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based on 85372 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Left my carpets very clean
great services
on time
quality work
efficient
Carpet came out super clean!!! I have a toddler and we had stains of every type.
Technician Darwin Harrison was brilliant.
no soap, service
Products are environmentally friendly and they work. Technicians are knowledgeable.
Much more thorough in evaluating the condition of the carpets and tile than other companies I've used.
Your rep did nice job
I wasn't pleased with initial service. I let you know. And you made it right. That's customer service. Tnx Zerorez
The technician was on time. He was polite, courteous and got right to work. My carpets and kitchen floor look great. And as advertised there is no odor and no residue.
Robert did a good job on the inside and up selling the protectant. I just wish he had done a better job respecting the yard. He poured product out on our lawn and killed a 1foot by 1 foot section on our front lawn. I thought we had paid an extra $10.00 disposal fee.
Torrent is excellent. We will request him from now on. We love your process and are loyal customers. Our carpet and tile are cleaner than ever before! Great job and thanks!
Well, I spent $375 yesterday. Paid extra for recent pet stains to be specially treated and today all stains are still there, the guy even upsold and talked me into having an area rug cleaned. The stains are recent and I have removed similar stains in the past with a Hoover steam cleaner. I thought I would go the professional route this time, but now regretting the money spent.
We have an older dog that has had several accidents in the house. We've used Zerorez 4 times and each time, the carpet looks and smells like new.
Good product and nice Technician
Very professional! My carpet looks great!
Appointment time. I schedule my time for 8:00am and the work was done at 12:30pm. I even confirmed my appointment on the phone. I am not happy about it.
No rez. good results, on time good technicians
Service tech (Josh?) was knowledgable, friendly, and did a great job.
I appreciate your attention to details.
They are kid and pet friendly. Do not leave a harsh chemical smell in your home.
The service is outstanding, but the extra cost for problem areas and the $10 travel fee makes a $99 special almost $300! I also have not received my tickets to the Rangers game, which supposedly was mailed on July 27th from Carrollton. Today is the 7th of August and I live in Denton! Really?
Nothing. You do very well.
Good products and call back and service tech are always nice
Very prompt and very polite.
If your implementor is going to be over 15 minutes late you should call the customer. You require a 2 day notice to cancel or change an appointment.
Prompt arrival, quality techs
You did wonders on an apartment carpet that is thoroughly warn out and that apartment management will not replace as long as we live here. I'll certainly use your service again.
Thorough cleaning, no residue the technician was friendly and professional
As for the service, on time and courteous. He knew what needed to be done and waisted no time getting the job at hand complete. The product is wonderful. No soap or chemicals to clean, so there was no residue left behind to attract and trap new debris. Also, I have pets and nothing was left behind that would be harmful to them. In time, I will have Zerorez back again.