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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet always fees great and the staff are always very professional.
Knowledge of worker was apparent. Very personable and represented company very positively. Carpets came cleaner than I thought they would.
Drys quickly and doesn't leave carpet stiff.
Everything
Great product and professional staff!
Really leaves the carpet clean and fresh.
Price, professionalism, promptness, a great job!
I like the way my carpet looks after zerorez cleans it. It also has a lot of body afterward and lasts a long time.
You got me in immediately which was emergent as we thought something may be causing on of our dogs to have derisory allergic reactions
I was called back immediately when my problem was not resolved earlier
Please come and take care of the huge spot left on my den floor when the person was in such a hurry to leave. There was an appointment made to fix it at one time but communication was bad and no one made it . Sincerely Name removed 2600 Plateau Dr. Plano Texas Phone number removed
Darwin was really nice. I wasn't happy with the result (stain still there, carpet still looks dirty in places), but I don't think it is Darwin's fault.
The technician provided an informative explanation and the results that could be expected for Zerorez' services. He also told us of other cleaning options/services that are available when desired.
No residue,dries rapidly.
Once the carpet dried, it didn't look nearly as clean as I thought it would. Also, the stain that the technician said he could get out didn't come out. It is faded which is nice, but it is still there.
The service was not at all the way it has been advertised on the TV channels. Stains are there as they were before, after dried up the carpet does not look clean as it should.
Professional staff members that arrive on time and perform the job properly.
Our carpets look great. Joe did an awesome job!
Prompt and professional. Our service person was great.
Aaron, the technician, was prompt, thorough, informative, and approachable. He was diligent,yet quick.
On-time and excellent service
Love knowing about your good reputation. Your work lives up to it.
Zerorez has done my carpet at my current address 3 times. In the past I was not charged a $15 upcharge for my living room which has been done each time. It was added to my bill with no measurement or discussion. He in no way measured the room. He just tacked on the fee and told me at the end. We had some friends visiting earlier in the day who requested I ask if they could get the same offer we were given. I did not ask. I just suggested they look elsewhere.
I was totally amazed at how beautifully clean the kitchen floor grout came! And my service guy was very nice.
You use only water.
call prior to arriving as we told to expect - he just showed up during the stated window
The technician was extremely knowledgeable and did a fantastic job! He was able to get up a stain I thought could never come up! Highly recommend!
The carpets smell dirty, as if the water that was used was not clean, or changed often enough
It just really looked like your machines pulled up dirt and hair that has been in the carpet for years. One your service rep completed the task I felt like the carpets were definitely clean.
Clean process
Friendly and careful workers