Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84666 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 10, 2016 — Rated 10 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All Natural Chemical free product and professional staff!!

Report a concern   July 10, 2016 — Rated 5 out of 10 by D.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The quoting done over the phone was much different than what the tech confirmed once at the home. I would improve on accuracy via the website and customer service of quoting and explanation of services. The main issue is what you get for the cost.
1. Flash service is needed WITH cleaning. That isn't clear.
2. 100 sq feet of FREE tile cleaning. But can only include ONE area.
3. 4x8 rug will cost XXX to clean.

All of these were walked through over the phone, but the actual cost once the tech got here was much different than when quoted over the phone.

Report a concern   July 10, 2016 — Rated 9 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All natural. No chemicals. My carpets look like they did when I bought the house.

Report a concern   July 10, 2016 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No oder

Report a concern   July 10, 2016 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Does a great job cleaning out spots and stains.

Report a concern   July 10, 2016 — Rated 10 out of 10 by Stacy Stoltz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The no residue is a huge plus!No strong chemical smells afterwards.

Report a concern   July 10, 2016 — Rated 10 out of 10 by H.R.A.A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Luis was very friendly and he did a great job!

Report a concern   July 10, 2016 — Rated 10 out of 10 by Adam Bruntz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good prices and services

Report a concern   July 9, 2016 — Rated 10 out of 10 by Cailey Barton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That they're safe and effective!

Report a concern   July 9, 2016 — Rated 9 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have no chemicals, Great employees doing the work in my home. The help that we get with your coupons, love those.

Report a concern   July 9, 2016 — Rated 0 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

it feels like all of the dirt all over the carpet he did. it feels like to me that it was filtered water. I will call a different company to clean my carpets from now on.

Report a concern   July 9, 2016 — Rated 1 out of 10 by P.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

All of the stains I wanted cleaned are still there.

Report a concern   July 9, 2016 — Rated 10 out of 10 by Lindsi Edwards Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that there is no heavy residue when you clean and that you ask me to inspect the rooms as you are cleaning to make sure you are doing the job adequately.

Report a concern   July 9, 2016 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

non toxic the tech was very knowledgeable and curteous

Report a concern   July 9, 2016 — Rated 9 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really like the quality and products but I also really appreciate the availability and scheduling process. Thank you!!

Report a concern   July 9, 2016 — Rated 10 out of 10 by H.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was on time and very friendly. I was pleased with the overall look of the carpet after cleaning.

Report a concern   July 9, 2016 — Rated 4 out of 10 by L.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After paying for 2 gallons of pet treatment, the odor is still in the carpet and it was evident as soon as the technician left the house

Report a concern   July 9, 2016 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Frendly & competent service.

Report a concern   July 9, 2016 — Rated 10 out of 10 by Mark Roberts Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eric was respectful and courteous to me and my home. You've got a real asset on your hands with him.

Report a concern   July 9, 2016 — Rated 6 out of 10 by S.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I'm not disappointed. I was really hoping to get rid of pet stains that did not go away.
The service was on time and professional. it just did not clean the carpets as I had hoped.

Report a concern   July 9, 2016 — Rated 10 out of 10 by Kate Dailey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great services and people. Our carpets look wonderful and our stone tile work has had 16 years of wear removed--they are like new again. Happy to have you back for repeat and other work.

Report a concern   July 9, 2016 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Chris Rivas, was very attentive to the difficult stains in my carpeting. He was also very polite and concerned that all my needs were addressed.

Report a concern   July 9, 2016 — Rated 10 out of 10 by Jap Jones Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician that did our job was outstanding in his consideration, attention to detail and work ethic. He made a point of acquiring our approval of each element of the job before moving on to the next. b

Report a concern   July 9, 2016 — Rated 8 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

improve shower cleaning

Report a concern   July 9, 2016 — Rated 10 out of 10 by N.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good job done

Report a concern   July 9, 2016 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's clean. No soap residue.

Report a concern   July 9, 2016 — Rated 10 out of 10 by Don Waters Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans carpet without leaving excess water and chemical odor.
The service technician was wonderful.

Report a concern   July 9, 2016 — Rated 9 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very polite gentleman, explained what he was doing as he did it.

Report a concern   July 9, 2016 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We've used your services twice now. This home still has the original carpet from when house built around 1989. There's an area where our previous & current dog have thrown up several times. We own an Oreck carpet cleaner; but the area still looked dingy after using it. Looks great now!

Report a concern   July 9, 2016 — Rated 8 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Wipe up remaining water residue on hard surface left from equipment when exiting home.


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