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based on 84664 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You were able to remove a two-year old stain that another company could not remove last year. It was a pleasant and unexpected surprise!
The technician was great. He explained everything to us and made sure we were happy with the results of the cleaning.
Customer service from all aspects of the business is excellent
Service was quick and effective. Customer service was good and very informative.
You do exactly what say you will do, on time, and with professionalism.
Service technician was very knowledgeable and
my sofa looks amazing!
Javon was professional and helpful.
Trevor did a really good job!
Great Job! The carpet looks like brand new, like the day we moved in two years ago!
You service tech was nice and knowledge able and my carpets look good also tile
After the carpet dried, a clearly visible "line" was left, a line between what was cleaned and what wasn't, or at least that's how it appears. It's as if the machine stopped working properly, because I know the technician went over the entire carpet. However, part of it is visibly cleaner than the rest. I even commented that it didn't look as if it had been cleaned! There should not be such a visible line down the middle of the room. I would very much like you to return and clean it again. I really believe the carpet can get cleaner. I know it is old(ish) but I am just not happy with the results. I've used Zerorez many times, and this is a first. So that's what makes me wonder.
Good service; reasonable prices.
Do to faulty equipment, you could not service the furniture cushions on site, therefore you took them back to the shop to be cleaned there. When you returned the cushions, they were not cleaned, so you still have them in hopes you will do a better job for the third time. I'm still waiting for the complete product.
The guys were very friendly and prompt. They worked very quickly but thoroughly. Are carpet looked great afterwards and I'll rest easy knowing that our children and dog aren't playing or laying on leftover chemicals.
Good results
I see almost no difference in before and after. This is the third or fourth time I have used you and am not going to again
Do a good job!
Results
Your technician was great. He represents your company in a very commendable way.
Clean and green
Very helpful! My carpet looks great!
Outstanding professional representative did a great job.
Rugs cleaned by competitors in the past could not measure up.
Clearly explained the work they were going to do, yet didn't pressure me to buy those services.
Great service. The technician was very polite courteous and helpful. Second time to use this service and will continue to be a customer.
Preparation for treating the carpet by testing small areas
Pet treatment
No soap or chemicals.
Prompt response to my request for an appointment and follow up. Very pleasant and professional cleaner who took the time to make sure we were satisfied. Was informative about other services offered but did not try to sell me anything I didn't want or need. which I appreciated.
The carpet came out clean but it was still wet 24hrs after being cleaned.
The Zerorez products clean the carpets so well the carpets look almost new. The technicians are. Dry good and inform the customer of everything. We have used Zerorez for ears, and we won't let anyone else do the work. I would recommend Zerorez 100%.
Staff was very helpful and friendly, even came back at no charge to re-clean the living room. Unfortunately the zerorez process just doesn't work as well as traditional carpet cleaning.