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based on 83967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The company van did not inspire confidence. The exterior had faded logos and an overall bad appearance. The van also leaked quite a bit. If the customer is expected to pay an environmental fee then, the vehicle should contain the liquids and not leak and stain the driveway.
I was not impressed with service. First our technician showed up an hour late, then he rushed through the job, not cleaning our bedroom thoroughly. I was very unsatisfied with service.
Tech was awesome...very friendly and professional, and knowledgeable. My goal was to get rid of dog urine smells. Unfortunately it did not work. It is better, but certainly not gone as I was expecting, especially for the amount of money I paid.
No residue left in carpets.
friendly, courteous, helpful, and went over any concerns I had
Ease in scheduling
Courteous / knowledgable technician
Very good price and on time service. My carpets look great!
Service was excellent, as were the results! Technician was very friendly and competent!
Your products are non-toxic and environmentally friendly, yet leave the carpet looking new again.
Great Service. Zerorez rocks!!!
I like the guarantee. Disappointed that the full scale pet treatment is no longer offered. Backing, replace padding, clean and seal foundation/subflooring, but still a good product.
Zerorez has always come through for us. Your carpet cleaning service is the only company we have used since installing our carpet 14 years ago. The staff is always courteous and efficient. The technicians always do an outstanding job.
Tom & Donna Murray.
Carpets cleaner than cleaned by other companies; technician very courteous, and well versed in every aspect of his business that applied to the services that we requested; price very reasonable
The water stain on my sofa is larger than when you came. I'd really like for someone to return and try to fix this! It's awful!
Technician was pleasant and professional. Except for a couple of small spots the carpet looks and feels good. They sent someone back to take care of the few spots. Only thing I did not like was that it took overnight to dry and I didn't realize the process would make my carpets so wet.
your guys do a good job. Always happy with the result. Also, very nice guys doing the work.
Great work and great service.
Very friendly, explained things well, quick and good work
Good communication, price, and service
Service was excellent, David explained each phase of the cleaning, assisted in moving some small items. Before he started the cleaning phase he inspected the condition of areas to be cleaned and explained that one worn (worst) area he would clean and we could see the results. Our carpet is old and so are we. He considered both facts and treated our carpet and us with respect never intrusive and spoke highly about the Zerorez company. He seemed to be proud to be 0f service. We have told our son who buys houses and does the flip after painting and cleaning, we will tell others.
JD Stacy
Fred was very friendly and thorough. Gave great advice and tips to help with our carpets. Would like to make an appt. for our air conditioner ducts that Fred recommended, also. Will use you company again.
There is a variety of cleaning services and no soap residue remains in carpets or furniture. The technician (Tyler) who provided our service this week was courteous, knowledgeable, thorough, and did a great job.
moved anything that needed to be moved and kept me informed all the way through the process and this crew was very professional
Professional service! And Friendly
Jimmy was very good at his job and went over things before and after he cleaned our carpets. Very friiendly and paid attention to detail.
Thr service and care I received was the best, very professional. My carpets look great!
Very thorough, efficient and professional.
The service technician really knew what he was doing. He did an excellent job. He was very thorough and explained all the issues.
I will say though that my experience with the telephone rep was less than professional. It sounded like a day care in the background. Having a conversation was difficult. She got my town wrong causing a 1 hr delay in rerouting the tech I did get. I made several calls checking in to my appt only to hang up after being on hold for 15 mins with no response. If it weren't for the great service tech I might not be so positive about my experience.
Green and professional
The tech. was polite and did a great job on getting out the stains.