Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83820 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 24, 2024 — Rated 10 out of 10 by Mike Melvin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service at reasonable prices. I’ve had good luck with many service providers. Easy to schedule and work with! A powerful ally!

Report a concern   October 24, 2024 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the service was great the tech was the best i have ever had his name dimon william , he did a great job very positive attitude

Report a concern   October 24, 2024 — Rated 7 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Consider what constitutes a room size.

Report a concern   October 23, 2024 — Rated 10 out of 10 by Shania Kimbrough Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast efficient nice service

Report a concern   October 23, 2024 — Rated 2 out of 10 by R.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I’ve used your company for years
Your rep was pleasant and appeared to know what was going

The result was not very good.a lot of pet staiins
Which you resolved in the part

Report a concern   October 23, 2024 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service with friendly technicians. Process is fast and clean up is excellent.

Report a concern   October 23, 2024 — Rated 10 out of 10 by Kathy S. Lawrence Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the product has no fragrances added. I like what an excellent job our technician, Diamond did! He went above and beyond what other carpet cleaning techs have done.
I will be requesting him again!

Report a concern   October 23, 2024 — Rated 2 out of 10 by S.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Got my carpet clean on 10/9/24 to remove pet order. And it smells worse.

Report a concern   October 23, 2024 — Rated 10 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Every step was explained well. He discussed the products he would use before getting started.

Report a concern   October 21, 2024 — Rated 10 out of 10 by Karen Peel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great experience with Dee as our technician! He answered all my questions and gave me great tips that will help maintain my carpets. My carpets look wonderful!

Report a concern   October 21, 2024 — Rated 10 out of 10 by Judith Howard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, quick, professional, great advice on how to preserve my carpet.

Report a concern   October 20, 2024 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech worked hard to correct an issue

Report a concern   October 19, 2024 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and do a grest job.

Report a concern   October 19, 2024 — Rated 6 out of 10 by A.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I WAS DISAPPOINTED WITH ZEROREZ THIS TIME! I HAVE USED YOUR COMPANY FOR MANY YEARS AND UNDERSTAND THAT TODAYS ECONOMY HAS FORCED MANY BUSINESSES TO HAVE TO INCREASE PRICES. I WAS USED TO THE $99 FOR 3 ROOMS PROMO AND NOW IT IS $109. I WAS ALL RIGHT WITH THAT BUT THEN A $25 SERVICE CHARGE WAS ANOTHER NEW CHARGE. THEN THE ONE THAT REALLY GOT ME WAS $40 FOR A VERY SHORT HALLWAY BETWEEN THE 2 BEDROOMS. EACH OF THE BEDROOMS ARE SMALLER THAN THE 200 PLUS SQUARE FT ALLOWED FOR EACH ROOM AND WAS CHARGED ALMOST AS MUCH AS EACH ROOM. ALSO IT LOOKED LIKE THE SPOTS WERE REMOVED WELL WHILE WET BUT WHEN I CAM BACK THE NEXT DAY WHILE THE FANS WERE RUNNING AND IT WAS ALL DRY, THERE WERE SEVERAL SPOTS SHOWING. I USED SOME CARPET SPOT REMOVER AND THEY CAME OUT.

Report a concern   October 19, 2024 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tile floor cleaning did a great job. Floor looks brand new.

Report a concern   October 19, 2024 — Rated 0 out of 10 by B.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Will see Monday if the carpet cleaning gets corrected. I already got a call from Mitzi & explained & rescheduled the cleaning.

Report a concern   October 19, 2024 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do a good job, fast and efficient and clean up after themselves.

Report a concern   October 19, 2024 — Rated 10 out of 10 by Camille Holland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nelson, who came out was very thorough, professional, hard working and friendly. He did a great job! He should get a raise.☺️

The carpets look clean and dried quickly and easily. He also did a great job of cleaning the grout on my kitchen floors.

This is why I have been using Zerorez for over 7 years now.

Report a concern   October 19, 2024 — Rated 7 out of 10 by L.V. Zerorez Dallas/Ft. Worth
What could we do to improve?

We had pet odor in our carpet. We paid for the pet enzyme treatment. The odor was still there the next day, so I called to get a re-service. The technician came back and cleaned the carpets again and we're still smelling the odor. Also, our second appointment window was from 2:00-5:00 PM and he tried to come in the morning when I was at work.

Report a concern   October 19, 2024 — Rated 10 out of 10 by K.E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timeliness, careful action taken in my house, and the technician was thorough. He explained the process and anything that came up during the visit.

Report a concern   October 19, 2024 — Rated 10 out of 10 by Anastasia Miller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech pre spotted the carpets, cleaned them in an appropriate amount of time, turned on the ceiling fans as he went and didn’t make a mess.

Report a concern   October 18, 2024 — Rated 10 out of 10 by N.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good service

Report a concern   October 18, 2024 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaning system

Report a concern   October 18, 2024 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was knowledgeable and easy to work with

Report a concern   October 18, 2024 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good knowledgeable service.

Report a concern   October 17, 2024 — Rated 10 out of 10 by Susan Moore Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris (i believe that was his name) was very informative, professional and took the time to explain the process to me as well as discuss options for treating tough stains.
My rugs looked great when he was done!

Report a concern   October 17, 2024 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality clean, employees, and price

Report a concern   October 17, 2024 — Rated 10 out of 10 by Houston Orona Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech and his equipment were spot on, never had our carpets cleaned before, ever, and they look brand new now. Tech was amazing. He communicated the whole time and did amazing work.

Report a concern   October 17, 2024 — Rated 0 out of 10 by M.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Zero... No good service for the amount of money. The guy clean up less the 10 min to say it will be clean once it dry
I felt like i was scammed.

Report a concern   October 17, 2024 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

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