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based on 83427 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I hired the company to do a job. I didn't hire the company to try to upsell me on more services. I also don't need to be told how to do my job which is not carpet cleaning.
No soap residue. Clean smell when finished. Technicians do a great job. Our technician Randy was very knowledgeable and efficient.
Love your sales!
No residue, no odor and quick drying.
He did a great job!
Professional team and technician. Easy to book and discuss options even after arrival.
In the past carpet cleaners have pretreated spots before they started the actual carpet cleaning. This was not done. Instead the cleaner had the spot spray in his hand. He sprayed just before cleaning. As such, several spots remain. They are rust colored from water. He was friendly and did the job very quickly. He did go over some spots more than once, but wasn’t successful in removing the stain.
Dirty area came back after drying
Fabian my tech, did an excellent job of cleaning the carpet. He sprayed each room with the amazing orange peel oil and thoroughly vacuumed each room! Then he gave me some advice on a yellow jacket problem I had!
I will use Zerorez again and share with others!
Kathy
Flower Mound
Technician was very nice and did a great job! Like the fact the carpet doesn’t feel stiff after cleaning.
Knowledgeable service man. Carpets look great.
The products was good and George did an Excellent job!
Most effective clean on the market
Easy to schedule and friendly technicians.
Charles did a fantastic job!
My carpet is clean and fresh great work!
Wonderful service!
Prompt professional and saw the needs of my carpet..informed me and they look great🥳
It’s been a few days now and my carpet still smells fresh and I don’t see any stains coming up.
Great service kind technician knowledgeable on what to do with stains overall Great job
They caused water damage to my carpet. Once I requested Zerorez return and try to fix the issue they caused, they billed me for the repair. I had reached out to the office manager and she did not return my call. Up until this issue, I had been utilizing Zerorez for almost 20 years. Poor management decision.
As I have stated before, we received substandard service on the first visit. We were long time clients. Had another tech come out to rectify the situation. Those two visits cost us almost $1,000 and the second tech actually took pictures of the missed areas. I feel we should be reimbursed for the substandard service we received. I will go on social media to make sure others know of the situation. You all just lost a long-tenured client. SHAME ON YOU!
once our carpet had dried there are dark spots up and down the hallways
Outstanding Service. They will right any wrong. Kind and professional
The carpet looked great when they were done. They arrived timely and completed the job quickly.
Service tech was so nice and so helpful. He was on time even early. He was courteous and very friendly. Made the experience very easy.
I like that they have safer and less toxic ways to clean my carpets.
Service was quick and thorough.
Very thorough and clean job overall
I don't know why you quote one price then double it when you arrive
It was quick and easy to schedule and follow up was great.
Ease of setting up appointment. The representative I spoke with helped save me money by taking advantage of special cost saving offers.