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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My technician Joe gave me lots of great information about the Zerorez process and water. He also gave me tips on how to maintain my clean carpet between cleanings. And my carpet looks great. I had some real tough dirt spots in my high traffic areas and they all look great after Joe cleaned them.
The technician that services our home was VERY professional, respectful and knowledgeable! My carpet looks and smells amazing!
I was disappointed in your employee. He did not wear any booties while he was cleaning the carpets, hence, I have shoe prints from his wet shoes on my tile floors. He did not put protective cones around the corner of the walls to protect them from the hoses.
I don't know if he was checking his phone for messages or taking pictures, but I saw him looking at his phone several times.
The technician's name was Darryl I believe. I really couldn't understand him when he introduced himself. I have been using Zerorez for several years now, and this is the first technician I was not comfortable with.
He did a really good job of cleaning the carpets. I am very satisfied with Zerorez.
Erick was very helpful and great about explaining the cleaning process.
Technician was on time, was professional, the carpets are clean.
Environmentallý friendly products
I am very happy with how well my carpets look and feel. I love that you are a green company.
The carpet looks good, smells good, and dries fast.
The final result. Our carpets looked amazing!!
The technician was very knowledgeable and friendly and the did a fantastic job! The customer service from beginning to end was above and beyond. It was also a very reasonable price.
Quality cleaning at a fair price.
Our technician, Jaylon, was prompt, personable, and professional. I chose Zerorez to see if their advertised claims were true. The immediate effect has been wonderful--spots are virtually all gone. The carpet--and house-smell fresh.
Environmentally friendly, helpful staff. Being a single woman sometimes it is hard to want to invite a stranger into your home. The techinician was friendly, chatty, and immediately put me at ease. He explained how things worked, and followed up after by telling me what he found. He even recommended how to take care of the carpet for the best care. A product can be great, but if the staff isn't I am not likely to buy. ZeroRez has the best of both worlds!
You might tell your service staff to stay off their phone while they are in the residents homes. Our service person was very nice, and professional, but he was on his phone talking to someone the entire time he was here.
He did not mention anything to me about the 100 fee of tile cleaning that was supposed to be part of the package. My husband and I didn't realize it until after he left our house. I suspect it was because he wasn't focused on the job and too busy talking on the phone the entire time.
Always very professional and a great Job
Easy to arrange. Efficient and quick. Carpet dried by evening.
I've been a regular customer for a couple of years and the quality of cleaning is superb.
Environmentally clean
Torrance Hall was an awesome technician. His excellent work and professional attitude is a credit to Zerorez. I am always impressed with the results and genuinely thrilled when the technician is as great as Torrence.
Clean carpets...Great service!
Prompt and professional service! Both on the phone and the technician were great
Friendly and quick drying carpet.
Very courteous and great job cleaning our carpets and removing stains. Didn't try to upsell. Cost was very reasonable. I won't wait so long to call them again.
When I called, the operator said that the pet odor removal covered about the size of a basketball court, when the technician arrived he explained that it was a basket ball sized and that to use the odor removal it would cost us over $1,100.00.
The service tech was very great o
Devon did a great job.
Extremely professional and courteous tech. Awesome results.
quick and efficient and the staff is always friendly
I love that you clean with only water and not soap or chemicals that will leave a residue. And I also think your technicians are AWESOME. On our recent cleaning we had Torrence (sp?) and he was kind, curious, CAREFUL, thorough and fast without rushing if that makes sense. THANK YOU!!
They make our 18 year old carpet look brand new again... Each and every time...