Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85372 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 22, 2016 — Rated 10 out of 10 by J.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technition was very concerned with my satisfaction.

Report a concern   August 21, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free and great service

Report a concern   August 21, 2016 — Rated 10 out of 10 by L.B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Tech's explained everything they were doing. They did a great job, were professional and worked quickly and efficiently

Report a concern   August 21, 2016 — Rated 10 out of 10 by L.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was exactly what was described and there were no hidden costs. Always appreciated. My carpets look great!

Report a concern   August 21, 2016 — Rated 10 out of 10 by Nan Arnold Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The serviceman was great -- very nice, did a good and very thorough job w/o trying to sell a lot of extra stuff. I have recommended Zerorez to several people. I particularly like the clean feel/smell (not like scented -- just clean)after the job is complete.

Report a concern   August 21, 2016 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that you do not use chemicals or soap so there is no soap residue left to attract dirt

Report a concern   August 21, 2016 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Every time we have you to clean carpets they look new.

Report a concern   August 21, 2016 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The whole being "green" concept.

Report a concern   August 21, 2016 — Rated 4 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I'm not sure if I am correct with my concern. I used to be in the carpet cleaning and I have recommended y'all to past customers and others that I know. However I watched this time and saw the gentlemen pre spraying then with the wand make one pass with the vacuum and only make one pass with the water. I would like to know if one pass is suffecient in getting the carpet clean or should it have been at least 2 wash passes before the vacuum passes?

Thank you for asking.
First name removed Schwartz

Report a concern   August 21, 2016 — Rated 9 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, efficient and friendly. Somewhat expensive but worth the extra few dollars.

Report a concern   August 21, 2016 — Rated 4 out of 10 by K.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Pointed out stains on 2 yr old carpet that you have cleaned before. After drying, stains still there. Can you re-clean?

Report a concern   August 21, 2016 — Rated 9 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Micro protector

Report a concern   August 21, 2016 — Rated 10 out of 10 by Shannan Needleman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, removed all stains, friendly and professional staff

Report a concern   August 21, 2016 — Rated 7 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Quit upselling.my estimate was $113 and the tech tried to sell me additional services that would have had my bill at approx. $400.

Report a concern   August 21, 2016 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Spots do not return. The only carpet cleaning company that I have found able to do this. Josh did my carpets on Friday and he was excellent.

Report a concern   August 20, 2016 — Rated 9 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the method of cleaning--my carpet looks good after your cleaning.

Report a concern   August 20, 2016 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price and customer service

Report a concern   August 20, 2016 — Rated 10 out of 10 by Dan Wied Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was exceptionally well mannered, friendly and hard working

Report a concern   August 20, 2016 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez,is top notch. Great people supper company.

Report a concern   August 20, 2016 — Rated 9 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good results

Report a concern   August 20, 2016 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safe product and your technicians are very knowledgeable and friendly.

Report a concern   August 20, 2016 — Rated 3 out of 10 by M.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet did not come out clean like last time and the tech was almost rude about things ! I told him that the tech before him got it looking better and he said he had done all he could do !!!

Report a concern   August 20, 2016 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We especially liked the young man who came
out to clean our rugs. His name was Seth.
He was courteous and did a very nice job.
Would ask for him again. He's a 10!!
The carpets look great. And the issue
we had with cat urine was cometely
taken care of.
We were a bit taken back at the final cost as
we only did our downstairs. Cost being
over $900. Next time we will do more
Research. Perhaps this is the norm.
Of course we were happy with the
final results.
Name removed

Report a concern   August 20, 2016 — Rated 9 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Does the job

Report a concern   August 20, 2016 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tile cleaning was a complete waste. All he did was moo the floor and leave it completely saturated with water. He told us we had to mop it afterward or let it "evaporate." It saturated into the edges of our carpet and I had to dry the carpet edges with towels. The carpet cleaning was disappointing. The tech told us we needed to vacuum afterward but he said our Hoover was "junk" so he said we needed to buy a Dyson or a Shark. So we bought a Shark vacuum the next day and vacuumed 5 canisters of dirt up just in the family room after going over it 6 times. Very disappointing. He also left the tile floors filthier than when he got there, since he just swirled dirt into the grout with oversaturation of the water.

Report a concern   August 20, 2016 — Rated 9 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

easy to make an appointment. courteous appointment reminders.

Report a concern   August 20, 2016 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The specialist, Eric, was very professional, prompt and courteous. He explained the procedure for cleaning our dryer vent duct and did a thorough job of cleaning our carpet, too.

Report a concern   August 20, 2016 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice service men. Good input, met my clean needs and excepted my coupon that I forgot to mention over the phone.

Report a concern   August 20, 2016 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Outstanding employee. He was knowledgeable, courteous,and efficient!

Report a concern   August 20, 2016 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals


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