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based on 85372 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have to admit I was a bit apprehensive about getting my couches cleaned but everything went smoothly. From the lady/girl on the phone who set up the appointment to the service technician(Seth), everything was professionally done and in the time frame that was set up! And, my couches look great!
Always on time but the best part is what a fantastic job they do. This time they even had to stretch 2 rugs & it came out beautifully. Thank you for my wonderfully clean rugs!
I like the clean feeling after my carpet dried.The service man was very professional.
the professionalism and the service itself
They are green
Professional & friendly service personnel.
We still have a couple areas that the carpet does not appear to be clean
Everything
I like that you don't use soaps.
How well it cleans the carpet.
How quickly it dries.
Professionalism of technicians.
Cleans very well, fast and professional services.
Carpets look like new, not stiff. Will continue to use and recommend to friends.
Carpet feels amazing after a cleaning--nice and soft and abolutely no residue. Other companies leave the carpet feeling tacky or sticky . . . but my carpet looks brand new . . . looks and feels fantastic! Love zerorez!
Kyle Rogers is amazing!
Carpet looked great
The carpet stays clean and the spots don't show up later plus it feels so clean also and really seems refreshed and almost like new...
It was satisfactory
Be honest about the amount of time it takes the carpet to dry, I was told 4 hours, but it was really at least 12 until the carpet was mostly dry.
Carpet looks new again
The cleaning process doesn't involve chemicals, so it didn't leave an overwhelming smell and hopefully will keep the carpet from soiling as quickly.
I like that your services are green
Non toxic products
Rug Cleaner was fast, efficient and did a good job.
Also, did not pressure me to buy other Products or Services like many of your Employees have done in the past.
The cleaner was not near as helpful or cooperative as the first visit. When questioned about a small area of carpet we had to pay extra for, but not the first time, his reply was that we were treated better because it was our first visit. He didn't do the tile steaming that was supposed to be included. He did one closet in our kids bedroom, but not the other. And the first guy put our couch on blocks to do underneath it. This guy didn't offer any cooperation with that.
Efficient, professional, direct, quality service
Our carpet felt clean, without a residue.
The carpet looked amazing and I cannot say enough about the technician that came and did the cleaning. He was thorough, courteous, and very efficient. He is why I would definitely use zerorez again. He was very customer service oriented. That means everything in today's marketplace.
Robert offered excellent customer service.
Excellent job of carpet cleaning and fast, courteous service personnel.
service wonderful and and the person doing the cleaning was very courteous.
thannks for a job well done.