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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Admittedly, my carpet was really dirty and your process only did about 1/4 of the job to get it clean.
You wouldn't wash your clothes in just plain water - no detergent - would you? It doesn't work on carpet either.
I should have stayed with my old cleaner.
I'm going out of town on the 13th so I don't have time to fuss about this. I will get him in when I get back to town.
Prompt response to request for service. Pleasant technicians.
Quick and friendly service
Very professional. Appreciated the call advising when my technician was on the way
Justin was friendly and thorough
Our tech was professional and courteous. The work he performed was exceptional. He got rid of stains we thought were permanent!
The cost was fair and I could not ask for more!
I booked the $99 back to school special outlined in your email of 8/19/16. It included 100 square feet of tile cleaned free & a restaurant discount. I was told by the tech who cleaned the carpets that the tile was not on the ticket. He also told me that you never offered the free tile cleaning unless 4+ rooms were cleaned. This probably could have been handled if the tech called the office but he was not at all inclined to do this. I called your customer service & spoke with a rep who confirmed that I requested the back to school special & asked that a supervisor of manager call me. I don't think it is fair for me to have to wait 2 hours for someone to come back out to do my tile. I never received a call back. I would like someone to contact me to explain why a more exact time cannot be set to correct this. Also, please check to see if I will receive the restaurant gift certificate. I realize that things happen but I am very disappointed in the willingness of Zerorez to work with me to resolve the issue.
No hassle -
Very professional and informative service provider. Great results after the cleaning.
Cleans so much better than our old service...AND, our granddaughter, who would get a rash from playing on the carpet after our old service provider, has no problems on carpet about Zerorez cleaning.
You were on time, have an environmentally safe service, pleasant service man, a little pricey.
Great job of cleaning ok'd carpet and bringing it back to life!
Cleaning was done in a very quick and efficient manner. Tech was very personable and friendly and very knowledgeable about carpet
Carpets look great! Fast and efficient service!
Efficient and carpet and tile looked great!
Lincoln is very professional. Excellent service.
The services tech was very knowledgeable and respectful. I was very satisfied with the service.
Durnell McNeil was great. He did not tey to upcharge (which I was sure would happen) was quick, did a great job.
Less toxic impact
The carpet always looks so clean!
stains, smells are gone
Prompt, friendly & speedy service.
The technician was super friendly and very professional!
Service was great! We love the no harsh chemicals and our cream sofa looks like new.
Loved the techs but look up my order and read comments. When I made the spot I asked the girl to please make note of the quote because I was overcharged last appt. Tech arrived and said the hallway was longer than quoted and charged extra for extra steps. Went from $324 quote to $430.
no chemicals used and the gentleman that came over had excellent customer service. thank you!
Good value for service
Job well done
Worked hard to remove stains on tile grout
Nontoxic and we've used you guys many times and have had no complaints.
Earth friendly
My technician, Ali, was professional, explained in detail exactly what he would do and was very courteous. I would recommend Xerorez to all my friends. Thank your, Ali, for a job well done!!