Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83422 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 7, 2024 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free

Report a concern   November 7, 2024 — Rated 10 out of 10 by Kathy Campbell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Evan was great!! Fast, courteous, highly recommend him! Carpet looks good no complaints. Will use again!

Report a concern   November 7, 2024 — Rated 0 out of 10 by S.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Bate and switch on pricing.

Report a concern   November 7, 2024 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, knowledgeable people
Can always depend on a good job being done

Report a concern   November 7, 2024 — Rated 10 out of 10 by Savannah Moncrief Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service!

Report a concern   November 7, 2024 — Rated 5 out of 10 by R.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Zerorez disappointed me by sending a person who is disrespectful of clients.
This guy "Bluetooth" vulgar rap music through the service vehicle stereo. It was loud enough for people 4 to 5 house down to clearly here.
He didn't bring corner protection guards for the hallway. I can see where the corrugated hose scraped paint off.
There's a couple other things, overall it wasn't a good experience.

Report a concern   November 6, 2024 — Rated 10 out of 10 by Melissa Alcott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harmful chemicals for the pets and kids. Our Service guy was nice and on time. He called before he came about 30 mins out and that was great.

Report a concern   November 6, 2024 — Rated 10 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech did a very good job
Carpet was very clean and did not take long to dry.

Report a concern   November 6, 2024 — Rated 10 out of 10 by Eileen Webb Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician was very professional, courteous, and got the job done quickly and efficiently!

Report a concern   November 6, 2024 — Rated 10 out of 10 by John Nickolas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   November 6, 2024 — Rated 3 out of 10 by C.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Ridiculous pricing determined onsite to clean my upholstered bed’s headboard & footboard. Also, found it ironic that the cleaner didn’t wear shoe covers. He said it was forbidden by the company after I offered to give him a pair. Just overall underwhelmed with the services provided.

Report a concern   November 6, 2024 — Rated 10 out of 10 by S.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you for having great employees!

Report a concern   November 6, 2024 — Rated 10 out of 10 by Saundra Ray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Promptness and your water based concept. George was the bomb.com. I am very pleased with the service. Thank you Zerorez!

Report a concern   November 6, 2024 — Rated 0 out of 10 by S.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

the cleaning process is not as expected. nothing moved not even very light chairs. the carpet was badly cleaned. and left soaking wet in one spot that they would only finish if I purchased an additional very expensive service. would not recommend or use them again

Report a concern   November 6, 2024 — Rated 7 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Drop your price

Report a concern   November 6, 2024 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All staff are 100% genuinely concerned about your experience. The technician is experienced and polite. This number one goal was to make sure I was satisfied.

Report a concern   November 6, 2024 — Rated 8 out of 10 by G.O. Zerorez Dallas/Ft. Worth
What could we do to improve?

Cost of furniture cleaning is pricey.

Report a concern   November 6, 2024 — Rated 8 out of 10 by C.V. Zerorez Dallas/Ft. Worth
What could we do to improve?

We are a Doctor's office and the technician that was sent out, stated that he doesnt really work with commercial accounts, but mainly residential accounts. He was very professional and kind. My only complaint is that there were still several areas that looked like they needed more attention. But overall, the work was ok.

Report a concern   November 6, 2024 — Rated 10 out of 10 by J.M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient. The technician was excellent and responded to all our requests.

Report a concern   November 6, 2024 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy who performed the cleaning was outstanding. Had excellent service.

Report a concern   November 6, 2024 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality and professionalism.

Report a concern   November 6, 2024 — Rated 10 out of 10 by Tamra Latimer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

i love the quality carpet cleaning i get for the price and the quick dry aspect that allows us to live on our carpets again and not wait hours or a day to be able to walk on them

Report a concern   November 6, 2024 — Rated 10 out of 10 by Pam Buggs Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy scheduling, service quality, regular promotions.

Report a concern   November 5, 2024 — Rated 9 out of 10 by A.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

seems to be great products and nice staff

Report a concern   November 5, 2024 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

George was awesome

Report a concern   November 5, 2024 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service people were courteous, professional and informative.

Report a concern   November 5, 2024 — Rated 6 out of 10 by P.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have always preferred using Zerorez since they use chemical free products. But the last couple of times I've had them out, I have had to call them back to re-do a couple of the areas. When you have off-white carpet and off-white sofa, it is imperative they make sure all areas are cleaned even if they have to go over them a couple of times before they leave!. Over the years I have had very good technicians that I consider senior techs and are excellent and knowledgeable and seem to take pride in the end result and others that are either new techs and not fully trained or don't care!!!+ My last visit ended the same and I had to have one 3x3 area touched-up again. After couple of days drying, I am seeing another small yellowish area that should have been included in that area! Maybe Zeroez should add another week or two in training their technicians!!!

Report a concern   November 5, 2024 — Rated 8 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

My master bedroom room was disappointing. Did not clean well. Many spots did not come out. My guest rooms on the other hand were beautiful. He gave me great advice for smell elimination. I would use him again.

Report a concern   November 4, 2024 — Rated 2 out of 10 by J.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

One of the rooms I had the extraction done on still has the urine odor.

Report a concern   November 4, 2024 — Rated 9 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism with customer service and carpet technician. Excellent service and quality of cleaned carpet and upholstery.


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