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based on 85372 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My tile/grout was cleaned yesterday and I had the grout sealed. The product that was sprayed on the grout left a slimy film on the tile and there were several areas of the tile that are close to the edges that were missed. I called today to discuss, but I was informed that no one is available to come out until the middle of next week. Meanwhile I have tile that feels slimy and has a film on it. I am quite disappointed!!
Great service. The tech explained what he was going to do and was very professional
My extremely dirty tile floor looks absolutely brand new! Joe, my technician, was fantastic. I wish I had called Zerorez sooner!
Your reservation department and people are horrible. Also you were 3 hours late, and after closer inspection you skipped doing behind my doors. Lazy!
great service
Communication - what to expect and when, answering all questions and timely appointment arrival.
J L Wallace took his time to the customer please
The water based process makes my carpet look a lot newer for longer than the traditional detergent based cleaning.
Efficient technician.
There is still distinct smell in my house that I paid to be eliminated.
Very courteous employees and great looking floors!
Josh was very prompt, professional, thorough, knowledgeable and patient. My carpets are 9 years old and look great after Josh cleaned them. And, he did such a wonderful job on the 100sf tile/grout cleaning "freebie" that I am going to schedule tile/grout cleaning for my entire house.
I have some new brown spots on my rug where furniture was placed by the rug cleaner. A lamp left marks, a table left a mark. I hope these marks are not permanent. If I do recommend Zerorez to anyone, I would warn them of this danger.
The products are safe and the service was great. The tech explained every thing he was doing.
Zerorez is able to get out the hardest stains; i.e., high traffic areas, etc. The carpet smells fresh and clean and sanitized. We have used Zerorez at least 4 times and have been completely satisfied each time. We will continue to recommend Zerorez to our friends and family.
The men came exactly at the beginning of the appointment time. They were exceptionally polite and considerate. There was one biological stain that required extra work and they kept at it until it was completely clean. They gave clear instructions about drying time and even cautioned me about stepping on our wood floor after walking on the damp carpet to be careful not to slip and fall.
carpets look like new and technicians are always knowledgable and courteous
They seem to clean well and hopefully like their add says no residue.
The man got my carpet clean and helped me move a few things.
Friendly rep - quick process - finished within 2 hours - fantastic results
Efficient n cleaned up afterwards
A week out of scheduling the appt I asked for the first appt of that day. When they called the two days prior to the appt they told me I could not have that appt time. I would think a week out I figured I could get the desired appt.
We have used your company several times and we always get a good cleaning. However,
this time there are still some stains showing through. I thought a pre-spot was standard but maybe not.
The tech that did the cleaning at my two residences was horrible. He didn't take enough time at each location to do the job completely. When I came home there was a spot sitting under a tray table, completely visible, and he didn't touch it. He cleaned to within inches of it, but just left it.
I have always had excellent service from Zerorez through the last 4 years, but I am considering switching to a different company because of this. I do not want this technician ever coming to my home again, either of them.
Great service and very fast. Explained the process completely.
Great prices and friendly staff.
I did not like the way the pricing was done... I was under the impression, and asked the technician as well, if the 20% coupon that I had would be deducted from the overall quote before taxes. As it turns out, that was not the case... I frankly feel I was over charged by $39.00. The technician did a good job on cleaning the carpets, but he was a little to much of a "salesman" for my liking. I have used this particular Zerorez several times before, but not sure I will again.
Clean and effective
Professional, explain process, tile floors look good and should be looking good for awhile!
Even after paying a huge fee last time to put down the microcell protectant, the technician did a horrible job of getting up a stain near the bed and didn't get the carpet clean where it meets the time. This was the most disappointing cleaning I've ever had.