Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83970 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 22, 2016 — Rated 7 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Spots still show. Do you re-treat?

Report a concern   December 22, 2016 — Rated 10 out of 10 by Toni Sircely Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean carpets, on time and at a good price.

Report a concern   December 22, 2016 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   December 22, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmentally and pet safe

Report a concern   December 22, 2016 — Rated 10 out of 10 by Denise Scharfenberger Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had a problem area that needed a re call. Both the mgr and tech couldn't have been nicer. They fit me in the schedule and worked until the problem area was resolved. Tech was very frinendly and professional both times. As far as customer service goes, 5 stars!!thank you. Rug smells so clean and looks great.

Report a concern   December 22, 2016 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

tech Josh removed year old stains and explained every step of the procedure. he also removed wear trails and grey spots. after a period of construction the carpet looked really worn and we thought it would need replacement. after the carpet was cleaned, there is no reason to replace it thanks to your firm and the excellent people that represent you. "Thank you Josh"

Report a concern   December 21, 2016 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The nature of no to low chemicals and residue

Report a concern   December 21, 2016 — Rated 9 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Affordable and professional

Report a concern   December 21, 2016 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like not having chemicals and perfume on my carpet. I think my carpets look very nice after Zerorez cleans them.

Report a concern   December 21, 2016 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was polite, professional and well versed in his craft

Report a concern   December 21, 2016 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and a very good job!!

Report a concern   December 21, 2016 — Rated 10 out of 10 by Dawnine Leprohon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You communicated regularly up until appointment time, you were on time and the technician was veryprofessional and did a great job!

Report a concern   December 21, 2016 — Rated 10 out of 10 by M.A.L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was terrific, he saw spots I did not. Carpet looks terrific.

Report a concern   December 21, 2016 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, informed, and courteous technician. Process time was fast and efficient.

Report a concern   December 21, 2016 — Rated 6 out of 10 by D.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Seth was great. Arrived on time and very polite. However, no on told me when I ordered the service that there was an extra charge to have spots removed. I assumed that's what carpet cleaning does. When Seth informed me at the appointment, I was dismayed. I would not have hired Zerorez to do my carpets had I known. No reflection on Seth. More on Zerorez. My carpets looked vacuumed but the stains were still there. Disappointed customer.

Report a concern   December 21, 2016 — Rated 3 out of 10 by B.A.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Did not resolve the main issue. We had a bad spill of beer on our carpet. There is still a residential smell remaining and carpet fibers are still stiff. All other areas are up to zerorez standards but the reason we called is not. Technician gave no indication that this could not be resolved with treatment applied.

Report a concern   December 20, 2016 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

service tech was super nice and professional. end result was awesome!

Report a concern   December 20, 2016 — Rated 9 out of 10 by Cindy Zimmerman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was complimentary about our carpet condition and care and gave helpful feedback about our concern about previous possible stains. Carpet has continued to look clean after his service.

Report a concern   December 20, 2016 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a thorough cleaning job to get our carpets clean. They were all very dry in a day. All the staff are customer friendly.

Report a concern   December 20, 2016 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, efficient, competent service; carpets are clean & fresh; good value.

Report a concern   December 20, 2016 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical smell afterwards.

Report a concern   December 20, 2016 — Rated 10 out of 10 by J.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dependable: Joe was a most thorough,courteous(patient) & professional technician. Thank you for the good work.

Report a concern   December 20, 2016 — Rated 10 out of 10 by H.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safe for my toddler and two dogs

Report a concern   December 20, 2016 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was provided prompt, courteous service, with excellent results.

Report a concern   December 20, 2016 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical smell, fast, friendly service, affordable and even with 3 kids and 2 dogs, it looks like we installed new carpet!

Report a concern   December 20, 2016 — Rated 10 out of 10 by Janie Bush Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets very nicely cleaned and they stay that way. Technician arrived on time, was professional, friendly and efficient.

Report a concern   December 20, 2016 — Rated 2 out of 10 by D.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Normally visits last longer and the carpets smell fresh. He was here less than 40 minutes, the carpets don't smell fresh and in fact smell worse. I don't think the topical I paid for was applied. Not sure because I haven't asked for it before but in any event, there was no improvement. I've been using you for several years but I think I will going to Stanley Steemer in the future.

Report a concern   December 20, 2016 — Rated 10 out of 10 by Donna Pierce Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Organized and extremely nice people who work for you! Who else could get 36 cups of coffee out of a light beige rug!

Report a concern   December 20, 2016 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet was a mess. We thought it was ready to be thrown out. Thanks to our technician Ryan, the carpet looks awesome.

Report a concern   December 20, 2016 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I always use and am very pleased with zerorez. Also I recommend you to all my friends and associates


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