Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83970 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 28, 2017 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service

Report a concern   January 28, 2017 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer services. I got an appointment same day I called and the gentleman who performed the service was efficient and very nice.

Report a concern   January 28, 2017 — Rated 10 out of 10 by D.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician

Report a concern   January 28, 2017 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free and technician was very professional and did a great job

Report a concern   January 28, 2017 — Rated 8 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Lower the cost. We were expecting approximately $200-$300 even though it was advertised as three rooms for $99. We have never had to pay $600 plus for carpet cleaning of three rooms. The technician was excellent; seemed like he knew what he was doing and he gave us full disclosure, however, everything was an addition. We would recommend you with a disclaimer that the cost would not be as advertised. The technician did an excellent job; just not sure how long the cleaning will last as usually after cleaning the rug gets much more soiled in much less time. We will see.

Report a concern   January 28, 2017 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was explained to us. The service provider had years of experience.

Report a concern   January 28, 2017 — Rated 8 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

he missed a few spots were I dropped some coco but over all did a great job

Report a concern   January 28, 2017 — Rated 9 out of 10 by W.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seem to clean very well.

Report a concern   January 28, 2017 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How easy it was to clean and dry the carpeting. No smell and we didn't need to wait hours to walk on them.

Report a concern   January 28, 2017 — Rated 10 out of 10 by E.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Delbert did a great job. Made the tile look like new.

Report a concern   January 28, 2017 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning this time was great. My last cleaning was awful. Aaron Hicks did a great job.

Report a concern   January 28, 2017 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It cleanse very well and the tech explain things very good

Report a concern   January 27, 2017 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning without soaps/detergents.

Report a concern   January 27, 2017 — Rated 10 out of 10 by D.O.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green company, non-toxic and the representative, Finley, that came out to do the work was fantastically polite, knowledgeable, going above and beyond to take care to do a fantastic job.

Report a concern   January 27, 2017 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reasonable price, no chemicals and made the carpet better

Report a concern   January 27, 2017 — Rated 0 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When I called to schedule I was told you would bill me afterward. I said I would not be there when cleaning was done. When tech arrived they refused to clean until paid in advance. I called can afterward to complain and representative was very flippent on phone. I have lefty a review with more detail on yelp.

Report a concern   January 27, 2017 — Rated 10 out of 10 by B.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

James was friendly and professional.

Report a concern   January 27, 2017 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

In my opinion the best process for cleaning carpet, rugs and tile. I am impressed by the quality of the services techs.

Report a concern   January 27, 2017 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was very efficient and left no cleaning odor.

Report a concern   January 27, 2017 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good customer service while getting estimate and calls or emails concerning time of appointment.

Technician was professional. There was no overpowering smell. Some spots were still there but my carpet is very old.

Report a concern   January 27, 2017 — Rated 10 out of 10 by N.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You were on time, polite, friendly, paid attention to detail. You educated me on carpet cleaning without making me feel like i was always being sold something. You asked if i was satisfies. You showed pride in the company you work for.

Report a concern   January 27, 2017 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best technician ever.

Report a concern   January 27, 2017 — Rated 9 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was polite and comfortable to have in the house when I was home alone with my young son. He seemed to be very detailed focused. He made suggestions without being overly pushy.

Report a concern   January 27, 2017 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very mannerly service guy who explained everything in detail. The services are healthy for the environment.

Report a concern   January 27, 2017 — Rated 10 out of 10 by Jim Raydo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that the technician took the time to explain any and all questions.

Report a concern   January 27, 2017 — Rated 10 out of 10 by Ross Newsome Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical and soap free...

Report a concern   January 27, 2017 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We appreciate Great job!

Report a concern   January 27, 2017 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work!!!!

Report a concern   January 26, 2017 — Rated 9 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have used before in a different state and your employee was very polite. Couldn't get some of the spots out but I believe he tried so I did let it go for now. Will try again in about 6 months and hope to be successful then.

Report a concern   January 26, 2017 — Rated 0 out of 10 by E.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I've texted, called, and emailed. I got my carpets cleaned with the website offer of 3 rooms for $99 which came with a $100 gift card. I've not received any correspondence back and I've still never received my gift card. I'm sure it was an oversight but the complete lack of response or follow-up has me wondering if it was bait and switch and you all pocket the gift cards?


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