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based on 84666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet looks great!! Affordable price!
I like the "water process" cleaning and no chemicals. My carpets clean up well and dry fast/
The tecks have all been very helpful and complete the work in good time.
didnt seem like any of your employees likes their jobs, so probably take better care of them.
I appreciate that there is no sticky residue left on the carpet. Stains that I thought were hopeless disappeared. The drying time was greatly reduced because the carpet was not saturated with water. Our tired carpet looks revitalized and like new again. The technician worked efficiently without rushing through the job. He was attentive to challenging areas. Thank you, Zerorez.
It was quick and well done. I am upset that I never received the gift certificate to the restaurant. Otherwise I would give a 10.
The service was excellent. The technician, Jeff, was very friendly and informative. The only complaint I have is that when the grout was cleaned in a bathroom, about 1 1/2 to 2 inches under the toe space and around the perimeter were still dirty and discolored. We had to clean these areas this morning by hand.
The whole experience was wonderful, from making the appointment to Paul whom cleaned our carpet and rug. Everyone was friendly, courteous and professional. We are extremely pleased with the cleaning and will use Zerorez again.
The fact that a chemical residue isn't left behind when you clean.
While the total cost quickly escalated as I talked to the technician about my home over what I was quoted over the phone, I felt the technician worked with me. He was efficient and very effective. As a matter of fact, I keep walking around my kitchen looking at the floor because I had forgotten how it could look with clean grout!
Great service and friendly techs that perform the carpet cleaning is a given. I will be using Zerorez in the future.
Provide updates on approximate arrival times.
I had everything out of living room except one couch. My wife asked if they could slide the couch over to clean underneath. They said they would but it only appeared they raised couch and put blue foam underneath to make it look like they moved couch. When I got home floor was not dry except for the spot completely underneath where couch had been. Outside of that everything was fine. But so to that, I'm not 100% sure I would choose Zerorez over anyone else. I do not believe they cleaned the entire floor.
No harmful chemicals and thorough and pleasant technicians!
on time pros.
Good job.
lower prices are always better
Better than Stanley Steemer. Technicians take more time. Please note, however, that while the technician sent on last service was good, I had to point out stains that were left and let him know I was surprised they didn't come out. He just shrugged. Because the carpet was still wet, i got a dry white rag and rubbed at the stains and they came up. He saw me do it but made no effort to bend down and try to do the same on other areas where stains didn't come out. As is always the case, once the carpet dries, it is apparent that some spots didn't come out. Technician said ALL of the spots I pointed out to him were due to high traffic and while that's true for the most part, I think a couple of dirty spots that remain were due to spills and would have come up if he'd tried a little harder. He was EXTREMELY NICE and took his time to clean carefully but just a little more effort would probably left me happier. He's a good man - a keeper for your company for sure. I'm hoping that my input will result some constructive advice to him, not come across as angry or result in any disciplinary action on the part of the company. feel free to phone me if this isn't clear or if you'd like more information.
Joseph cleaned our ducts and he is the BEST! I've already recommended him to two friends.
There were some spots that I needed someone to come in again the next day to get them out completely. They were very accommodating, but the fact remains I had to stay home from work another day and live without furniture for another day. I would recommend making extra effort to go over spot areas thoroughly, mine looked okay at the time when wet but popped right up again after drying the first time. Going over them again got rid of them much better.
I like it all. The techs are great and the process is wonderful
Always on time !! Ncan get quick appointment !! Most important carpets look like new !! Great job. People are always very pleasant !!
This is my second experience with Company. Very pleased
no residue, customer service was great, carpet looks great!
My carpets did not have the fresh smell that they had the last time I used your company.
Service attendant was very professional and walked me through his process before and after
Eco-friendly, and great service.
I had a team with one tech in training and the other the "trainer". The trainer sat and listened to music on his phone while the trainee did the work. they completely stowed the equipment before asking me to walk the job, and I found that the few piecies of small furnature I had left in place were not moved, and the carpets were not completely cleaned. I didn't have time to wait for them to set up again, so I just am going to live with it.
professional service and results at an affordable price.
Quick-drying. No sticky feeling. Professionalism of staff. Paul was very thorough and did a great job!
No shampoos but the carpet is clean.
Your products really cleaned our carpet well. The service man that came was great and explained everything he was doing and was very polite.