- Phone: (214) 372-5326
- Visit Website
based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had a very good experience with this company. CJ was very helpful and did a great job.
Worker was efficient and wanting to please. Explained everything clearly. Easy to make appointment.
They do a great job on cleaning your carpet.
There are golden streaks on my carpet from the equipment as the streaks are staight. My pets care talented but not to urinate in straight lines. Also, there are two areas in the master where the equipment did not cover. The areas are approximately the size of two postcards together. It is possible that between the lighting and the liquid making the carpet darker, these areas were inadvertently missed. Lastly, I told Chris I had been unable to move the three chairs and couch by myself. He cleaned around them leaving a chair bottom sized dirty area in the high trafficked area of one of the chairs. I would like for the previous technician, Joe, to come back to correct these at no cost to me. He did a fantastic job with much more experience. T his credit, Chris was a very nice and professional technician who I believe tried very hard. He just needs more experience.
Professional, quick and clean.
I guess the technique of Zerorez doesn't work well on our particular carpet and rug. It has been cleaned twice and doesn't look much different. The technician told me that high traffic areas and the embedded dirt on entrance rug does not usually come out. I wish I would have know that prior to scheduling. The man that came out to give us a quote didn't mention that anything would be a tough clean. Customer service was wonderful.
I think everything went well on the cleaning. My only issue is the guy that came out initially quoted me one price; yet my bill states a doubled price.
Julian did a great job. He was both professional and personable while in our home.
He explained everything well and answered my questions clearly. He is a tribute to your company. I would be glad to see him the next time we schedule with Zerorez. Thank you.
Jessie was great! He communicated the time he would arrive and did an amazing job on our carpet!
The guys was professional and genuine and did a good job
The rep was very nice. He also called and let me know he was on his way.
Excellent job. He got the carpet cleaned in a timely manner.
Tristan did a great job leaving my carpet very clean.
Responsible dependable professional
The carpet is truly cleaned and looks new. The technicians are always very friendly.
Great job and service! I like that you are fast, carpet smells good and not as wet. Out tech was great!
Excellent service
The efficiency of your service
I have used this company for years but this was the first time I was asked for a tip!
Check my Google review! Would not recommend!
Technicians are always knowledgeable and offer excellent advice. The gentleman who cleaned my carpets today took his time and provided excellent service. He did not rush through the job.
Robert did the service, and he was amazing. He took the time to explain the process and answer all of our questions. He did an amazing jo!
This technician was late. And when I say late, I don’t mean he came 30 minutes within his allotted window, I mean, he was LATE. He showed up about 30 minutes AFTER his allotted time and then it seemed like he rushed thru the service. We had to leave another family member at our house since we had other appointments by the time he showed up, so we were not able to properly discuss what we wanted or needed. It was a quick phone call from him letting us know what he was going to do & charge us for, not asking us any real questions about our carpets. This is the first time we have used Zero Rez and not been happy with the service tech. The carpets are fine but in the past, because of the service tech’s attention to detail and willingness to talk with us about issues they noticed or that we noticed, we were much more satisfied with the results.
Excellent service again! On time and did a thorough job of cleaning my carpets.
They were on time and completed the work in a timely manner. The technician was polite and informative. I would use them again!
Ceasar was fantastic! I will ask for him again.
They were prompt, polite and cleaned up when they were done
Chemical free
Evan was great!! Fast, courteous, highly recommend him! Carpet looks good no complaints. Will use again!
Carpet is clean. I knew where spots were and they are gone