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based on 84664 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The process does not leave the carpet feeling stiff or smelling of chemicals.
I was given a quote over the phone and after the technician had already done have the job he then tells me another price which was double the amount I was given over the phone. I am extremely disappointed because I ended up only getting the carpets cleaned when originally I was going to have the carpets and tile cleaned.
The value proposition.
No residue
still see some stain marks on carpet in some areas. Men tried to upsell like 3-4 times during the visit - that was annoying -
It works
It got the carpet really clean
I love the fact that they are "green". The man who worked my carpets did a wonderful job and was easy to work with.
Great job - on time, efficient and technician was very personable
Excellent.
Your representative was very professional and personable. The carpet felt clean not sticky.
Excellent
Carpet seemed like it could have gotten cleaner. The guy who did them was very nice.
Staff is amazing and love the product.
Our technician was prompt, friendly, and did a great job cleaning out carpets.
Went the extra mile trying to get a stain out.
Very courteous technician. I was very embarrassed by the appearance and smell of my carpet and he was very professional and never made me feel badly. Plus, now I'm no longer embarrrased to have company over!
Your pricing on the pet treatment I felt was very high. I wanted to get it done and was not informed of the pricing ahead of time even though I told them when making the appointment I would need it. Your tech showed up onsite and I didn't have a choice but to pay the $95 per gallon on the treatment. Since we have a new house I needed it done but there ended up being 8 spots. My total carpet cleaning was over $800. I had only thought I would be paying $33 per room for a total of 4 rooms. So I figured no more than $150 for the job. Big price difference. I appreciate your product as it does help with our asthma but I will be reluctant to choose you in the future due to cost and lack of information. Thank you.
Your employees are very professionals. They know what they are doing. And the product is excellent. When they are done the carpets look great.
The air in our Last name removed has never been as clean as it has been since Joseph completed Zerorez's thorough cleaning and treatment of our air ducts and a-c return. We are elated to finally have healthy indoor air and an a-c that works at peak performance again. The work was far more detailed and sophisticated than I expected. Joseph was far more than a well-trained, highly educated and very personable technician. He was our champion, explaining indoor air pollution and how/why Zerorez approaches the issue and the differences we could expect. He was right on every point. Among the immediately noticeable benefits, I have been allergy-free for two nights in a row and the Last name removed isn't dusty. Also, Joseph arrived precisely on time. Zerorez was worth every penny. We'll turn to Zerorez as well when it's time to clean the carpet.
The young man that came was very professional. The carpets look and feel great after the cleaning.
For the past 2 years, the cleaning technicians have been very unprofessional and rude. Zerorez needs to train these cleaning technicians properly so that they know how to behave. The last technician -mgr. (Cesar) was rude, unprofessional and did not know what the cleaning ad from Zerorez was all about.
Carpet was extremely dirty and stained and when cleaned by the technician it was clean beyond belief.
I like that there are no chemicals used in your product. Drying time was fast.
Removed the old stains that was on carpet - awesome job
scheduling services
Great results!
Fast, friendly, and great price
environmentally clean [

Ricardo was very well mannered and so helpful about explaining what he was doing in cleaning my carpets. He also said they could do my area rugs and he did an awesome job!
I would recommend him and Zerorez and would want Ricardo to clean my carpets the next time I have them cleaned. thanks, Name removed