Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83967 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 10, 2016 — Rated 10 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service technician was very friendly and helpful and the carpets look great.

Report a concern   June 10, 2016 — Rated 10 out of 10 by H.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great with pet stains/urine

Report a concern   June 10, 2016 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I never like my carpet as much as when Zerorez has cleaned it.

Report a concern   June 10, 2016 — Rated 10 out of 10 by N.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician very personable. Too soon to tell if stains are gone for good.

Report a concern   June 10, 2016 — Rated 10 out of 10 by J.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert did a very good job - competent and friendly.

Report a concern   June 10, 2016 — Rated 9 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets and tile ate very clean. Technican did a great job. Office staff that booked needs improvement. Told I could use $25 coupon but day of service I was told I couldn't use because of existing discount. Also, I was suppose to get to pick tickets for a Rangers game but I received tickets in the mail on a day I wouldn't have chosen. Office staff doesn't know how things work.

Report a concern   June 10, 2016 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician I had was so helpful, suggesting things that he thought would make my carpets
last longer and pointing out the stains and how to handle them for the future. I really appreciated
all his knowledge and would ask for him again.

Report a concern   June 10, 2016 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpets looked great and service was very professional.

Report a concern   June 10, 2016 — Rated 8 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Technician added the cost of services that I did not request. My 16 yr old son was here in my absence as my husband was in the hospital and I could not be here myself. A supervisor, Ronnie Bolden has been very diligent in following up for me and has credited my credit card back for what I did not request.

Report a concern   June 10, 2016 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wonderful customer service!

Report a concern   June 10, 2016 — Rated 9 out of 10 by Darren Dunn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, professional service tech, everything discussed upfront.

Report a concern   June 10, 2016 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The whole experience was great! From the first girl on the phone who explained everything, to the guy who called to give me my time window, to Cindy who called to say he was on his way, and to Taylor who introduced himself and cleaned one of my dirty areas to show how it would clean and to make sure I would be satisfied. He did a great job! Very courteous!

Report a concern   June 10, 2016 — Rated 9 out of 10 by F.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   June 10, 2016 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Josh, my service tech was courteous, knowledgeabl and fast. He explained everything.
Good experience, we have been using Zerorez

Report a concern   June 10, 2016 — Rated 6 out of 10 by V.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Appt was at 3, but didn't arrive until almost 8pm. Stayed until 10pm.
didn't do the free time area (likely because it was too late!)

Report a concern   June 10, 2016 — Rated 10 out of 10 by N.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you just use water and there are no chemicals left. I like that once the stains are cleaned, they do not develop in the same spots again.

Report a concern   June 9, 2016 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's all natural

Report a concern   June 9, 2016 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was quick and fast and the results were great!

Report a concern   June 9, 2016 — Rated 10 out of 10 by R.A.R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always professional techs who know what they're doing and do a great job.

Report a concern   June 9, 2016 — Rated 10 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were on time and did a thorough job, especially on the tile in my kitchen.

Report a concern   June 9, 2016 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dried quickly. Looked great! Finley did an efficient and excellent job.

Report a concern   June 9, 2016 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I particularly liked the service I received from your technician, Chris. He was very helpful and informative. Thank you.

Report a concern   June 9, 2016 — Rated 9 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Like the no chemical cleaning,no scents
The young man was very professional. We used
a coupon and that helped us save money!!

Report a concern   June 9, 2016 — Rated 10 out of 10 by Jamie Rachels Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmentally friendly, specials, clean, clean, CLEAN carpet!!! Friendly and well trained carpet cleaning technician! On time!!!!

Report a concern   June 9, 2016 — Rated 7 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Think we would have saved $15 with the 105.3 promo. Given options about stain removal.

Report a concern   June 9, 2016 — Rated 8 out of 10 by A.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

The prior carpet cleaning only lasted 60 days. This time we added the protection coating in hopes it will last a little longer. The tech says it is because the carpet is old. We were expecting to get at least 90-120 days so we are disappointed. To be totally fair we would have to use your service with newer carpet to be sure. I think an 8 is fair based on all of the above info. We want to see if this time end up any better before we give a 9 or a 10.

Report a concern   June 9, 2016 — Rated 10 out of 10 by E.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to deal with and schedule. Talk to a live person quickly

Report a concern   June 9, 2016 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality technicians, quality work

Report a concern   June 9, 2016 — Rated 8 out of 10 by I.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

He did an excellent job once he got to my house but my window was from 2-4
Got a call that they were running late and would be at my house at 4:45 did not show up till 6:00- I missed several events I had for the evening. I was also suppose to receive 2 free tickets to Hawaiian Falls and he was not aware of promotion. Would like those tickets still.

Report a concern   June 9, 2016 — Rated 10 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets looked and felt like new.


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