What our clients think of us!

Always on time and always very professional and the carpets always look great afterwards.

Very professional and thorough!

The tech was very knowledge and willing to engage with us

They were able to clean our carpets right before Thanksgiving.

I'm a little concerned about this cleaning process.
It took a couple of hours when we had this done a few years ago and we had to fan dry everything overnight BUT technology may have changed since then. He was in and out in under 45 minutes and the furniture was completely dry.
Has the process changed?

Otherwise the service is always wonderful as expected!

Cleans quickly and dries quickly.

prompt, thorough, friendly

The service men were on time and very courteous. They were very professional in the way they entered my home with their equipment. They took care to not damage anything in my home and my carpet looks amazing! I will have them back in a year!

Easy scheduling, fast process, and my house is very clean when finished. Love the no chemicals

Our technician was friendly and did a great job!

Great communication, friendly, did a great job cleaning!

Easy to schedule services. Cleaner was on time and very respectful. Listened to my concerns and finished ahead of schedule.

I understood that there would be an extra charge for pet odor removal. However, to pump the bill up an additional $300 was outrageous. I feel like my elderly husband was taken advantage of.
Then, he was told he had 30 days for warranty coverage. When he called to come back, he was told that the pet odor treatment wasn’t covered. He was told a manager would call him.
No call.

So other than refunding the extra outrageous charge, I cannot imagine what you could do to make this right. You have lost a customer.

Vent cleaning service was awesome. The team made it the best experience.

I have not scheduled an appt on Dec 3. Is there a free follow up? Please advise. Thank you. I appreciate the prompt service you provided to correct the problem from 11/25 appt

I have used Zerorez many times and am always pleased with the results and the service technicians. Their work is very thorough.

Great Technician, very friendly and easy to work with! Also he was quick! Got a great clean.

Quick, easy, and beautifully done!

Expensive but did a great job!

On time, professional, very clean

I requested Jose "Joe" to come out to correct what the new guy, Chris, had not done properly. Joe did not say anything negative about what he saw and as he took pictures. He explained that a supervisor normally would have come out with Chris when he returned to do the job as needed. Joe did the job as excellent as he did the last time he was here. He should be given a bonus for his professionalism and doing a job of the level of service of which Zerorez represents to perform for customers. If Joe cannot do my carpet going forward because he has been transferred to the Frisco area, I will not be using Zerorez. Chris needs to have supervision until he can clean carpets correctly. Missing spots to clean, leaving streaks from the machine wand, and not moving three pieces of furniture to clean under was very disappointing to me. Thank God for Joe's talent and commitment to excellence in service!

My caroet did not dry until 9 hours later. I did not feel like it smelled good like the last time I ised the service

I liked the skills of the crew and ability to explain product

Carpets are clean and technician was on time.

Quick and easy—had a great tech

Excellent, kind, and caring technicians. Fresh clean floors/carpets.

Personable and courteous service! Great results as well!!

The cleaning was, as usual, top notch, but so was the young many to did the cleaning. Polite and courteous the entire time. So very grateful.

We paid for the pet stain treatment but there is still an odor left in one room. Would have thought this would have been gone.

Carpet cleaning