Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84664 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 28, 2017 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo was very well mannered and so helpful about explaining what he was doing in cleaning my carpets. He also said they could do my area rugs and he did an awesome job!
I would recommend him and Zerorez and would want Ricardo to clean my carpets the next time I have them cleaned. thanks, Name removed

Report a concern   June 28, 2017 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process does not leave the carpet feeling stiff or smelling of chemicals.

Report a concern   June 28, 2017 — Rated 0 out of 10 by M.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was given a quote over the phone and after the technician had already done have the job he then tells me another price which was double the amount I was given over the phone. I am extremely disappointed because I ended up only getting the carpets cleaned when originally I was going to have the carpets and tile cleaned.

Report a concern   June 28, 2017 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The value proposition.

Report a concern   June 28, 2017 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue

Report a concern   June 28, 2017 — Rated 5 out of 10 by J.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

still see some stain marks on carpet in some areas. Men tried to upsell like 3-4 times during the visit - that was annoying -

Report a concern   June 28, 2017 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works

Report a concern   June 28, 2017 — Rated 10 out of 10 by M.L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It got the carpet really clean

Report a concern   June 28, 2017 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the fact that they are "green". The man who worked my carpets did a wonderful job and was easy to work with.

Report a concern   June 28, 2017 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job - on time, efficient and technician was very personable

Report a concern   June 28, 2017 — Rated 10 out of 10 by R.A.J.A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent.

Report a concern   June 28, 2017 — Rated 9 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your representative was very professional and personable. The carpet felt clean not sticky.

Report a concern   June 28, 2017 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent

Report a concern   June 28, 2017 — Rated 8 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpet seemed like it could have gotten cleaner. The guy who did them was very nice.

Report a concern   June 28, 2017 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Staff is amazing and love the product.

Report a concern   June 28, 2017 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was prompt, friendly, and did a great job cleaning out carpets.

Report a concern   June 28, 2017 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Went the extra mile trying to get a stain out.

Report a concern   June 28, 2017 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very courteous technician. I was very embarrassed by the appearance and smell of my carpet and he was very professional and never made me feel badly. Plus, now I'm no longer embarrrased to have company over!

Report a concern   June 28, 2017 — Rated 6 out of 10 by N.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your pricing on the pet treatment I felt was very high. I wanted to get it done and was not informed of the pricing ahead of time even though I told them when making the appointment I would need it. Your tech showed up onsite and I didn't have a choice but to pay the $95 per gallon on the treatment. Since we have a new house I needed it done but there ended up being 8 spots. My total carpet cleaning was over $800. I had only thought I would be paying $33 per room for a total of 4 rooms. So I figured no more than $150 for the job. Big price difference. I appreciate your product as it does help with our asthma but I will be reluctant to choose you in the future due to cost and lack of information. Thank you.

Report a concern   June 28, 2017 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employees are very professionals. They know what they are doing. And the product is excellent. When they are done the carpets look great.

Report a concern   June 28, 2017 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The air in our Last name removed has never been as clean as it has been since Joseph completed Zerorez's thorough cleaning and treatment of our air ducts and a-c return. We are elated to finally have healthy indoor air and an a-c that works at peak performance again. The work was far more detailed and sophisticated than I expected. Joseph was far more than a well-trained, highly educated and very personable technician. He was our champion, explaining indoor air pollution and how/why Zerorez approaches the issue and the differences we could expect. He was right on every point. Among the immediately noticeable benefits, I have been allergy-free for two nights in a row and the Last name removed isn't dusty. Also, Joseph arrived precisely on time. Zerorez was worth every penny. We'll turn to Zerorez as well when it's time to clean the carpet.

Report a concern   June 28, 2017 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man that came was very professional. The carpets look and feel great after the cleaning.

Report a concern   June 28, 2017 — Rated 4 out of 10 by N.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

For the past 2 years, the cleaning technicians have been very unprofessional and rude. Zerorez needs to train these cleaning technicians properly so that they know how to behave. The last technician -mgr. (Cesar) was rude, unprofessional and did not know what the cleaning ad from Zerorez was all about.

Report a concern   June 28, 2017 — Rated 10 out of 10 by L.L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet was extremely dirty and stained and when cleaned by the technician it was clean beyond belief.

Report a concern   June 28, 2017 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that there are no chemicals used in your product. Drying time was fast.

Report a concern   June 28, 2017 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Removed the old stains that was on carpet - awesome job

Report a concern   June 28, 2017 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

scheduling services

Report a concern   June 27, 2017 — Rated 10 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great results!

Report a concern   June 27, 2017 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, friendly, and great price

Report a concern   June 27, 2017 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

environmentally clean [


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