Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85373 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 25, 2016 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Y'all actually worked.

Report a concern   August 25, 2016 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The rugs always look so clean.

Report a concern   August 25, 2016 — Rated 10 out of 10 by Julie and Tom Muncy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You always do a fabulous job of getting everything out of my carpet. The technician,
Robert, was not pushy with trying to sell me extra services, but he was knowledgable about what services I did need. LOVE Zerorez

Report a concern   August 25, 2016 — Rated 10 out of 10 by Courtney Tanksley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was in need of some pretty deep cleaning due to various pet stains. Seth was great and made me feel very comfortable with the process and did a great job with the deep cleaning. I wound up spending more than I initially expected but was very happy with then result. I look forward to using Zerorez more often.

Report a concern   August 24, 2016 — Rated 10 out of 10 by R.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean carpets, very polite and thorough employees

Report a concern   August 24, 2016 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fresh feeling andm wonderful looking

Report a concern   August 24, 2016 — Rated 9 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice efficient work

Report a concern   August 24, 2016 — Rated 10 out of 10 by C.L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service techs are very professional,polite,efficient, and punctual. The work is always well done.

Report a concern   August 24, 2016 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean water

Report a concern   August 24, 2016 — Rated 10 out of 10 by Jan Craik Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I called with an emergency. A painter was trying to get some paint spots out of my carpet and he used paint thinner. I have asthma and currently have pneumonia. The fumes caused me to have a severe asthma attack. I called zeroes a there was a technician at my house in less than an hour. He was super professional and did a great job of getting rid of the smell. Thank you so much.

Report a concern   August 24, 2016 — Rated 9 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product did not smell. Dried very fast.Employee very polite and did a great job

Report a concern   August 24, 2016 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional staff and competitive prices

Report a concern   August 24, 2016 — Rated 6 out of 10 by G.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Too costly -

Report a concern   August 24, 2016 — Rated 9 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap and the carpet smells so clean, not chemical.

Report a concern   August 24, 2016 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good communication with scheduling, reminder calls. Arrived on time and got right to work. Jim & I were very impressed the our technician, Seth Smith. He was very pleasant, professional and did an awesome job on our carpets.

Report a concern   August 24, 2016 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service from Michael Kelly. He got our carpets looking brand new.

Report a concern   August 24, 2016 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I felt like Frankie did a very thorough job. He was polite and professional.

Report a concern   August 24, 2016 — Rated 10 out of 10 by F.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rep was very knowledged. I felt I could trust him and the process. I will always suggest ZeroRez for anyone's carpet. It was a beautiful job

Report a concern   August 24, 2016 — Rated 9 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service person, Fred Vines, is a total professional and would welcome him back to my home.

Report a concern   August 24, 2016 — Rated 3 out of 10 by G.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had my carpets cleaned on A Friday morning, left the house on Saturday and when I got back late that afternoon they were still so wet I called CS. No one came out until Monday He took water out and sprayed like they do for a flood. Tuesday evening my carpets were dry! This means I was without over half of my house for 5 days. Also, when I called CS I told her I did not get my 20% off from my coupon and she said she would issue the refund. Never did get the free tile cleaned. I think I should get more than my 20% off coupon. Thank You.

Report a concern   August 24, 2016 — Rated 9 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service tech was very knowledgeable and businesslike.

Report a concern   August 24, 2016 — Rated 10 out of 10 by Y.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, punctual, allergy friendly.

Report a concern   August 24, 2016 — Rated 10 out of 10 by D.A.A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet cleaning, tile cleaning

Report a concern   August 24, 2016 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dries quickly, light and clean smell that is not like perfume, and no soap residue

Report a concern   August 23, 2016 — Rated 5 out of 10 by K.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Finely was very courteous and professional but I can still see stains in the carpet. it was still wet when I left Monday evening so I will check it again when I return on Friday. it may need for complete stain removing. Finely showed me only two small areas that had pet urine and that is not where I was still seeing stains. hopefully after it is completely dry it will look better.

Report a concern   August 23, 2016 — Rated 8 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Second service better thank

Report a concern   August 23, 2016 — Rated 10 out of 10 by Michael Burton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was impressed that I could schedule a cleaning the same day I called. The technician was very efficient and knowledgeable. We had a good result.

Report a concern   August 23, 2016 — Rated 0 out of 10 by S.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was led to believe that the treatment would fix the issues in my front room. I was not given the statistics that the Quality Manager gave at his visit.90% effective isn't enough to to spend $481 on, I'm sorry.

Report a concern   August 23, 2016 — Rated 10 out of 10 by F.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

pleasant helpful staff on phone and in the home.Professional and reliable.Your business was recommended to me by a neighbor,have used your carpet cleaning service 3-4 times & have recommended you to someone else this week,before Cesar did my house.

Report a concern   August 23, 2016 — Rated 10 out of 10 by K.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Services: called on Friday and service was conducted the following Monday; service by individual was excellent and fast as well

Product: carpets look brand new! I'm anxious to see how long the carpet sealer lasts.


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