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based on 84935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our technician and the quality of the service rendered were excellent. I already tell tons of people about zerorez.
Professional staff and quality work
We have splash marks on bottom of fridge and dishwasher that stained. The last tech that came out did try to remove them. They are still there.
The tech was great however as the carpet was drying the fibers were hard . It took over 8 hours to dry. once they were completely dry . I had to vacuum them 2x to smooth the fibers
The clean is always well done and everything smells fresh. Your technicians do a good job and are nice!
Our carpet is 25. Years old and looks like new you should see it. We’ve been with your company for most of that time
Thank you
They made sure the customer is satisfied and they followed on through on their promise. They were very professional and courteous
Reliable, efficient, and thorough technician
My technician was highly knowledgeable and professional. He made our carpets look great.
SIMPLY THE BEST
Jay was so friendly and professional. He worked quickly, told me everything I needed to know and did a great job with my service. I would use him and the company again for that service next time its needed!
The team was very friendly and professional. I was able to work from home while they did their services with no interruption. Being able to look at floors after they were done and seeing the huge difference is just the best feeling.
Diamond was amazing! Super friendly courteous and professional! He knew exactly what to do to help make our carpets spotless! Would definitely have him back to take care of our carpet needs!!
Continue to not get stain out that your previous guy rocked!!!
Loved Joseph who was the technician cleaning my carpets. So nice and professional. Loved how promptly I got an appointment. Great job!
Spot cleaning was too expensive and seemed like a bait and switch
We had lots of spots, especially in the master bedroom from animals. The two guys that were sent out told me they were gone and they tested things The room took 18 hours to dry and the stains were still very visible. So another guy came out who had had a lot of experience and told me he could get them out of there and they would not show what he did tell me was that the two guys previously had over soaked the carpet and since it took so long to dry and gone into the pad and then these stains resurface so he redid the bedroom and he said they will be gone and it shouldn’t take no more than eight hours to dry. He was correct. The carpet was dry in eight hours, but the stains were back all the same so your policy to fix this is that they’ll come back and charge me $75 for every 2 ft.² to fix all of the stains so they’re probably gonna be close to $500 this is reprehensible that was not my fault to begin with. I didn’t overwater And and I had offered both times. They came out if I needed the stain stuff I would be happy to pay extra but no no no this is gonna take care of it it didn’t but for something that I didn’t cause you’re gonna charge me close to $500 to fix it and there’s no guarantees that be fixed. Everything about this is so wrong. I definitely will never tell anybody about you all. I’m a businesswoman and this is a very poor way to do business.
Cleaning results are stellar and we will not use any other Cleaning Services.
The staff! Jaime! He was wonderful. He performed extractions in a bedroom where our much loved little old dog has accidents. It smelled so nice and fresh after the cleaning.
William was great. Would definitely recommend
Most of the time the person does not try to sell extra stuff to me.
Tech was very knowledgeable
Tristen was great. Very informative and let me know about other services that I can use in future.
The service was top notch and the technician named Jesse 👌 was very polite and prepared for the job
When the carpet dried, it did not look like it had been cleaned.
I have used Zeroez several times and have always gotten good results. The technicians are always professional, courteous and friendly. It is very easy to book online and they always show up when they say. They also offer a wide array of services. They are definitely my go to carpet cleaners
John did a great job. Thorough and knowledgeable.
The gentleman who did service at my home this week was awesome. He looked at what I have that needed to be cleaned. He did such a great job and did everything possible to make this service awesome! Just like every technician has from your company. He was able to understand what I needed and went to work right away. Don't know who interviews your hires. But they do a amazing job finding awesome people. In my 43 years in retail I wish I would have had the new hire skills they have. Thanks so much for your interview skills!
Following my service, my 10 year old carpet looks so fresh and clean. The technician was also able to get most of a red wine stain out of my upholstered recliner. Unless you were looking you wouldn’t notice it. I highly recommend this service!
The communication stream was clunky and unclear. I didn't know who to go to with questions, and nobody acknowledged the texts I sent to the text line. The payment timing was also unclear, which made it frustrating to wake up to a phone call at 8am on Monday morning saying that the payment needed to be completed in order for the carpets to be cleaned.