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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This Tech really new his stuff! Great Great Job! Sorry forgot your name, otherwise I would have put it in this review. Zeroes is the BEST!!!
The Guarantee
Tile Cleaning is fantastic!
Very knowledgeable experts and services
The service provided by the technician. He was very clean and very careful with the items in the house
. I will recommend Zerorez to my family and friends
Excellent works and excellent customer service from the technician
They were both very professional and my carpets turned out fantastic! Best they've looked since we first moved into our house!
Get rid of the automated phone answer system. Nobody likes those unless they are selling them.
Great service
No soap residue and technicians were easy to work with and very accommodating.
Extra attention to detail.
While the carpet cleaning service and phone interactions were extremely satisfactory, I was not pleased with the constant upselling and further manipulation in sending products to my home that I did not order. I feel that if I was a man or my husband had been home at the time, none of this would have occurred.
For this reason, I may recommend to a friend but with reservation.
Carpet always looks great and is chemical ffree!
Allowed me to request (and get) previous technician (Ricardo Gutierrez) to clean my carpets.
When I called in to schedule the cleaning I very clearly stated the bottom floor of my home is laminate, and the top floor carpet. Both to include 3 rooms. I was quoted 208.00 plus tax and offered 100ft of ceramic tile for free. When the technician arrived he stated that quote was incorrect as the laminate was 1.00/foot to clean. I called the company and spoke with customer service mgr, she stated she did in fact go back and listen to the phone call and she agreed I CLEARLY stated I had laminate. She then offered me a 50.00 discount off of what was going to be over 1000.00. Due to the fact that my type of flooring was discussed at the time I scheduled and Zerorez verified that, my home flooring should have been cleaned for the price I was quoted, It is not my fault your scheduler does not know how to schedule an apt, and the offer of 50.00 off was a complete insult. I ended up having to do the laminate myself and received nothing as a reasonable discount from YOU, AND I added my stone floor to be cleaned while he was there. TERRIBLE CUSTOMER SERVICE. WILL NEVER USE THEM AGAIN AND WILL MAKE SURE TO TELL EVERYONE I KNOW.
The technician always does a great job and my carpets are spotless when he is through.
The staff are always helpful and professional; the tech's working quickly; the carpets are very clean; we like that it's not toxic; and the price is resonable
Respectful; efficient; thorough
Excellent carpet cleaning and friendly professional service
Very knowledgeable technician, carpets look great and dry quickly
The technician was very nice and a hard worker. The problem is that he treated a sample stain to up sell that service. It didn't take out the orange color of the cat vomit so I declined. The carpet is old. Since I didn't do the entire carpet with that service, there is a huge circle of light colored carpet where he tested. Since the carpet already has an orange stain, I don't really care. But I wouldn't want to recommend it to someone else who could get the same results.
The cleaner who came not only resembled Ed Sheerin,who's name is Tyler, he was respectful, polite, and explained why the "spots" in the carpet would come back after about 6 months. I kind of knew why, but it was nice for the honesty instead of trying to get me to spend more money on something that can not be changed unless I pull it up.
I do not know how you do it, but IT WORKS!
Service was the best. Honesty courteous and prompt.
It cleans rugs
Very professional - excellent people skills and did a great job
Ricardo was prompt and courteous.
NPS = EPS, I like that you keep your surveys super brief and the service is lightening quick, but thorough!
Prompt efficient service
I like the pet friendly no chemicals
Quick, friendly and did a great job