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based on 83427 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The rugs look nice but none of us could tell that the tile had been cleaned. Lots of money for nothing. The grout looks as dirty as it did before.
Very knowledgeable employees
My technician was very knowledgeable about the cleaning service I was receiving. Excellent job! Thanks so much.
Carpets are fresh and clean, also sanitizer is used if needed. Service men are all very nice.
CJ was very knowledgeable about the product and explained every step. He also was very professional. He is a good representative of your company. He cleaned the rooms and was in and out in a timely manner.
First time using Zerorez and would use them again!!!
This was a BIG job! The carpets at our funeral home are clean, even the tough spots are gone because Javier took the time to do the job right! The carpets are fresh, and look brand new! THANK YOU! Bob Erwin
Knowledgeable Technicians. “Clean” products
Professionalism
Knowledgeable personnel excellent service at a good value
The serviceman was very courteous & thorough.
On time, completed the work in a reasonable time period at a good price, thanks.
Evan was polite and professional, he cleaned all my carpets in no time! He also made suggestions for stains as I was cleaning them incorrectly. Great company to do business with.
On time, friendly, did a great job!
The team that came were fantastic. Professional, friendly, and knowledgeable.
None of the small stains were removed and the carpets dont look like they have been cleaned at all. Just not the refreshed look I was hoping for.
Great service
The technician was super thorough and polite. He did an outstanding job! Thank you!
We had a coupon for 3 rooms cleaned for $109. Once technician was completed we were given an invoice that included a $25 service fee. This fee was unexpected and had not been told to us on any call previous to the work being done. We feel this is totally inappropriate
What you could do to make it right, is to refund the $25
JR and Andrea Last name removed
Carpets dry quickly and my tech, Julian, was excellent at what he does!
Thank you for great service
Prompt. Cordial. Thorough. Professional.
It took him 10 minutes for each area that I was charged extra for and the floors are not clean. I am very disappointed. I agreed to pay 99 for 3 rooms and ended up paying almost 200.00. Doing business like this will definitely give you guys a bad name.
Missed some spots and corners of rooms weren't properly tended to. The gentleman cleaning the carpets was very friendly though.
Got carpets cleaned after moving from a townhome that had carpets less than 1 year old, one of which was in an unused room. Rep tried to tell me they were stained. I called BS. He would not continue to clean until i signed something stating I was turning down your scare tactic upsell. A friend recommended you to me. Wont be returning.
My carpet looks great!
The service technician was wonderful. Julien was knowledgeable, friendly and professional. I gave this rating based on his service.
The front end of scheduling process was very rough and repetitive. Zero Rez needs to empower their service representatives. I can’t tell you how many phone calls I received because “they missed my call”, generally on a day when I didn’t call. And then the schedule was incorrect and changed twice.
My only complaint is they were not able to completely remove pet stains.
Service was very thorough and professional. Our service tech was fantastic, very personable and helpful. Job well done!
Was extremely knowledgeable and helped to ensure we had the best service and outcome possible.
Timeliness and efficiency of the team were great.

Got the job done!