Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83970 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 24, 2017 — Rated 10 out of 10 by Barbara Cramer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The reservation service is very professional and your product is green.

Report a concern   January 23, 2017 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always on time and very professional. They always make sure I am satisfied.

Report a concern   January 23, 2017 — Rated 9 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good quality and service - no residue - special offers

Report a concern   January 23, 2017 — Rated 10 out of 10 by D.E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmentally friendly and love the way it looks.

Report a concern   January 23, 2017 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were very please with the young man who cleaned our carpets. He was polite and explained in detail the different methods of carpet treatment available. Most importantly, he was very thorough in cleaning our carpets, spending extra time on tough stains.

Report a concern   January 23, 2017 — Rated 10 out of 10 by Thomas Hines Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Each time I have called you, the service tech is wonderful. My carpet looks like it is new
!

Report a concern   January 23, 2017 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work! The carpets get clean and spots do not reappear.

Report a concern   January 23, 2017 — Rated 10 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

professionalism and effectiveness--our last person was EXTREMELY GOOD!!!! He worked miracles wiht our "puppy" issues /spots! I Want HIM back again!!!

Report a concern   January 23, 2017 — Rated 8 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Service and technition were very good but the prices are high.

Report a concern   January 23, 2017 — Rated 9 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service itself and the scheduling.

Report a concern   January 23, 2017 — Rated 9 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleans and stay soft

Report a concern   January 23, 2017 — Rated 10 out of 10 by S.J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have been using Zerorez for many years and have always been happy with the services. Recently I had my carpet cleaned for pet stains. The tech. that first cleaned them did not fix the problem. A new tech Darwin Harrison came out a few days later and after going over the carpet he believes one of the steps to clean pet issues were left out. He recleaned the whole carpet for us and it seems to have fixed the problem. I will re conntact you in a few days or so if i need further assistance. thank-you!

Report a concern   January 23, 2017 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that the guys where super professional as well as down to earth. The services did not take up a lot of time and the floors look great!

Report a concern   January 23, 2017 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, really pleased with the results of our service.

Report a concern   January 23, 2017 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

VERY NICE PEOPLE AND DO A GOOD JOB

Report a concern   January 23, 2017 — Rated 1 out of 10 by M.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It takes too long to get service. I was on the phone for over 15 minutes. I don't have that much time. Follow-up is good.

Report a concern   January 23, 2017 — Rated 10 out of 10 by O.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The lack of chemicals is wonderful.
We walked into the offices this Monday and everything smelled fresh and clean, not chemically.

Report a concern   January 23, 2017 — Rated 10 out of 10 by Karen Castle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was great! Communication is good and I'm happy with the result.

Report a concern   January 23, 2017 — Rated 8 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Please do not always try to up sell and add additional charges.

Report a concern   January 23, 2017 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good technicians and the cleanest result of any process

Report a concern   January 23, 2017 — Rated 10 out of 10 by Anne MacDonald Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product! Our home is clean and fresh! Robert's attention to detail showed comprehensive training and wonderful work ethic. We will be using your company again instead the future! We highly recommend your service!

Report a concern   January 22, 2017 — Rated 10 out of 10 by W.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, professional service. Carpets dried quickly and looked and smelled great.

Report a concern   January 22, 2017 — Rated 10 out of 10 by Donna Mink Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very thorough and professional

Report a concern   January 22, 2017 — Rated 4 out of 10 by R.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The communication with what I discussed with the service rep the day before was not noted on my account. When I called, I made it clear that the stains were pet related and received a quote based on that information. Once the service man arrived the next day at my home, we wanted to charge an additional $60 for pet stain treatment. He did not have any notes from the original call in regards to this conversation I had the day before. He did contact his manger and resolved the issue with no other charges.

Report a concern   January 22, 2017 — Rated 10 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

excellent cleaning job. dries fast and not crunchy. Nice young man Jalen giles,

Report a concern   January 22, 2017 — Rated 10 out of 10 by Jessica Buck Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was great. The technician was friendly, knowledgeable, and thorough and the house looks great!

Report a concern   January 22, 2017 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice guy. Very knowledgeable.

Always great customer service

Report a concern   January 22, 2017 — Rated 9 out of 10 by N.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous, efficient, quality workmanship

Report a concern   January 22, 2017 — Rated 5 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

This was not an issue the first time I used this company several years ago: The smell that is left behind on my carpets is anything but a "clean" smell. My house really stinks now.

Report a concern   January 22, 2017 — Rated 8 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

The cleaner was here ahead of time if not early and he was a hard worker. When you add tile cleaning to carpet cleaning, it resulted in foot tracks on my wood floor. The tile cleaning is a very wet process. Finally I used towels to dry the tile and then had to use wood floor cleaner to get up the tracks. Maybe your tile cleaning process needs to be less wet.


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