Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83968 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 15, 2017 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

What I liked about the services are:

Telephone call reminders days before the actual visit; emails regarding what is expected from the customer prior to the visit and what to expect from the technician. Technician Mr. T. Hall walked in each room with me and informed me of each process from beginning to end. He also provided opportunities for me to ask questions; demonstrated a spot cleaning challenge prior to beginning and did not appear rushed or unapproachable. Mr. Hall informed me of everything he would be doing upon arrival.

Most importantly the telephone call informing me that he was so many minutes away was appreciated. Your technician was professional, informative and "on time."

Thank you for this entire experience, it was awesome and I will definitely recommend your company to others.

Report a concern   July 15, 2017 — Rated 8 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better removal of spots on carpets

Report a concern   July 15, 2017 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was good and performed timely.

Report a concern   July 15, 2017 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact rhat there are no heavy chemicals

Report a concern   July 15, 2017 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Torrance was extremely respectful and so very nice. The carpets looked wonderful when he was done.
I would recommend Zerorez based on the job Torrance did. Love the product and the outcome.

Report a concern   July 15, 2017 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jaylon Harris was the technician that came out to clean my carpet. He was absolutely wonderful. Very professional and explained in detail the process as he went along.
You have a great employee/representative for Zerorez in Jaylon.

Report a concern   July 14, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good job, friendly efficient technician... highly recommended!!!

Report a concern   July 14, 2017 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the promotions you run. I can usually get an appointment that fits my schedule and the technicians are always courteous and willing to address whatever concerns and issues I might have.

Report a concern   July 14, 2017 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

DAVID, THE TECHNICIAN WAS AWESOME!

Report a concern   July 14, 2017 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very attentive and professional service.

Report a concern   July 14, 2017 — Rated 9 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was great! Highly recommend. After the carpet dried we noticed some brown/rust colored spots,

Report a concern   July 14, 2017 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Straightforward pricing, superb customer service, high quality carpet and tile cleaning, and environment-friendly products all set Zerorez apart from the competition. They most definitely exceeded my expectations.

Report a concern   July 14, 2017 — Rated 10 out of 10 by B.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, knowledgeable and friendly.

Report a concern   July 14, 2017 — Rated 10 out of 10 by R.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Educated employees

Report a concern   July 14, 2017 — Rated 10 out of 10 by A.A.C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service I was received was outstanding. The you man was very professional

Report a concern   July 14, 2017 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet actually looks clean

Report a concern   July 14, 2017 — Rated 5 out of 10 by S.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Cleaning the hallways was more expensive than a room. Outrageous

Report a concern   July 14, 2017 — Rated 9 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Yes. Your service cleaned all the dark spots on our carpet.
Thank you.

Report a concern   July 14, 2017 — Rated 10 out of 10 by H.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Out technician went above and beyond to provide service that specifically met our carpet cleaning needs.

Report a concern   July 14, 2017 — Rated 10 out of 10 by N.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The wood floor care kit is great. Joseph did not see dirt in the air ducts (my appt. concern) but he did clean my clogged furnace coils. Joseph provided excellent information about what he can do for his visit. He is a wealth of information about the Healthway Air Purifier. I am so excited to receive my new lifetime furnace filters in the near future. My husband is thinking about the purifier and I will share Joseph's education about it until a decision is made.

Report a concern   July 14, 2017 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet hadn't been cleaned for 10 yrs. and was filthy. I was shocked at how great it looked after being cleaned. It almost looked new with no dark spots and it was fluffy again. It was a miracle. Now I won't be embarrassed to have people over. Thank you for a fabulous job!!

Report a concern   July 14, 2017 — Rated 10 out of 10 by W.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is the 3rd time I've used ya'll! Love it! Very convenient! Will use again!!
Name removed

Report a concern   July 14, 2017 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Staff was friendly and helpful. They took care of our belongings and made sure we were 100% satisfied before they left the house. The carpets turned out wonderful!!!

Report a concern   July 14, 2017 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My floors look really good and grout looks bright and clean!

Report a concern   July 14, 2017 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the techs were courteous and through. The carpet looks like new, they did a good job

Report a concern   July 14, 2017 — Rated 10 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

really good service.

Report a concern   July 13, 2017 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job with professional staff. He was very careful in my home and did an outstanding job.

Report a concern   July 13, 2017 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks, feels and smells clean!

Report a concern   July 13, 2017 — Rated 8 out of 10 by K.A.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

I feel you have a good customer service ethic. I will use you again.

Report a concern   July 13, 2017 — Rated 5 out of 10 by S.C.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The price to clean a small hallway was more expensive than an entire room.


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