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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All went well with the carpet cleaning. The confusing part was you all were suppose to call back to confirm, you didn't so I wasn't expecting the carpet cleaner that morning. Luckily I was home and he was able to clean. I wasn't ready and would of been nice to have a 24 hour notice and not a 10 minute warning.
Representative was very efficient, friendly and professional. Great sales person in addition
to Product knowledgeable. Excellent job!!!!!
Arrived on-time, professional serviceman, great job cleaning the carpets.
The service rendered and the products used more than lived up to my expectations.
no chem
Disappointed that I was not able to get 20% off since we are well over an hour away from Brazillian Restaurant gift card that was given.
Made the price very high. This was given to me last two appointments. Rep on phone told me technician has to give it at appt, but tech said he's not allowed. Tech was super friendly and nice though. Yet will move caret companies since higher than most.
Efficiency
Very efficient and proficient work. No mess and carpets that were cleaned were dry within 6 hours, helped by our use of area fans. Your technician was the quickest worker we've ever experienced.
The non-soap option, and high degree steam.
The price was just not what I expected. I thought I was getting 3 rooms, small hallway, and tile for $99. The price didn't include the hallway.
Technician was great!
Got my carpets wonderfully clean.
They work.
Serviceman was prompt, efficient and cordial.
Did a remarkable cleaning job on a carpet in a high traffic area...results were impressive.
Crew was professional and took the time to do a great job.
Very nice technician
I stayed at home from work all day the first day that my appointments were scheduled and both were delayed several times during the day to the point that they were not going to make it until 6:00 that night. the scheduler was not apologetic or concerned that this resulted in me having to stay home an additional day the next week for the services.
The guys that did do the work were very friendly and helpful - I would recommend them again anytime!
We are trying the new micro seal. Very excited to see how well this does for our carpet. Eric was great and professional.
I AM SO IMPRESSED WITH THE RESULTS OF YOUR SERVICES. I THOUGHT THAT I WOULD HAVE TO REPLACE MY CARPET BECAUSE OF BAD STAINS. I SAW YOUR DEMONSTRATION ON GOOD MORNING TEXAS, WFAA 8,AND GAVE ZEROREZ A CALL. I CAN SAY WITHOUT A DOUBT THAT I AM 100% THRILLED AT THE RESULTS.I PLAN TO HAVE OTHER ROOMS OF MY HOME CLEANED BY ZEROREZ. YOU ARE THE BEST!! -DBD-
Great clean, professional people who contact you and arrive when promised
Very understanding and explain what they are doing and what the product do. And very polite and courtesy.
Promptness
Vey much
The tec that came to my house was great. He did an awesome job , and the products used were really good
All of them!
The technician went out of his way to do an excellent and thorough job.
Communication on the phone staff - our tech was great.
The way it seems to really do a deep cleaning and gets tough stains out
I think I was expecting a great miracle, but with carpet as old as mine, it couldn't be done. The man who came to clean was very good, worked hard and really tried. My carpet doesn't look that great but it feels clean. Thank you for trying.
My carpets look and feel amazing!
Carpets turned out better than expected! No harsh chemical smell afterwards!