Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83970 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 16, 2017 — Rated 10 out of 10 by Tina Hancock Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the environmentally friendly aspects of the product and no chemical after smell

Report a concern   January 16, 2017 — Rated 10 out of 10 by Karen Klingemann Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The great job you do.

Report a concern   January 16, 2017 — Rated 10 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

YOU ALL ALWAYS DO A GOOD JOB, OR YOU COME BACK AMD MAKE IT RIGHT !!

Report a concern   January 16, 2017 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your representative was courteous and efficient, and my carpets look great!

Report a concern   January 16, 2017 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

chemical free

Report a concern   January 16, 2017 — Rated 9 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non toxic products and quick

Report a concern   January 16, 2017 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job great tech

Report a concern   January 16, 2017 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service, special offers

Report a concern   January 16, 2017 — Rated 10 out of 10 by Krista Windingland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works great and doesn't hurt the carpet.

Report a concern   January 16, 2017 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs are super friendly and knowledgeable. My carpet looked awesome.

Report a concern   January 16, 2017 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It left my carpets very clean and much better for our health allergies.

Report a concern   January 16, 2017 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

rep was very nice.

Report a concern   January 16, 2017 — Rated 10 out of 10 by E.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products are good for the environment and for pets.

Report a concern   January 16, 2017 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used ZeroRez twice now for my carpet cleaning needs and both times, with different Technicians, I received outstanding service. They both explained everything to me and we did the walk-thru's and just an outstanding job by both men, Josh and Jimmy. I have recommended ZeroRez to others and will continue to. I am very pleased with the service/products you provide as well as he customer service. Thank you!

Report a concern   January 16, 2017 — Rated 0 out of 10 by S.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpets did not get cleaned good at all. There are stains that were not there before they cleaned that now show up. We have had the carpets cleaned before and never had that happen. The guy who came to clean them smelled like a chimney from his cigarette smoking. I called customer service to talk to s manager about pisibally redoing them and was told someone would call me back but I've never heard from anyone. I was also supposed to get my tile cleaned according to the deal I signed up for but the guy said that was extra, but that's not what they said on GMT which is where I saw the deal in the first place. I am left feeling like I have been swindled and will not use your company anymore.

Report a concern   January 16, 2017 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Outstanding results, technician Seth was personal, courteous, and very thorough. Best carpet cleaning experience ever!

Report a concern   January 16, 2017 — Rated 10 out of 10 by Olivia Lazzeri Zerorez Dallas/Ft. Worth
What do you like about our products and services?

As always your service was above reproach. Your Service Representative was polite, professional and went over everything he was going to do before he did it. I am very happy with the result!

Report a concern   January 14, 2017 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians customer service skills were great.

Report a concern   January 14, 2017 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's environmentally safe and natural.

Report a concern   January 13, 2017 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the use of water instead of chemicals. Also Jimmy was very helpful and professional and did a fantastic job cleaning the carpet!

Report a concern   January 13, 2017 — Rated 6 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The lady who took my order did not accurately inform me of the specials available. When the cleaner arrived, he pointed out that rather than getting 3 rooms cleaned for $99, I was getting 2 carpeted rooms and only 100 sq feet of tile cleaned for that price. The lady who took my order said the tile room would be included in the $99 special, but never mentioned it was limited to only a mere 100 sq feet. Ended up costing an extra $300 (which the cleaner helped adjust down to an extra $200) to get the tile room cleaned. It felt deceitful. The cleaning process itself was great, and the cleaner was very courteous. I was also pleased that you were able to schedule me on short notice.

Report a concern   January 13, 2017 — Rated 9 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and courteous

Report a concern   January 13, 2017 — Rated 9 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks so much better! Friendly service too!

Report a concern   January 13, 2017 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the work done on my carpet. Quick
and efficient.

Report a concern   January 13, 2017 — Rated 10 out of 10 by E.D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was fast, friendly and great quality for the price.

Report a concern   January 13, 2017 — Rated 5 out of 10 by S.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Appears to have damaged the nap of the rugs.

Report a concern   January 13, 2017 — Rated 10 out of 10 by Crystal Bounds Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very happy with service provided. My carpets look brand new! Technician was professional and knowledgeable about product and detail.

Report a concern   January 13, 2017 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. I have sensitivities.

Report a concern   January 13, 2017 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products are environmentally safe yet they get my carpet clean!! First time I've had Josh! He was fantastic!! He took the time to make sure my carpet was clean! We were anticipating having to get new carpet soon since it's close to 20 years old but after Josh got done with it, we'll probably keep it another couple years! Thank you, Josh!!

Report a concern   January 13, 2017 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Josh was wonderful. Explained everything to me. Like that there is no residue left behind.


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