Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84664 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 19, 2017 — Rated 0 out of 10 by J.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You could have cleaned your machine from the previous job before cleaning my carpets. Your technition scattered hair and whatever else all over on my carpet. To make matters worse, he didn't even bother to pick it up, I did. Extremely unprofessional.

Report a concern   February 18, 2017 — Rated 10 out of 10 by David Cohen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kluv radio kept bragging about your service so we wanted to try and it was fantastic. Our carpets were real bad and we were shocked how great they looked.
We are hooked and will only use your services from now on.

Report a concern   February 18, 2017 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was pleased with the re-cleaning of my carpet. The carpet looked better instantly and the person cleaning the carpet was very professional. He explained exactly how the service worked and gave pointers on how to keep the carpet looking clean. I will call Zerorez again in the future. Thanks for working with me on the re-cleaning of my carpet to insure that I was 100% satisfied and I am.

Report a concern   February 18, 2017 — Rated 9 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No toxins or chemicals. Natural formulas

Report a concern   February 18, 2017 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service tech was exceptional. Most spots came out. Ones that did not were older and I didn't expect them to.

Report a concern   February 18, 2017 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love how it was dry so fast! Looks great and no smell lingering!

Report a concern   February 18, 2017 — Rated 10 out of 10 by S.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech arrived as promised, great job!
Thought we were supposed to get a gift card but no matter.

Report a concern   February 18, 2017 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It gets my carpets clean without using harmful chemicals.

Report a concern   February 18, 2017 — Rated 10 out of 10 by G.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

makes my tile and carpet look like new

Report a concern   February 18, 2017 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job with getting stains out

Report a concern   February 18, 2017 — Rated 10 out of 10 by Scot Bowman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great working with our tech. he showed up on time, knew his stuff, made us feel very safe, and was quick getting the job done! We'll use you guys again and again.

I was told on the phone the dry time would be 2-4 hours. Our tech explained it would be closer to 8. I wish I was told correctly on the phone.

Report a concern   February 18, 2017 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seth was knowledgeable, professional explaining various carpet treatments and what each one does. He highlighted the petstains that I was partially unaware of. As he cleaned, he showed me the gunk being cleaned out of the carpet. He wanted to be sure that I was 100%, completely satisfied with the job he was doing. He even said his goal was to be the best technician I've ever used. I'd say he reached and exceeded his goal.

Report a concern   February 17, 2017 — Rated 10 out of 10 by Terry Norman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very nice, professional, and thorough. I would highly recommend your service to anyone........and I have.

Report a concern   February 17, 2017 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man that provided the service was very professional and everything was as advertized

Report a concern   February 17, 2017 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service guy was great

Report a concern   February 17, 2017 — Rated 10 out of 10 by Kim Eagleton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet has never looked better and it is an old carpet!

Report a concern   February 17, 2017 — Rated 10 out of 10 by T.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmentally friendly product & waste disposal
They come to my house & give a 2hr window
Friendly and knowledgeable service technicians

Report a concern   February 17, 2017 — Rated 8 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Provide TV viewing customers with more precise details regarding sq.footage regarding covered areas.

Report a concern   February 17, 2017 — Rated 10 out of 10 by G.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome!!

Report a concern   February 17, 2017 — Rated 10 out of 10 by Carolyn Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have been Zerorez customers for many years and would not think of using any other company.

Report a concern   February 17, 2017 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the men that came out are the best

Report a concern   February 16, 2017 — Rated 10 out of 10 by E.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are green and safe for my family. The service was also incredible-- technician was very knowledgeable, kind and helpful.

Report a concern   February 16, 2017 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

my service tech was very professional, thorough, and informative. I would definitely use your company again and recommend it to others.

Report a concern   February 16, 2017 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome job!

Report a concern   February 16, 2017 — Rated 9 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no soaps or chemicals.

Report a concern   February 16, 2017 — Rated 8 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was a little disappointed that the very small area in the master bedroom closet could not be cleaned; I would have gladly paid extra. Otherwise, good job.

Report a concern   February 16, 2017 — Rated 10 out of 10 by P.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Does a good job on carpet and upholstery.

Report a concern   February 16, 2017 — Rated 10 out of 10 by Durelle Price Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez hires great people. Paul was very professional and his service was prompt and customer-centric. Been using Zerorez for a decade and wouldn't use anyone else!

Report a concern   February 16, 2017 — Rated 10 out of 10 by J.L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that it is all done with water not soap.
We have dogs so we get the carpets cleaned often and it works better than any other we have
tried. The techs are always very respectful, knowledgeable and hard working.

Report a concern   February 16, 2017 — Rated 7 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

I had them clean my 94 yr old mom's carpet. I was told they wouldn't move anything over 50 lbs which I understood. She said nothing was moved. The chairs in the dining room are not that heavy and they were not even moved, so under the table didn't get shampooed. I had told her that she just had to do what she did for any previous cleaners, but guess I should have gone over and moved a few things for her.


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