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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great service, timely arrival, carpets look great!
Fabian was professional and courteous. I added a tile cleaning area. He accommodated without hesitation.
Friendly, knowledgeable, and efficient staff: in person and on the phone. Joseph completed the job in the time frame he gave us, cleaned up after - no complaints at all!!
Personable technician, thorough job, explained the process.
Empowered water
products are "green" and safe.
Return phone calls!
Great service! Josh did a great job.
David did an exceptional job. He was on time, friendly, courteous, and listened to our needs and preferences. He had great suggestions and gave us clear and constructive options. I couldn't be more pleased with his work.
My only constructive insight is for the lady who called to tell us our time window. Realize that we are in the middle of doing something else. Say hello and give people a minute to get on your page. She was very clear, but brutally short. And she called on the house phone when I specified to use my cell number, so I was startled to get that call on that line.
Once again, David did an outstanding job.
You make things clean
I responded to the invoice email. However, the technician was very impersonal, did not clean the 100 sf of tile as promised and did not give me the gift card as promised by the sales person when cleaning was offered.
The customer service from Zerorez is impeccable. The were able to fit us in on a busy Saturday and the technician came out right on time.
First off, the technician was wonderful. He really took the time to explain the processes and what he was going to do. He was very pleasant and a great representative of your company. Our job cost us $1370 and I am disappointed that many stains remain, or seem to be worse after the cleaning. There were some soiled spots due to our dogs and you could smell the urine smell, after the cleaning, the spots remain and the smell seems worse.
You man was very engaging.
Great service and the carpets always look and smell nice.
Quick.
Quality, professionalism, and they always come back if something gets missed.
Everything! On time arrival, completed within time promised, efficient technician, very reasonable pricing, clean, clean carpet, clean, clean floor. I wish more businesses had your business model!!! Thank you !
Clean carpet for fair price.
Service, professional, thorough
We love that Zerorez doesn't use harsh chemicals, everything is cleaned by water! The cleaning process itself was very interesting to watch. We really enjoyed seeing that our carpets were being washed, scrubbed, and taken care of! Our carpets are over 12 years old, and two years ago we had another company "clean" our carpets and they just got dirtier than they were previous to cleaning within a week of the treatment. We were so disappointed with the quality of cleaning that we waited to clean our carpets again until we could find a better company. Yesterday Zerorez came, Chris and Eric were AMAZING! They took time to talk about how the carpets were being cleaned, asked us where our problem areas were, and their work ethic was fantastic! Our carpets had some really old set-in stains that the previous company didn't even remotely lift, and although they are not completely gone they are definitely less visible. Our main traffic areas were grey and matted and with our creme carpets it was hard not to notice. Today, I'm so happy to say that those areas are back to creme, almost completely un-matted and look great even with the age of our carpets! Our carpets don't look brand new, but close enough for being 12 years old. We can now save some time and money before we decide to replace, and it makes us very happy to know that we have a new company to call whenever we need our carpets cleaned again! Zerorez, we are customers for life!
We have been using ZeroRez for years! The results always exceed expectations and the technicians are always courteous and professional.
Very good and got the carpet very clean; will do again. The only thing I did not like was that it was a little too wet
came in and got to work. was done in about 1 1/2 hr. very good job.
Service is outstanding. Great results
It's just a couple of days past our cleaning, so I'm still assessing. I only had 2 notable stains and they are still there and the one room I initially wanted treated w/ the pet treatment (the extraction), it was suggested that the topical would likely work & I do not notice an improved smell yet. Just not 100% satisfied at this point.
Clean earth friendly! Frankie was terrific!
Very personable tech who arrived on time and happily answered questions we had. Great results!
Your technician Fabian was very pleasant and did a thorough job. I will definitely be using Zerorez again.
Quality of service
Very knowledgeable and friendly technician. The carpets look great.