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based on 84935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
prompt service, good work, carpets look new again
Products were safe and clean leaving behind a clean smell
Services were exactly what we needed for our carpet situation.
On time, reasonable pricing, carpet look & smell good, technician friendly and did a great job.
Your cleaning products are amazing and actually work quite well.
The carpet isn’t really wet,
Zerorez can my white chairs. They look so clean and beautiful again! Thank you!
affordable price, fast service and technician cleaned area.
This is the 3rd or 4th time we've used Zerorez and they are incredible at what they are able to do with our carpets. This was the first time I've used them to clean our living room area rug and it literally looks brand new! So easy to work with and the technicians are always so friendly and on time. They are fantastic and worth the money!
professional, on time and satisfied with the carpet cleaning.
After using Zerorez for the first time about a month ago and having a great experience with Joe I decided to take advantage of their promotion and do 3 additional rooms. Much to my good fortune I managed to get him back a 2nd time and he did a phenomenal job. On time, professional, helpful, and extremely thorough- my carpets have never looked this good after not being cleaned for 7 years! Thank you for the great services!! I look forward to using you again- highly recommend!
Great service and great results! The technician was very professional and friendly, and very respectful while inside our property. He called ahead, arrived on time, and cleaned the carpets quickly and thoroughly. The carpets look better, and the cleaned rooms now smell much more fresh and clean. Highly recommended!!
We had multiple places on out carpet that were not clean. Some areas of the carpet look worse than before they came out. The tech who came out also got residue on our wall and blinds. Overall very disappointed with the cleaning service. I did talk to someone and they are coming back out to clean again, so I'm hoping that turns out better.
I like the fact that my concerns were promptly addressed and the final outcome was fantastic 😊😊
Rooms had a “pet” smell to begin with . When finished, the rooms had a pleasant clean smell in them and the dirty spots were gone. Pleased with the results!
Carpet cleaning…and the technicians are always great!!
We had a few minor specks of ink on the carpet that was cleaned & the tech turned to a much larger area that is all smeared blue. It is much worse now & we have to replace a room of carpet!
I like that you dont use heavy detergents
Jay did a fantastic job cleaning our sectional! It looks like new and doesn’t smell like dogs anymore!
I was asked to measure our sofa, I did so, without much instruction but didn’t seem to need more detail. What I was quoted and what ended up being the actual price was nearly double. Feels like that’s how this business does things so it’s harder for the customer to then turn your hardworking employee away. Especially when the need for the cleaning is time sensitive.
Your service employee was wonderful and did his best, however. No complaints about him, just the way this was handled by your company. Won’t book again as it felt like a scam.
How clean the carpets are and how professional the techs are. Easy to schedule an appointment.
technician is good
The technician, Jose was excellent. My carpet looks beautiful. I want him to always clean my carpet.
Excellent service.
Tech was knowledgeable, curtious and worked quickly!
The technician stayed for about 45 minutes, and one of the rooms clearly still had a pet odor. We tipped him, but after throughly looking at the carpets, we could've cleaned it ourselves with a carpet cleaner. We are throughly disappointed in outcome of the carpet and the lack of patience taken to clean it. I will not recommend to friends or family.
Our tech, Chris, arrived promptly, did an excellent job communicating what was possible with our older carpets and was efficient and very pleasant.
They were prompt and on time. He explained everything to me, so I could make a sound decision.
Albert was on time, courteous and did a good job.
Did a great job and very knowledgeable. I was very happy with the service!
Excellent job, quick, respectful of my property