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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My only issue was with person scheduling me. First- she scheduled the wrong date. The guys showed up and they got it changed for me. Second- she explained to me about the deep cleaning for pet odors and I told her it was too expensive! She scheduled it anyway and the guy went ahead and started it and asked if I wanted to add another gallon to it. By that time he had already done it, so I had to pay the $75. I was not happy with that, at all. He offered to compensate by adding a Top spray at no charge. I would have rather not paid the $75. I feel that is a bit deceptive so am not sure I will use this company again. The person cleaning, however, did a good job on everything.
I like that you don't use chemicals, Technicians are always courteous, and you stand by your work.
Attention to Detail, accommodating, and thorough. I will def use them again.
Your service person with excellent.
Great service and our rugs look great
I liked the way your products brightened up my furniture and made it look like new. Also I liked how quickly it was dry and ready to sit on again. The people doing the work arrived when they said they would and were very courteous, helpful and neat in appearance.
Thank you for coming out again to check on our carpet after our initial cleaning. Eric was great and I really appreciated him taking the time to answer all my questions. Hence why I'm rating my visit with him a 10. HOWEVER, during our conversation, I asked him a question that no one else was able to answer and he quickly told me to send this response in my comments.
When I initially called to setup an appointment, I told them I only had 1 room of carpet and they said the minimum for $109 for services. No problem, so I started asking what other services you provided. After realizing you also did tile and grout cleaning, I went ahead and scheduled that as well, but they said the technician would have to evaluate how much sqft of tile we'd have. When I asked if my 1 room of carpet would still be $99, they said yes, that is the "minimum for carpet". Even if I add on other things? The answer was still yes. Hmmm.
When the technician arrived the next day, he said he normally does commercial not residential but his appointment had been cancelled so they sent him to my house instead. So I asked him about the $99 for 1 room of carpet. He said he didn't know what the residential minimums were and if that is what the person on the phone said, then that must be correct. In addition the person on the phone that I setup the appointment with said that he'd put notes in my account on my appointment, telling them what issues I had with my carpet. No notes were recorded and the tech said he hoped he could get my stains out, which he almost did.
Still not sitting right with me, that evening, I logged into your website to see if this charge issue was correct. Looking over the options for carpet, I saw that the $99 was for 3 rooms of carpet and I could have only chosen 1 room of carpet for only $39, definitely hitting the minimum with my tile and grout. :( Hindsight, I would have gladly schedule my appointment online instead of calling in so I could have gotten the correct charges. So when Eric came, I asked him about this and he said that it was an error on several accounts and my first technician should have adjusted the amount since I had tile and grout sealer added to my bill, making it almost $450. That is a LOT of money for us that was not originally budgeted.
While I'm very pleased with the technicians professionalism and the ability to do their job (hence the 10 rating since I know that is for their review), I am NOT pleased with the fact that I was incorrectly billed and told by SEVERAL people that it was correct when it was not. So I am sending this comment to see if you can please refund my card and give me the $60 credit I was supposed to have originally received. Thank you.
Arrived earlier than anticipated. Friendly. Efficient. Clean carpets with no smell from any chemicals.
The people are very nice and helpful.
Great product, efficient process, great service! We were updated about our appointment time. The tech was very professional and quickly made our white rug look new again!
Clean, no residue
There were stains on the carpet when I bought this home 16 years ago....and I was shocked that Zero Rez removed them. HAD 6 Rooms cleaned and it only took 1 hour and they dried within 4 hours. I HIGHLY recommend your company
It uses less soap and chemicals
The technician was great!
Speed Friendlyness and professionalism and the end result. Everything is outstanding.
We had our carpets cleaned beautifully by Zerorez. One week later I spilled a glass of red wine on the carpet. They sent a great rep, JL to re-clean the spot and although it looked great when he was done, the spot re-appeared the following day. I phoned and they sent a supervisor, Ceasar to look at the stain. Within 10 minutes he had the stain gone and it never came back. Thanks for a great job!
They stand by their work
Excellent service - very good results
Quick, professional, friendly, thorough.
extremely professional technician;carpets look super !!
clean and quick!
It stays clean much longer than other companies, safe for my asthma and dog, and ways friendly professional technicians!! I always recommend you guys.the musty smell has vanished and most of the soil was removed from our carpets. Our techs were so knowledgeable and we appreciate them. Please recognize our techs somehow, because I never write reviews, but they were AWESOME.
sincerely,
Susie Last name removed
Friendly job well done
Your technician was prompt, polite, well spoken, and did a very nice job. Carpets look and feel great!
I am very pleased with my carpet cleaning. The service person was very nice and explained the procedure that he was going to do and he did an excellent job.
Dave was very thorough and awesome!"
Your expert service technicians, their willingness to help. Your product is amazing. We have our carpets and tile cleaned by you and the results are outstanding. We have recommended you to many people through the years and have given you services away as gift cards to friends and family.
Professional and friendly. Did a terrific job!
do good job