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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
professional and courteous technicians
Jobs were done poorly. Service was expensive. Technician tried to sell more products. Will not recommend or reuse the service.
Eco friendly products and very educated and informative customer service. Enjoyed this experience and will use again in the future.
treatment solution should stay on for at least 10 minutes on heavily soiled areas.
Ricardo was great
Quick availability
Better communication, I did not receive a call back when I requested an appt. I eventually had to call the office to set a date and time.
I like everything! The carpet looks so much better, and I especially like the flash pet treatment. The fiber protection is great, also.
I want to praise Robert for his knowledge, experience and friendly professionalism. He worked very hard to get the rug to look the best he could during this cleaning. My older rug still has areas that need further cleaning because of problematic past cleanings. I will be calling for another appointment in the future.
I wish I had found Zerorez much sooner.
The product worked great and the service was outstanding.
Technician very prompt, courteous, polite, professional. Work done quickly and very well.
A representative called me back and after my initial disappointment with the dollar amount I am pleased to say that he made it right and I'm pleased.
I have been using Zero Rez for last couple of years never got disappointed but this time the technician was an idiot. He didn't do a good job on top he added some extra charges without asking me. Unfortunately I didn't note his name
Dries quickly. My ceramic tile looks like the day we moved in 16 years ago!
knowledge
Tech was efficient and polite. Work was quick and well done
Safe for pet and carpets didn't feel like they still had soap in them
The gentleman (he was a very nice gentleman) came in early within the time window that had been set. I really appreciated that. He did his best with avery old carpet.
have equipment that can get dirt like stuff along wall; I was told old carpet will get build up at meeting of carpet and wall
There were hidden costs that I was not told about when I placed the appointment
The technician was very professional.
Everything was excelllent
Bottom line, my carpet looks great! And the service was excellent from beginning to end.
good service man; hard working
It was very easy to schedule carpet cleaning and the scheduler was most accommodating to my request for time, date, etc. The technician was polite, efficient and answered all of my questions. I'm very pleased with the job done.
Not smelly
Tech did great job.
Dave Thomas was awesome. He took the time to explain every step in the process.
The animal treatment was overpriced and I wasn't told about it prior to arrival. The sales associate was very professional and knowledgable.
Your method does not leave behind any residue on the carpets.
the furniture smells great no strong smell from product.The tech did a great job paying special attention to stains on our recliner
The technician was very informative and helpful when deciding whether or not to clean the rest of the tile in the kitchen. They were very time efficient and the carpets look great!