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based on 83422 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Evan was great!! Fast, courteous, highly recommend him! Carpet looks good no complaints. Will use again!
Bate and switch on pricing.
Professional, knowledgeable people
Can always depend on a good job being done
Awesome service!
Zerorez disappointed me by sending a person who is disrespectful of clients.
This guy "Bluetooth" vulgar rap music through the service vehicle stereo. It was loud enough for people 4 to 5 house down to clearly here.
He didn't bring corner protection guards for the hallway. I can see where the corrugated hose scraped paint off.
There's a couple other things, overall it wasn't a good experience.
No harmful chemicals for the pets and kids. Our Service guy was nice and on time. He called before he came about 30 mins out and that was great.
Tech did a very good job
Carpet was very clean and did not take long to dry.
The service technician was very professional, courteous, and got the job done quickly and efficiently!
Great service!
Ridiculous pricing determined onsite to clean my upholstered bed’s headboard & footboard. Also, found it ironic that the cleaner didn’t wear shoe covers. He said it was forbidden by the company after I offered to give him a pair. Just overall underwhelmed with the services provided.
Thank you for having great employees!
Promptness and your water based concept. George was the bomb.com. I am very pleased with the service. Thank you Zerorez!
the cleaning process is not as expected. nothing moved not even very light chairs. the carpet was badly cleaned. and left soaking wet in one spot that they would only finish if I purchased an additional very expensive service. would not recommend or use them again
Drop your price
All staff are 100% genuinely concerned about your experience. The technician is experienced and polite. This number one goal was to make sure I was satisfied.
Cost of furniture cleaning is pricey.
We are a Doctor's office and the technician that was sent out, stated that he doesnt really work with commercial accounts, but mainly residential accounts. He was very professional and kind. My only complaint is that there were still several areas that looked like they needed more attention. But overall, the work was ok.
Very efficient. The technician was excellent and responded to all our requests.
The guy who performed the cleaning was outstanding. Had excellent service.
Quality and professionalism.
i love the quality carpet cleaning i get for the price and the quick dry aspect that allows us to live on our carpets again and not wait hours or a day to be able to walk on them
Easy scheduling, service quality, regular promotions.
seems to be great products and nice staff
George was awesome
Your service people were courteous, professional and informative.
I have always preferred using Zerorez since they use chemical free products. But the last couple of times I've had them out, I have had to call them back to re-do a couple of the areas. When you have off-white carpet and off-white sofa, it is imperative they make sure all areas are cleaned even if they have to go over them a couple of times before they leave!. Over the years I have had very good technicians that I consider senior techs and are excellent and knowledgeable and seem to take pride in the end result and others that are either new techs and not fully trained or don't care!!!+ My last visit ended the same and I had to have one 3x3 area touched-up again. After couple of days drying, I am seeing another small yellowish area that should have been included in that area! Maybe Zeroez should add another week or two in training their technicians!!!
My master bedroom room was disappointing. Did not clean well. Many spots did not come out. My guest rooms on the other hand were beautiful. He gave me great advice for smell elimination. I would use him again.
One of the rooms I had the extraction done on still has the urine odor.
Professionalism with customer service and carpet technician. Excellent service and quality of cleaned carpet and upholstery.

Chemical free