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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Able to remove almost every stain.
Good tech that did the cleaning
The associate that provided services was very knowledgeable and provided for a great customer experience.
Always very competent and friendly employees. Carpets looks so clean.
I love Zerorez
Always friendly courteous staff and I like the results of my carpet cleaning
I like that the process is safe for people and pets and that it works well. I also liked my service man. He did a great job! I need to get his name so I can request him in the future. Also I didn't receive my receipt via email. My eamil address is Email address removed Can you please send that. Thanks!
professional, great timing, very clean work done
Green cleaning, and knowledgeable.
Great Results, fair price, trustworthy service.
On time, friendly, professionals.
quick and professional tech made process easier
your guys know what they are doing and are considerate and informative.
Professionalism of your team and the great work they perform.
They really clean the carpet even spots that have been there a long time. They were able to get me in soon after I called for an appt. The service tech was awesome and very helpful.
Service technician was very professional
Tech Jimmy arrived on time, was very courteous and thorough, explained the steps and process, and worked quickly. He was very cautious in the house with my furniture and walls.
The carpet smells amazing and looks great, and leaves no soapy residue behind. Most of the old stains came up completely, and the one room I thought I'd have to replace he was able to save! Yay!! Looks so Much better!
I could (and have used) any carpet cleaning service but I choose and recommend Zerorez over all the rest.
other...
Frist of all the cleaning agent was so professional, I appreciated that right of the back, as for as the cleaning product it worked fast, I could not believe how fast the job went, I WILL BE CALLING YOU GUYS AFTER THE HOLIDAY'S. wonderful service. thanks again young man. God Bless you all and Happy Holiday....
Great professional job!
Thanks
Mack
YOUR PRODUCTS DO THE JOB. YOU HAVE VERY GOOD PERSONNEL. RICARDO CAME TO MY HOUSE LAST EVENING FOR AN
EMERGENCY BLEEDING INCIDENT. HE NOT ONLY DID THE JOB SUPERBLY BUT WAS MOST PROFESSIONAL AND INFORMED US
AS HE WORKED. YOU ARE LUCKY TO HAVE AN EMPLOYEE AS 0UTSTANDING AS HE IS. MY CHRISTMAS ANGEL!
Invest in your equipment. I requested your power brushing to get the carpet weave to stand up a little more but was told the machine was broken.
Everything except the cost:) We use your carpet cleaning and tile cleaning. Also had an oriental rug cleaned this time. Excellent job on all three.
The technician was very knowledgeable, polite, and professional. He explained everything step by step. I will use Zerorez again!
Thorough service. Technician did a great job for us!
I had sent in a report that expressed my displeasure at some items, but now must update this. Not only did your tech spend more time upselling me for services I did not want, when the work was over, he did not even replace my original air filter, leaving the unit unprotected until I noticed. And, today, when we started to move items into one of the rooms we just had remodeled, we notice a 4-5" gash in the molding around the door that they did not even report. I will NOT be using ZeroRez again, and will be encouraging others not to.
I don't know what will make it right; the wood needs to replaced. It is older wood, and will be difficult to match. In additional, I have an older adult moved in with me in a week that is sensitive to odors, meaning the repair will have to happen several months from now.
We had our vents cleaned. The people were very knowledgeable and professional. They explained everything that was going on. We were shown pictures of our vents before the work was started. We were given great suggestions on what to do in the future concerning our ventilation system. The only reason I am not rating the service a 10 is because I had to clean up quite a bit of dust and debris after they were finished. Overall, we are very satisfied.
Our carpets were cleaned, but we are not totally satisfied. We were expecting a deeper type cleaning like we've had in the past. There was a plastic covering over a small area of our carpet at one time. This area was, of course, a lot cleaner than the rest of the carpet. The area is still obviously brighter looking in that spot than the rest of the carpet even after the cleaning was done. There are still some darker spots showing in the carpet from where our dog lays. It seems like our carpets were just cleaned by a steam cleaner, not truly cleaned.
service was on time and done quickly
I was very please with the young man that came out to clean our carpets. He was on time, professional, courteous and did a great job.
Rug was expensive to clean but didn'the reallydeep clean