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based on 83819 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was a different experience from the first time I've utilized Zerorez! The product left my home smelling fresh, and the appearance of the carpet look very clean! The technician completed the rooms and showed me the yuck that was pulled from the carpet and asked for my feedback and approval before going to the next room. Very pleased with my overall services!
Great job done!!
Friendly technicians. Good service
Did not get a good result.
The gentleman was very careful
With corners of rooms placing a plastic corner keeper to keep from scratching the corners with his hose. He was very thorough with so many stairs. I have already recommended you to a friend.
I am very thankful and pleased for the great job I received for my home. Thank you so much and I will be calling again.
Outstanding service by Julian…he is a perfect representative for your Company!
Professional and courteous…he checks all the boxes…could not recommend him higher!
Your Zerorez technician did an outstanding job. Will start using Zerorez for future carpet cleaning.
I like that I could make an appointment relatively quickly. Company sends reminders both text and email - tech was very nice and did a great job.
Jesse Reyna was excellent! He did great work!! Thank you.
Knowledgeable technician. Very good results. Big difference in my carpet. Listened to my concerns and addressed those with clear intelligent answers. Pleasant but NOT CHATTY.
Buddy is an excellent technician and we would request him again.
Great service. On time. Friendly. Not pushy regarding extras.
no follow up after my complaint
Friendly guy but honestly I think it was a little pricey for just 2 rooms . There were still spots that didn’t come clean which is ok because I know we had problem areas however why was I charged extra and still had those spots?…
You stood behind your service which we appreciate that. We did not have a good experience on 11/14 but we called back and you sent a different technician (Kevin) and he did an excellent job cleaning our carpet. So we are very satisfied.
Whoever you sent on 1114 needs more training.
My tech was very professional, on time and gave my old carpet loving care. He was also very respectful and I find that excellent customer service!
The technician named Randy did an excellent and professional job.
Feels like different company
The technician was very nice and had a positive attitude. However, he was texting or reading messages on his phone multiple times while he was at my house. I expect service people to be focusing on my job while they are here and not doing personal business.
Also this is the first time a Zerorez technician has not worn shoe coverings. So this technician walked all over my carpet with dirty tennis shoes.
I will say that the carpet looks good.
The technician did a thorough job cleaning the air ducts and the furnace. He was professional, detail-oriented, and he left our house smelling clean!
Carpet is beautiful! Better than expected.
Tech was courteous and professional.
Will be calling on you agan.
Very nice man and did a good job!
The guys who did the work were very good. They were friendly and professional. We’re pleased with their performance and will look forward to having them come back next year.
excellent service and attention to detail
Reliable
GREAT JOB CARPET LOOKS NEW
Jay & Austin!!! They were phenomenal - they were early, polite, considerate of me and my home, hardworking, patient and were able to explain the aspects of the job without being pushy or condescending. And so many people today act as if doing their job is an inconvenience but Jay and Austin, despite being their next to last job, were energetic and seemed to truly care about the quality of their work!
ZeroRez should take really great care of Jay and Austin because they are taking really great care of your clients.
Clean product
My carpets look great!

Bobby did a fabulous job restoring my carpet! Love the company and love their work!