Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83967 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 27, 2016 — Rated 10 out of 10 by W.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Torrence was great...even though our carpets are older, he made them look and feel much better! Thanks Torrence!

Report a concern   May 27, 2016 — Rated 10 out of 10 by N.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The all natural product that uses no harsh soaps or detergents. Also, looking forward to no residue being left to collect dirt. Service was done when promised.

Report a concern   May 27, 2016 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, did a good job, cost was as quoted. I will use you again.

Report a concern   May 27, 2016 — Rated 10 out of 10 by M.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The two men that did my carpets were very professional and did a great job!!

Report a concern   May 27, 2016 — Rated 9 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Explanation by the serviceman and the service--quiet, efficient and cleaned well. Dried in the expected amount of time and made my home look and smell cleaner.

Report a concern   May 27, 2016 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free

Report a concern   May 27, 2016 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Product worked great and our technician Robert was thorough and detailed. I will definitely use them again for additional services that Robert went over with me. We are happy we called Zerorez.

Report a concern   May 27, 2016 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was a great ecperience! Loved the result.

Report a concern   May 27, 2016 — Rated 10 out of 10 by Genny Elmore Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician went out of his way to do a good job. He was excellent. Give him a raise!

Report a concern   May 27, 2016 — Rated 10 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joshua did a fantastic job. He was polite and friendly and worked very hard on a couple of problem spots. The carpet looks great. It was very humid the day they were cleaned, so they took quite a while to dry; however, the carpets didn't have that stinky, damp, wet carpet odor that is normally noticeable. Fantastic!!

Report a concern   May 27, 2016 — Rated 10 out of 10 by S.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and fast service. Satisfied

Report a concern   May 27, 2016 — Rated 10 out of 10 by S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and helpful, very good job.

Report a concern   May 27, 2016 — Rated 10 out of 10 by Larry Tucker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrived on time (almost to the exact minute promised). Tristan did an excellent job, and was very personable and attentive to my questions.

Report a concern   May 27, 2016 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the service and the work that was done. The young man who serviced our carpet, Ricardo Gutierrez was very professional and did an awesome job.

Report a concern   May 27, 2016 — Rated 8 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

everything was good,

Report a concern   May 27, 2016 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the use of water and not soap. Josh, our technician was discussed with us the entire process before he started. In fact, I have already recommended the service to another person

Report a concern   May 27, 2016 — Rated 9 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non chemical smell

Report a concern   May 27, 2016 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets and tile looked great. Was drawn to you because of not leaving residue behind.

Report a concern   May 27, 2016 — Rated 0 out of 10 by N.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet cleaners left with my carpet soaking wet. I called back the next morning and a very nice guy did come back. I called to speak with the manager and tell her how bad the carpet had been left. I thought at the very least I should have a small discount for the troubles and leaving my carpet like that. She refused. i will not be recommending y'all and won't use you again.

Report a concern   May 27, 2016 — Rated 10 out of 10 by Marilyn Ketterlin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look and smell fresh. My hand tied Persian rugs are soft and beautiful once again. My bedroom carpet has lost the doggy odor and smells so fresh.

The technician was polite, timely (despite the I-35 construction) and really knew his products. My dogs liked him instantly which told me he was of good character.

I am a repeat customer and have been extremely satisfied both times. Your product is good and the people who work for you, from the customer service schedulers to the technicians seem to really care about their company and the customers.

Report a concern   May 27, 2016 — Rated 10 out of 10 by Sam Long Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The employee that came to my house was excellent in all respects.

Report a concern   May 26, 2016 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dominique and Niaz were the best two staff from your company to do the job, in the many yrs that I have utilized Zerorez. Both professional, knowledgable and courteous. It is also the FIRST time that anyone has ever used a bush to prep the area. The results were excellent. I must say, that some of my past experiences gave been disappointing. Not this time, thanks to these two employees of yours. I was very pleased.

Report a concern   May 26, 2016 — Rated 10 out of 10 by Janet Suddreth Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets are really clean. We have 3 small pet and my carpets look and smell new..

Report a concern   May 26, 2016 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was knowledgeable polite and friendly

Report a concern   May 26, 2016 — Rated 10 out of 10 by Michael Beck Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No sticky feeling afterwards

Report a concern   May 26, 2016 — Rated 8 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

If technician is running late, someone should contact current appointment

Report a concern   May 26, 2016 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You don't use chemicals in the cleaning solution

Report a concern   May 26, 2016 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Smells so clean! Excellent service. Friendly staff!

Report a concern   May 26, 2016 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jay did an incredible job and had a lot of attention to detail. He was personable and answered all of my questions. Thanks Jay!

Report a concern   May 26, 2016 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet smells really good and looks so much better. It did not take a lot of time and was simple to set up the appointment and the window of when they would come was good.


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