able to make it look almost like new.
Your product does exactly what you told OM Produce it would do clean and remove stains and
your service was excellent.
Great results with no soap residue left behind
Timely arrival; professional technician; Good analysis of the carpet and thoughtful recommended solution.
Well, the price was way more than I anticipated even though I knew I had a lot of pet stains but $75 a spot seems a little steep and at $1400 I could have replaced the carpet. There are still spots that were missed (not pet stains) and after 3 days my carpet is still damp.