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based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and efficient
Your man is very qualified and friendly
Very friendly and professional. Arrived when they said and kept me updated while in route to my house. The carpets turned out great! Thanks again
Very good service and technicians!
Carpets were left very wet. Still not dry 24 hours later.
Cleaner should have worn booties over his shed
$54 for a small area rug was excessive as no special cleaning product or technique was used.
Cleaner did arrive on time and was efficient. Not sure what I was expecting but felt like the cleaning was nothing special.
The young man who cleaned my carpets was so diligent and did an excellent job. He was very willing to go back over a couple of spots. I was very pleased.😊
The services are very affordable, the techs are always hard working and very professional.
Technician was timely and worked hard to make our home beautiful.
Easy to schedule, right on time and did a great job!
My carpet should have been dry in 3-4 hours. It was still wet at 10:30 pm but cleaned at noon.
Therefore I could not serve dinner at the table or have my furniture moved back.
The man who “cleaned needs to either cut his hair or tie it back as it was in his face the entire time he cleaned
Services are the Best!!!
I liked that the representative was willing to implement pet treatment partially is certain area not the whole house due to the age of the carpet.
Quick and Easy Experience. The technician came in and looked at the area to be cleaned. Then he explained what he would be doing and started the job. 30 minutes later he was done and packing up! He did a great job and I would highly recommend this company to my friends and family.
No chemicals and quick dry
Please see Facebook for review
I’m on a budget and the cost to clean once there here is always double of what I was originally quoted because just the steam clean isn’t going to get it clean enough…
Friendly and professional
"Disappointing Experience with Zerorez
I've been a loyal Zerorez customer for years, drawn to their no-soap cleaning method. While my initial experiences were positive, my recent cleaning left me disappointed.
Despite light soiling, the high-traffic areas didn't clean up as expected. The technician's insistence on using a black light to highlight pet stains and the subsequent upsell felt unnecessary, especially since I also have a black light and found only a few minor stains in a seldom-used room.
When I reached out to customer service with my concerns, the representative seemed indifferent. While a re-cleaning is scheduled, the significant delay and lack of follow-up from a supervisor are frustrating.
I'm hesitant to recommend Zerorez based on this experience. Perhaps a bit of soap could have made a difference."
The guy that clean my floor was very nice and on time. Left my carpet super clean.
Too many extra charges on the $99, 3-room special. Not clean nearly as good as in the past.
Very satisfied with the service.
Tech did no pre spotting spots still there. I took my own spot cleaner and removed them.
I’ve used zeroes in the past and been very happy. Used them for duct cleaning and they were very good. I was very disappointed this time.
Service person arrived on time and did a good job. It was good that we didn't notice any chemical smell and I received no complain from our employees.
Tech was knowledgeable and well informed.
Mario was a great technician and explained everything clearly. I’m pleased with the results and my house smells clean and fresh.
Tech said all stains would be gone. Not only were stains still there afterwards but odor was not improved. He finished fast for the amount of carpet he cleaned, and upon inspection I noticed he didn't do a thorough job especially in corners, at edges, and at trouble spots.
Antonio was fantastic!! Great job, professional, courteous. We had severe pet smells that are completely gone! Carpets look beautiful!
I've used Zerorez in the past and had good results. After last weeks results, along with this weeks technician and owner comments (McKinney) I will never use Zerorez again. I have never experienced anything like what I went through today.
I wrote a review earlier to express my disappointment with how fast the job was completed (tech in and out in 20 mins - including pymt!) and how the $99 "deal" ending up costing almost $150!! Why are the $25 + $10 fees not clear when booking? I think it is very misleading to offer $99 special, then charge $10 and call it a minimum residential charge. We have used your service several times before, and the quality of the cleaning varies a lot depending on the tech. This last young man was polite and friendly, but when he said right away "this won't take long" - that was not a good sign.