Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83427 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 2, 2024 — Rated 10 out of 10 by Krystyn Dishaw Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got the job done!

Report a concern   October 2, 2024 — Rated 6 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The rugs look nice but none of us could tell that the tile had been cleaned. Lots of money for nothing. The grout looks as dirty as it did before.

Report a concern   October 2, 2024 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very knowledgeable employees

Report a concern   October 2, 2024 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was very knowledgeable about the cleaning service I was receiving. Excellent job! Thanks so much.

Report a concern   October 2, 2024 — Rated 10 out of 10 by G.D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are fresh and clean, also sanitizer is used if needed. Service men are all very nice.

Report a concern   October 2, 2024 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CJ was very knowledgeable about the product and explained every step. He also was very professional. He is a good representative of your company. He cleaned the rooms and was in and out in a timely manner.

First time using Zerorez and would use them again!!!

Report a concern   October 2, 2024 — Rated 10 out of 10 by Bobby Erwin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was a BIG job! The carpets at our funeral home are clean, even the tough spots are gone because Javier took the time to do the job right! The carpets are fresh, and look brand new! THANK YOU! Bob Erwin

Report a concern   October 2, 2024 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable Technicians. “Clean” products
Professionalism

Report a concern   October 2, 2024 — Rated 10 out of 10 by Denise Broadhead Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable personnel excellent service at a good value

Report a concern   October 2, 2024 — Rated 10 out of 10 by V.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The serviceman was very courteous & thorough.

Report a concern   October 2, 2024 — Rated 10 out of 10 by john grimm Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, completed the work in a reasonable time period at a good price, thanks.

Report a concern   October 2, 2024 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Evan was polite and professional, he cleaned all my carpets in no time! He also made suggestions for stains as I was cleaning them incorrectly. Great company to do business with.

Report a concern   October 1, 2024 — Rated 10 out of 10 by Sol Kardon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, friendly, did a great job!

Report a concern   October 1, 2024 — Rated 10 out of 10 by Ben Davis Jr Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The team that came were fantastic. Professional, friendly, and knowledgeable.

Report a concern   October 1, 2024 — Rated 3 out of 10 by K.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

None of the small stains were removed and the carpets dont look like they have been cleaned at all. Just not the refreshed look I was hoping for.

Report a concern   October 1, 2024 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   September 30, 2024 — Rated 10 out of 10 by Angela Brady Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was super thorough and polite. He did an outstanding job! Thank you!

Report a concern   September 30, 2024 — Rated 3 out of 10 by J.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We had a coupon for 3 rooms cleaned for $109. Once technician was completed we were given an invoice that included a $25 service fee. This fee was unexpected and had not been told to us on any call previous to the work being done. We feel this is totally inappropriate

What you could do to make it right, is to refund the $25

JR and Andrea Last name removed

Report a concern   September 30, 2024 — Rated 10 out of 10 by Marsha McCance Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets dry quickly and my tech, Julian, was excellent at what he does!

Report a concern   September 30, 2024 — Rated 10 out of 10 by Steven Howell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you for great service

Report a concern   September 30, 2024 — Rated 10 out of 10 by Mitzi Hall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt. Cordial. Thorough. Professional.

Report a concern   September 30, 2024 — Rated 0 out of 10 by M.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It took him 10 minutes for each area that I was charged extra for and the floors are not clean. I am very disappointed. I agreed to pay 99 for 3 rooms and ended up paying almost 200.00. Doing business like this will definitely give you guys a bad name.

Report a concern   September 30, 2024 — Rated 4 out of 10 by C.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Missed some spots and corners of rooms weren't properly tended to. The gentleman cleaning the carpets was very friendly though.

Report a concern   September 30, 2024 — Rated 1 out of 10 by S.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Got carpets cleaned after moving from a townhome that had carpets less than 1 year old, one of which was in an unused room. Rep tried to tell me they were stained. I called BS. He would not continue to clean until i signed something stating I was turning down your scare tactic upsell. A friend recommended you to me. Wont be returning.

Report a concern   September 30, 2024 — Rated 10 out of 10 by N.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks great!

Report a concern   September 30, 2024 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician was wonderful. Julien was knowledgeable, friendly and professional. I gave this rating based on his service.

The front end of scheduling process was very rough and repetitive. Zero Rez needs to empower their service representatives. I can’t tell you how many phone calls I received because “they missed my call”, generally on a day when I didn’t call. And then the schedule was incorrect and changed twice.

Report a concern   September 30, 2024 — Rated 9 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My only complaint is they were not able to completely remove pet stains.

Report a concern   September 27, 2024 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was very thorough and professional. Our service tech was fantastic, very personable and helpful. Job well done!

Report a concern   September 27, 2024 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Was extremely knowledgeable and helped to ensure we had the best service and outcome possible.

Report a concern   September 27, 2024 — Rated 9 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timeliness and efficiency of the team were great.


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