Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83970 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 27, 2017 — Rated 5 out of 10 by T.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Did not appreciate all the hidden pricing

Report a concern   March 27, 2017 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

expertise

Report a concern   March 27, 2017 — Rated 10 out of 10 by N.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are chemical free

Report a concern   March 27, 2017 — Rated 10 out of 10 by L.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough cleaning. Joe worked until we were satisfied that our carpet was as clean as possible

Report a concern   March 27, 2017 — Rated 8 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Take a little more time. Some tiny spots were not addressed. But I have removed them on my own a couple of hours later. Overall a very good job the large stains were cleaned.

Report a concern   March 27, 2017 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representative was very knowledgeable and helpful.

Report a concern   March 27, 2017 — Rated 2 out of 10 by H.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

our carpets were clean but needed some work in the areas most walked on and after cleaning I do not see any difference and what I hear on Radio and what I saw as results 2 different things, I did use Zerorez once before and I was not satisfied and I though in 4 years your services might have gotten better but no changes, $ 400 wasted

Report a concern   March 27, 2017 — Rated 10 out of 10 by Nancy Strack Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals are being used to clean the carpet. I also like how fast it dries after the cleaning is done. Very impressive!

Report a concern   March 27, 2017 — Rated 9 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals, do a good of cleaning and very courteous personnel,

Report a concern   March 26, 2017 — Rated 9 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are clean and leave no residue, and the technicians are friendly and professional. The carpet looks great and dries quickly!

Report a concern   March 26, 2017 — Rated 10 out of 10 by V.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job... Consultant was very knowledgeable about proud and procedure

Report a concern   March 26, 2017 — Rated 10 out of 10 by D.A.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and personable customer service from first contact via phone for appointment to follow up on commitment to advise arrival time. Technician was absolutely on top of his game in terms of explaining every step in the process, asking my expectations/concerns. Upon completion of the work again asked me to review the results and wanted to know if I was satisfied. We had a discussion about the new "wand" you are now using and it does seem to make a difference in the drying time. Good for you Zerorez.

Report a concern   March 26, 2017 — Rated 5 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Technician was friendly and accommodating. Chose to have the deodorizer applied and displeased with the moldy odor. Pet stain treatment was also ineffective.

Report a concern   March 26, 2017 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very prompt and efficient

Report a concern   March 26, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man that came was very nice did a great job.

Report a concern   March 26, 2017 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

did a great job, as usual!!!

Report a concern   March 26, 2017 — Rated 10 out of 10 by S.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I found Zerorez to be easy to schedule with, their technician was timely, even early, and very professional. He introduced himself as Jaylin and proceeded to check out the areas to be cleaned and confirmed exactly what needed to be done. He confirmed the price with me and then got to work. He finished the work quickly and did a great job. The carpet dried in a timely manner and felt clean and not sticky. I would recommend Zerorez for carpet cleaning.

Report a concern   March 26, 2017 — Rated 10 out of 10 by Vicky Dent Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Devon was awesome! Very thorough and nice too! Thank you!

Report a concern   March 26, 2017 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was prompt, polite and efficient. The carpet came out much better than I dared hope. I now think we can get a couple more years out of them before replacing them.

Report a concern   March 26, 2017 — Rated 3 out of 10 by G.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was expecting it to look cleaner. The person was professional and contacting me before habd was very good. But just not happy with the look.

Report a concern   March 26, 2017 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets looked brand new, the young man who did the cleaning was very nice.

Report a concern   March 26, 2017 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was polite and explained how the cleaning process works, as well as all the optional services. He was in and out in about an hour. It left a fresh clean smell throughout my house. I like the fact you don't use chemicals or cleaning solutions.

Report a concern   March 26, 2017 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have always been pleased with the service and personnel. Many thanks

Report a concern   March 26, 2017 — Rated 9 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Promt professional efficient and through
Thank you

Report a concern   March 26, 2017 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals used, yet cleans well.

Report a concern   March 26, 2017 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quick appointment time and Chase the technician was very good at identifying the problem. The cost of the treatment for the dog accidents seemed high, but it is the first time I had to have it treated at $1200.00. Overall It think the carpet and couch look good.

Report a concern   March 26, 2017 — Rated 10 out of 10 by C.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good price, met my schedule, clean & fresh carpet!

Report a concern   March 25, 2017 — Rated 10 out of 10 by Gwen Alford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, friendly and good service.

Report a concern   March 25, 2017 — Rated 7 out of 10 by N.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was friendly, kind and accommodating. We had some high traffic areas that didn't clean up as much as I hoped...

Report a concern   March 25, 2017 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo did an excellent job. Very courteous too.


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