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based on 85372 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chemical free and great service
The Tech's explained everything they were doing. They did a great job, were professional and worked quickly and efficiently
The service was exactly what was described and there were no hidden costs. Always appreciated. My carpets look great!
The serviceman was great -- very nice, did a good and very thorough job w/o trying to sell a lot of extra stuff. I have recommended Zerorez to several people. I particularly like the clean feel/smell (not like scented -- just clean)after the job is complete.
The fact that you do not use chemicals or soap so there is no soap residue left to attract dirt
Every time we have you to clean carpets they look new.
The whole being "green" concept.
I'm not sure if I am correct with my concern. I used to be in the carpet cleaning and I have recommended y'all to past customers and others that I know. However I watched this time and saw the gentlemen pre spraying then with the wand make one pass with the vacuum and only make one pass with the water. I would like to know if one pass is suffecient in getting the carpet clean or should it have been at least 2 wash passes before the vacuum passes?
Thank you for asking.
First name removed Schwartz
Fast, efficient and friendly. Somewhat expensive but worth the extra few dollars.
Pointed out stains on 2 yr old carpet that you have cleaned before. After drying, stains still there. Can you re-clean?
Micro protector
No chemicals, removed all stains, friendly and professional staff
Quit upselling.my estimate was $113 and the tech tried to sell me additional services that would have had my bill at approx. $400.
Spots do not return. The only carpet cleaning company that I have found able to do this. Josh did my carpets on Friday and he was excellent.
I like the method of cleaning--my carpet looks good after your cleaning.
Price and customer service
The technician was exceptionally well mannered, friendly and hard working
Zerorez,is top notch. Great people supper company.
Good results
Safe product and your technicians are very knowledgeable and friendly.
Carpet did not come out clean like last time and the tech was almost rude about things ! I told him that the tech before him got it looking better and he said he had done all he could do !!!
We especially liked the young man who came
out to clean our rugs. His name was Seth.
He was courteous and did a very nice job.
Would ask for him again. He's a 10!!
The carpets look great. And the issue
we had with cat urine was cometely
taken care of.
We were a bit taken back at the final cost as
we only did our downstairs. Cost being
over $900. Next time we will do more
Research. Perhaps this is the norm.
Of course we were happy with the
final results.
Name removed
Does the job
The tile cleaning was a complete waste. All he did was moo the floor and leave it completely saturated with water. He told us we had to mop it afterward or let it "evaporate." It saturated into the edges of our carpet and I had to dry the carpet edges with towels. The carpet cleaning was disappointing. The tech told us we needed to vacuum afterward but he said our Hoover was "junk" so he said we needed to buy a Dyson or a Shark. So we bought a Shark vacuum the next day and vacuumed 5 canisters of dirt up just in the family room after going over it 6 times. Very disappointing. He also left the tile floors filthier than when he got there, since he just swirled dirt into the grout with oversaturation of the water.
easy to make an appointment. courteous appointment reminders.
The specialist, Eric, was very professional, prompt and courteous. He explained the procedure for cleaning our dryer vent duct and did a thorough job of cleaning our carpet, too.
Nice service men. Good input, met my clean needs and excepted my coupon that I forgot to mention over the phone.
Outstanding employee. He was knowledgeable, courteous,and efficient!
No chemicals

The technition was very concerned with my satisfaction.