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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was very polite and professional. Did a great job. I will continue to use Zerorez and recommend them as well... especially with courteous service men like that! Give him a raise!
Neat and conscientious service person, efficient carpet cleaning with minimum drying time.
Doesn't leave the carpet "crispy" underfoot.
Great service and the technician Dave Thomas was awesome!
Service from the tech who did our carpets yesterday. His name was Lincoln.
Good customer service on all fronts.
Fred Vines is just the best. He did an excellent job cleaning my carpets and took time to really work on the problem areas. I would recommend Zerores based on Fred's great customer service
Several spots seem to have gotten worse after treating and cleaning
Technician was curtious and tried to clean rite but found some type of coating on the tile that would not come off completely. Will have to have tile stripped and cleaned
Got a lot of really OLD stains out!
Joshua Powell did a fantastic job. He is a wonderful example of great customer service. Thank you!
Very clean and very thorough.
I like your product and services very much.The Gentleman (Jeff) was very Respectful, Prompt and Accommodating.
Thanks
Shirley
I like the fact that your cleaning process does not add or leave harsh cleaning chemicals in my carpet.
The guy that came out was very friendly and knowledgeable, the carpet looked really good wet so he offered the 2yr stain plan for $90.00. Well after the carpet dried all the stains and track marks came back. When I called the office requesting a refund for the 2yr stain plan since I will have to replace the carpet, they were unwilling to give me my money back all they wanted to do was offer coming back out which would do not good since after it dries again it will look the same. That is not good customer service. I will not recommend Zerorez and will steer people away from your company due to bad customer service.
I am upset about the false advertising. I was told I would receive a $50 gift card to a 'Brazilian restaurant' when I placed my order in early August. Then I called the customer service number a month later in the first week of September and was told the card comes in the mail 'about 2-3 weeks later.' If you stand behind your radio advertising campaign, the service technician should simply hand this card when the job is finished. Really BOGUS.
I thought the charge to clean an 8x10 piece of carpet that we had cut & bound to serve as an area rug was too high.
Very helpful, only thing I didn't like he fidnt know how to get the deep or hard spots out, other than that he did a great job
The technician was polite. He took the time to make sure he understood exactly what he was going to do. From there, he told me how he was going to do it and how much it would cost. The cleaning turned out great and I am so glad that the first technician told me about the tile cleaning. My tile looks fantastic!
Make sure the technicians take their time to catch ALL surfaces. My wife had to point out a couple areas that had been missed
The service rep.was prompt and professional,responses to what I needed,explained what he going to do and did a excellent job.Very pleased.Would highly recommend. Thanks Zerorez!
Darwin was great and very respectful, I failed to tip him :(
Zerorez is EXPENSIVE. The gentleman did an outstanding job and the carpets look great but the cleaning is very expensive
Great techs and clean tile
Jimmy was great and did the best carpet cleaning we have ever had!
Tyler was excellent and went above and beyond with his customer service
very affordable and good service, come at appointed times, etc.
I wasn't disappointed really but feel that my carpets look the same and it was more expensive than other companies. The rug cleaning prices are more than double Dalworth. I feel like the hype about your water doesn't really clean any better than normal carpet cleaners.
I paid for the flash service to get rid of pet odor in my daughters room. The pet odor is still there. I waited to make sure that the carpet was completely dry but it is still strong enough that the odor hits you when you walk in the room.
I like the way you know what you are talking about in regards to cleaning. My furniture looks great and we added on a rug cleaning and that went really well too.
Everything!!