Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83969 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 3, 2017 — Rated 0 out of 10 by T.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I'm very disappointed because, he get all my wooden floor
My husband had to tell him about the dark spots on my carpet

Report a concern   June 3, 2017 — Rated 10 out of 10 by Sherry Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pablo was pleasant, polite and a hard worker. He asked me to check his work and let him know if there were any areas of concern. I pointed one out and he took care of it immediately with pleasure. He knows about the business and is proud to tell us all about the benefits and featured offered that will benefit us.

Report a concern   June 3, 2017 — Rated 8 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Estimate and actual amount owed were substantially different.

Report a concern   June 3, 2017 — Rated 9 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products are nontoxic and staff is professional and knowledgeable

Report a concern   June 3, 2017 — Rated 7 out of 10 by F.Z. Zerorez Dallas/Ft. Worth
What could we do to improve?

I assumed the bid for carpet cleaning was all inclusive, but we were told it cost extra to extract the water from the carpet, which did not seem right. Also the test area on the tile cleaning cleaned the grout really well, but there is a dull film on the tile now that does not come off with regular steaming.

Report a concern   June 3, 2017 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo did a super job, considering the amount of cleaning he was called to do. The carpets, even though old, look much, much better and the drying time was very quick.

Report a concern   June 3, 2017 — Rated 10 out of 10 by Jeree Brunson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, fast and friendly technician. I really like that it is truly zero residue left on the carpet.

Report a concern   June 3, 2017 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good work, friendly service.

Report a concern   June 3, 2017 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap.

Report a concern   June 3, 2017 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, on time and very personable tech!

Report a concern   June 3, 2017 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech who came to my home was excellant

Report a concern   June 3, 2017 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean smell

Report a concern   June 3, 2017 — Rated 8 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

The carpet dried with some streaks in it. This could have been an equipment malfunction because we had to wait about an hour until a different wand was delivered to start the job, but the new wand had issues too.

Report a concern   June 3, 2017 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   June 3, 2017 — Rated 10 out of 10 by F.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy who performed the service was super nice. Explained the process really well and addressed all of my concerns

Report a concern   June 3, 2017 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was not only pleased but surprised with the way the carpets and tile looked after having ZeroRez come out. I appreciate the fast and effective service.

Report a concern   June 3, 2017 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys that come and do your carpets are always friendly, professional and do a great job!

Report a concern   June 2, 2017 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service and quality of work

Report a concern   June 2, 2017 — Rated 10 out of 10 by Laura Mcleod Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products were very well explained and our service man was very helpful in helping decide our best solution.

Report a concern   June 2, 2017 — Rated 8 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

The tech who came to my home was excellant

Report a concern   June 2, 2017 — Rated 5 out of 10 by C.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Technician was delayed due to miscommunication and the wrong address. The technician walked into the house wearing his shoe protectors. Then he walked back outside still wearing the shoe protectors and back into the house on the clean carpet.

Report a concern   June 2, 2017 — Rated 10 out of 10 by Freda Kelley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy - affordable - prompt - quick!

Report a concern   June 2, 2017 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians, greg and justin, were considerate and helpful. Thanks
It is not OK to use my name.

Report a concern   June 2, 2017 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have tried 2 other carpet cleaners prior to going to Zerorez. The others could not remove stains from stairs and upstairs carpet area. I gave up and after my daughter moved out I hired Zerorez to do my whole upstairs area. I was very pleased to see not only did they remove the everyday traffic stains but also those older stains I had given up on. They also cleaned 100 sq ft of tile for me free as a special promotion. Fast, friendly and excellent results what more could you ask for?

Report a concern   June 2, 2017 — Rated 10 out of 10 by F.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service always!!

Report a concern   June 2, 2017 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and helpful service from both employees who came to our home. Thank you.

Report a concern   June 2, 2017 — Rated 10 out of 10 by Pam Sanders Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pablo was very friendly and professional and did a fantastic job. He cleaned my couch and it looks and smells 100% better. He also gave me tips on what to do and not do when I do get a stain. I have used you guys for years and I'm never disappointed.

Report a concern   June 2, 2017 — Rated 8 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Too expensive

Report a concern   June 2, 2017 — Rated 10 out of 10 by Diann Boswell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome as always

Report a concern   June 2, 2017 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

OUr carpet is clean and stays clean for quite a while. I am concerned because I was promised a Fuller's Jewelry Gift certificate and it never came > I would appreciate it.
Thank you


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