Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83424 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 8, 2024 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional technician who worked quickly. Spots were removed and carpet looked, smelled and felt clean.

Report a concern   October 8, 2024 — Rated 10 out of 10 by Katherine Hawthorne Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was friendly and professional. Services were right on time. My rugs are very clean!

Report a concern   October 8, 2024 — Rated 10 out of 10 by Jerome Grossie Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, efficient and thorough.

Report a concern   October 8, 2024 — Rated 10 out of 10 by R.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good clean

Report a concern   October 8, 2024 — Rated 10 out of 10 by Natalie Thompson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service, quick turn around.

Report a concern   October 7, 2024 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Because the technician was very thorough, the stains remained gone.

Report a concern   October 7, 2024 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look and smell amazing!

Report a concern   October 7, 2024 — Rated 10 out of 10 by Y.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We love that there are no harsh chemicals. They do an excellent job!

Report a concern   October 7, 2024 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service!
Techs are very knowledgeable and customer service oriented.

Report a concern   October 7, 2024 — Rated 10 out of 10 by Breunia Jefferson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Anthony did an amazing job

Report a concern   October 7, 2024 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was absolutely fantastic. did an amazing job. My carpet looks brand new.
couldn't be happier....thank you

Report a concern   October 7, 2024 — Rated 10 out of 10 by Lea Anderson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything looks brand new!

Report a concern   October 6, 2024 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent exceptional Professional and Clean!

Report a concern   October 6, 2024 — Rated 10 out of 10 by Joseph Martin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CJ was amazing! Respectful, thorough, and professional. Thank you guys..

Report a concern   October 6, 2024 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The employees from Zerorez listened to my concerns about problem areas and took extra care to eliminate the stains. The results was perfect and the stains were gone. Carpet looks like new!

Report a concern   October 6, 2024 — Rated 10 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   October 6, 2024 — Rated 10 out of 10 by Christine Mejia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used your company at my previous home and now where my parents lived. Jay did explain the fees, and level of cleanliness!! We are more than pleased with the outcome. The carpet was installed this year, but they look brand new again!!

Report a concern   October 6, 2024 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bobby was on time, fast, efficient, friendly and very knowledgeable. He explained everything very well before and during cleaning process. The carpets were vey clean and the dog odor removal worked like a charm.

Report a concern   October 6, 2024 — Rated 10 out of 10 by Edith Raley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

ZEROREZ is the only carpet cleaning company I use.

Report a concern   October 6, 2024 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything!! Great job!!! The gentleman that cleaned my carpets so polite and did an amazing job!!!

Report a concern   October 6, 2024 — Rated 8 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Give special discounts to customers that use you often.

Report a concern   October 6, 2024 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was able to address spot treatment for our white carpet and after steaming and cleaning, the spot came out. Hurrah! He was punctual and knowledgeable of the product and service. He offered other services; however, we declined as we were not interested at this time. We will continue to call Zerorez for future carpet cleaning needs.

Report a concern   October 6, 2024 — Rated 10 out of 10 by H.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professional care given to cleaning of my items

Report a concern   October 6, 2024 — Rated 4 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After everything had dried. It just doesn't look that great. I wasn't expecting perfection, but I don't see any changes in some areas.

Report a concern   October 6, 2024 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service. Get carpets like bew

Report a concern   October 6, 2024 — Rated 6 out of 10 by S.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Technician was very friendly and the carpet cleaning was outstanding! However, after he left I discovered the following: Corner guards weren't used, so my baseboards sustained some damage from the hoses rubbing against them and they will need to be filled and repainted. In two areas, my outlets had been used. The wallflower air fresheners had subsequently been plugged back in upside down. The oil then poured out onto the floor which destroyed my baseboards - they are painted in a water-based paint, so the oil caused them to bubble and peel so I will need to sand and repaint them. In the bedroom I noticed marks on the wall which turned out to be gouge marks down to the plaster so I will need to patch/repair/paint those areas as well. So for the carpets, service was a solid A+. For the careful treatment of my home, not so much....

Report a concern   October 6, 2024 — Rated 9 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was excellent. Arrived within the time window as promised.

Report a concern   October 6, 2024 — Rated 7 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

1. Tell your people not to lower home owners a/c without their approval.
2. DO UNPLUG DEVICES HOME OWNER HAS PLUGGED IN tell home owner of any issue they have with a device and let home owner make the decision
3. QUIT ASKING FOR DRIVER TIPS!!! You are playing the driver most likely a high salary and the customer should not be given the pressure to tip.
4. Offer seniors and disable veterans a special discount
5. Quit sending out so many emails. Seems like I am getting an email every week or two.

Report a concern   October 5, 2024 — Rated 10 out of 10 by Leslie Greer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap scum!

Report a concern   October 5, 2024 — Rated 10 out of 10 by Elizabeth Salvatore Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have used Zerorez many times and each time is just as fantastic as the last. Your people are very professional and put a lot of care into their work. The results are wonderful!


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