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based on 84666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You did'nt keep your promised time.
Original appointment time was 1:30 PM but you arrived at 5:00 PM. I have to cancel my appointments because of the delay.
We have a large brown spot in the center of our carpet that was not there before the carpet cleaning. Shane cleaned originally and there was no spot, He came back and the spot was 6 times bigger. Everything else is clean and perfect.
We need this spot gone....I can send a picture on my phone if this could help identify it.
Please help remove this spot
After the carpet dried it didn't look any cleaner and had a musty smell. My landlord had to reclean it which cost me even more money.
The cleaning system is very good. Carpet looks much better now that the stains are gone.
Great service, on-time and friendly service technicians
The technician was on time, personable, and did an excellent job getting our carpets cleaned. They look fantastic.
Its pet friendly and our carpets look even better now than when we bought the house 5 years ago. The tile and grout look so clean and are shining.
We will use ZeroRez again. Josh was so pleasant and explained everything so well. We walked thru the house first and he gave me the figure as to what I would pay for everything.
He was thorough and made sure the wood floors were not affected and the protection of the door facings was very much appreciated.
Healthy! They work & smell great!
I loved how clean even my old, nasty carpet looked when Josh and Tristan were done. I will definitely call again!
A similar email was mailed to your customer service email on 6/29/16 with a photo attached.
To Whom It May Concern,
I carefully vacuumed all the carpet areas prior to my appointment. It was not overly soiled. There were quite a few specific pet areas that needed treating, a few obvious and the rest, identified by the technician with a blue light.
I did not give an opinion on the appearance of the carpet when it was done, as I wanted to wait until it was dry.
There are areas that look very clean and very specific areas that show unclean areas defined by sweeping lines in the carpet. Some areas near the walls are darker. The carpet in these areas, look worse than before they were cleaned, also confirmed by my roommate and my visiting sister, who saw the carpet before it was cleaned.
I will be traveling for the holiday and return after July 4th. An appointment can be arranged with me in the meantime for a representative of yours to come to inspect the carpet when I return, and arrange for an appointment to re clean it.
Also, when I set up my original appointment on 6/24/2016, the representative I spoke with said I was eligible for a special promotion, free tile cleaning in an area. This was not known by anyone in your office when my carpet cleaner Michael, called the office for confirmation during his visit.
In any case, the carpet cleaning is unacceptable and I need to have my carpet cleaned properly.
Your technician Michael was very polite and personable and if I could have rendered an opinion at the time of his visit, I am certain he would have worked on the carpet to make it cleaner. As stated, I could not properly assess the carpet before it was dry.
Thank you for your prompt response.
Regards,
Name removed
2613 Crestwood Drive
Burleson, Texas 76028
Email: Email address removed
Fax: Phone number removed
Cell: Phone number removed
Great customer service, quality job.
How professional and friendly your employees are and how he explained every detail to me and why he was using a certain product and what he would recommend. The price was affordable.
Friendly service. The employee explained the job he was going to do and did the work in a timely manner.
The service tech was on time and knowledgeable. I was very pleased with the outcome of the carpet and tile cleaning.
really cleans carpet well. thorough and techician on time and courtous.
Very impressed with customer service! Outstanding company across the board.
Frankie was wonderful and very helpful...explained about products and did a great job. Give him a raise!
Great customer services; can secure appointments quickly without a "lag time"; technicians are very knowledgeable, great advice - really like them.
Carpets do not look clean
Excellent through service. Incr double results. Priced well for the service
Knowledgeable, professional, caring, and easy are the attributes that come to mind with this company and this specific experience.
Professional service, excellent work. Have used you guys msny times and would not consider using anyone else!
cleans well, dries timely, safe
Excellent carpet cleaning
Keith was complete and through.The products worked great and removed all the stains.
Timely and courteous tech.
the light that identifies tough stains or hidden stains. the person explaining everything as he went on with the cleaning as well as the post-cleaning instructions. very knowledgeable and extremely nice and courteous.
Prompt, courteous, great value for the price.
Friendly service and personal attention
Would recommend your company to my friends
Detailed and care about our carpet