Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84666 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 18, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are clean, look like new, your are always on time and have a fair price

Report a concern   July 18, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the chemical free products and the results. I also appreciate the professional level of service from your office booking staff to the tech who arrives at your house.

Report a concern   July 18, 2016 — Rated 10 out of 10 by H.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmental Friendly

Report a concern   July 18, 2016 — Rated 10 out of 10 by R.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very Pro!

Report a concern   July 18, 2016 — Rated 10 out of 10 by Jana Thompson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Workmanship of the employees and the lasting fresh smell of my carpet.

Report a concern   July 18, 2016 — Rated 10 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician that came to clean the carpet was named Dave. He was extremely informative and explained everything before he did it. Very nice and courteous. We are very happy with the results.

Report a concern   July 18, 2016 — Rated 9 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time. Didn't spend time trying to sell more work or specials. Our guy Joesph explained the procedure then got it done. Thanks

Report a concern   July 18, 2016 — Rated 8 out of 10 by K.Z. Zerorez Dallas/Ft. Worth
What could we do to improve?

The team that re-cleaned the carpets in two of the rooms did a much better job than the first attempt. I am very happy with the way those carpets now look. However, the smell still remains in one of the rooms. There is still one room that I couldn't grant access to that I have an appointment for on 7/30. I was also told that another attempt will be made to get the smell out. I am cautiously optimistic about the outcome.

I still don't like the appointment process. You date is not confirmed till 2 days before the appointment and you're not given a time frame till the day before. This makes it very difficult schedule the time for me to be available.

Report a concern   July 18, 2016 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech, Edwin Garza, was very knowledgeable and helpful. He worked diligently, efficiently and effectively and got carpets cleaned quickly. Very personable young man! I will definitely call on Zerorez again in the future.

Name removed

Report a concern   July 18, 2016 — Rated 10 out of 10 by Terry and Rachel Larque Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The staff is very professional and friendly.

Report a concern   July 18, 2016 — Rated 10 out of 10 by Sandra Allen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service tech told me what was going on each step of the process.

Report a concern   July 18, 2016 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They guy who did my house was great. He was very friendly, thank you Dauril!

Report a concern   July 18, 2016 — Rated 10 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo we friendly and did an excellent job.

Report a concern   July 18, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff and great work.

Report a concern   July 17, 2016 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service is quick. No residue left behind. Your technicians are very polite and through . However he was supposed to clean 100 sq feet of my tile and did not offer that. Also I am supposed to receive two free Ranger tickets for booking in July and he knew nothing about that. Promotions are great until they don't follow thru .

Report a concern   July 17, 2016 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great! And the floors look amazing!

Report a concern   July 17, 2016 — Rated 10 out of 10 by B.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great results, no chemicals

Report a concern   July 17, 2016 — Rated 0 out of 10 by H.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When carpet dryed the dirty spots showed up again

Report a concern   July 17, 2016 — Rated 10 out of 10 by Audrey Mitchell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciated the time the technicians took to explain and clean the carpet. Both technicians were friendly and professional.

Report a concern   July 17, 2016 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always get the stains out, and the carpet feels clean for at least a week

Report a concern   July 17, 2016 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Showed up on time and did a great job.

Report a concern   July 17, 2016 — Rated 9 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the way the carpet looks and feels after being cleaned. The products your company uses is safe for us and our pet.
The tech came on time and did an excellent job.

Report a concern   July 17, 2016 — Rated 10 out of 10 by Kanyon Harris Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mark was very friendly and attentive to spots that needed extra attention. Before any extra services were performed, he informed us of the additional benefits and costs, and was very friendly along the way. Also, before leaving, he did a final walk through to make sure we were completely satisfied with the services performed. I will use Zerorez in the future when I need carpet cleaning services!

Report a concern   July 17, 2016 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, effective and affordable

Report a concern   July 17, 2016 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was right on time. He was careful to explain the drying time and to be careful walking from damp carpet on to tile floor. He took time to remove spots and I did not feel like he rushed through the job to get to another one. Very friendly and knew what he was doing. The process left my carpet soft and clean.

Report a concern   July 17, 2016 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rep was excellent and work was great! Would like his name so I can pass it onto a friend who wants to use your company for her carpet cleaning! Also, would like to request this person for my next cleaning. Thx for the great job!

Report a concern   July 17, 2016 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, experience and great customer service

Report a concern   July 17, 2016 — Rated 3 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I felt that what was done was something I could have done myself. The shower cleaning was a waste of money.

Report a concern   July 17, 2016 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional and thorough.

Report a concern   July 17, 2016 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpets & Tile with no residue!


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