Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83819 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 9, 2024 — Rated 10 out of 10 by Adam Summers Zerorez Dallas/Ft. Worth
What do you like about our products and services?

By far, one of the best technicians I have ever encountered in all of my life not only was he respectful of my home he was respectful of conversation and he had a beautiful story. He took care of my carpets with no problem and even with the extra mile when I hire you guys back in a couple of months, I only want him.

Report a concern   December 9, 2024 — Rated 10 out of 10 by Melinda Vargas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Javier did an excellent work.

Report a concern   December 9, 2024 — Rated 0 out of 10 by Y.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There are too many problems that happen that day for me to explain, and after it finally did get done it does not even have an air freshener smell I am so disappointed I had seen you on TV how good you did and how for air freshening the room was I did not get that plus there were problems with the equipment. The truck had to be replaced. Just a zoo. So the tech was at my home for sometime. I was unable to do the things I had planned to do so no I will not be using you again. The carpet smells like it was clean with something, but does not have a refreshing smell I had to spray it in order for the room to smell better

Report a concern   December 9, 2024 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Detail to attention.

Report a concern   December 9, 2024 — Rated 9 out of 10 by Crystal Larthridge Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good Customer service!

Report a concern   December 9, 2024 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Exceptional service

Report a concern   December 8, 2024 — Rated 8 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Bettert arrival time than a three hour window .

Report a concern   December 8, 2024 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionals and service done well.

Report a concern   December 8, 2024 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price
Easy to schedule
Clean carpet

Report a concern   December 8, 2024 — Rated 10 out of 10 by N.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service informative, product cleaned very well

Report a concern   December 8, 2024 — Rated 10 out of 10 by Linda Watson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   December 8, 2024 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician, Ricardo, was very prompt in arriving. He explained each step he was taking, made sure our inlet vents in the walls were cleaned, as well as the air ducts. He showed us the before and after pictures. He also cleaned the coil in our A/C which was an extra, but necessary charge. While cleaning our dryer vent, he noticed the duct in the attic had become dislodged and was able to reconnect it for a better outflow. Ricardo was professional, congenial and very respectful. We were very impressed with this young man.

Report a concern   December 8, 2024 — Rated 9 out of 10 by M.S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was very thorough but quickly completed...permitting restoration of normal activites in a timely manner.

Report a concern   December 8, 2024 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet was cleaned very well.

Report a concern   December 8, 2024 — Rated 10 out of 10 by Linda Turner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Not only was the first visit great, I got a quick revisit for couple of touch ups. What great service. Absolutely would recommend this service and when I need my carpet cleaned again, no doubt I will once again use Zerorez.

Report a concern   December 8, 2024 — Rated 10 out of 10 by Martha Meyer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Communicated with me prior to arriving on the job. Did work quickly and efficiently - and the carpet looks great.

Report a concern   December 8, 2024 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional and time efficient.

Report a concern   December 7, 2024 — Rated 4 out of 10 by L.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It did not get aa clean as I thought.

Report a concern   December 6, 2024 — Rated 9 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician did a great job with the cleaning. Carpets look great.

Report a concern   December 6, 2024 — Rated 10 out of 10 by Rue Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!!

Report a concern   December 6, 2024 — Rated 1 out of 10 by B.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

i already sent you a response.
The cleaning technician just wanted to add on and take as much money as he could.I have used you for many years and never have they charged extra for my living room.The room is big but the carpet is not and he charged extra and wanted dot keep adding. He was not the usual accommodating and kind person we usually have had.

Report a concern   December 6, 2024 — Rated 9 out of 10 by Giovanni Silvestri Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man was very good and profescionabl

Report a concern   December 6, 2024 — Rated 10 out of 10 by L.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice people. Kevin did a great job. We will be using them again.

Report a concern   December 6, 2024 — Rated 10 out of 10 by Mike Shepard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez always does an amazing job

Report a concern   December 6, 2024 — Rated 10 out of 10 by N.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabian was very personable. He did a great job. Carpet is never too wet with your service.

Report a concern   December 6, 2024 — Rated 10 out of 10 by Anita Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Greatly appreciate the service person, Evan, who worked on my carpet. I always feel pleased and happpy when the carpet has been cleaned.

Report a concern   December 6, 2024 — Rated 10 out of 10 by Ed Taylor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is the first carpet cleaning company that my wife has been truly satisfied with and used more than once, now they're the only ones we'll use.

Report a concern   December 6, 2024 — Rated 10 out of 10 by Randy Fabian Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough and polite. He even did a small hallway that wasn’t included in the price. Hope that doesn’t get him into any trouble. He took time after he was done to sit and explain what needed to be done and the time for drying. Roberto was a very nice and courteous man.

Report a concern   December 6, 2024 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CJ's attention to details was excellent and drying time was short.

Report a concern   December 6, 2024 — Rated 10 out of 10 by John and Kathy Burt. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, fast, great technicians.


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